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    Problem with my sound. How can I resolve this?

    Discussion in 'Sager and Clevo' started by The Biles, Feb 9, 2009.

  1. The Biles

    The Biles Notebook Evangelist

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    I recently did a fresh install of XP and Vista, but in XP the sound has been studdering terribly. When playing YouTube or games or even starting up it will studder every 3-5 seconds. I made sure I had the latest Realtek drivers, so I'm not sure what could be causing it. Someone on another forum suggest I check my latency, but it doesn't seem to tell me anything I don't already know (sound is fine except for a jump every few seconds). I also heard this may be a processor problem, but it has never happened like this on XP, so I wanted to know if I messed something up during the install or I have some kind of conflict.

    Pic of my latency test:
    [​IMG]
     
  2. Gophn

    Gophn NBR Resident Assistant

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    which XP are you using? SP2 or SP3?
     
  3. The Biles

    The Biles Notebook Evangelist

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    SP3 with all of the available updates applied.
     
  4. Gophn

    Gophn NBR Resident Assistant

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    so the sound is fine in Vista?

    if so, then its definitely some software issue within XP.

    Try to mess around with the Realtek Sound/Effect Manager software (the equalizer and such)
     
  5. The Biles

    The Biles Notebook Evangelist

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    Yeah, it definitely isn't happening in Vista. I haven't noticed any kind of hiccups, and here is my latency test:

    [​IMG]
     
  6. Gophn

    Gophn NBR Resident Assistant

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    I am curios what is running in the background.

    can you run HiJackThis and post the results of the scan?

    also check your task manager (or other processes manager) to see what might be causing the hiccups.
     
  7. The Biles

    The Biles Notebook Evangelist

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    Vista:

    Code:
    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 7:07:09 PM, on 2/9/2009
    Platform: Windows Vista SP1 (WinNT 6.00.1905)
    MSIE: Internet Explorer v7.00 (7.00.6001.18000)
    Boot mode: Normal
    
    Running processes:
    C:\Windows\MODPS2KEY.EXE
    C:\Program Files (x86)\VideoView\StkHK.exe
    C:\Windows\OSDShow.exe
    C:\Windows\MHotkey.exe
    C:\Windows\CleGameKey\driver\ZClevoGKY.exe
    H:\Program Files\Mozilla Firefox\firefox.exe
    H:\Program Files\Trend Micro\HijackThis\HijackThis.exe
    
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = 
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = 
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = 
    F2 - REG:system.ini: UserInit=userinit.exe
    O1 - Hosts: ::1 localhost
    O4 - HKLM\..\Run: [LchGKey] C:\Windows\LchGKey.exe
    O4 - HKLM\..\Run: [ShowOSD] OSDShow.exe
    O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
    O13 - Gopher Prefix: 
    O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
    O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
    O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
    O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
    O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
    O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\SLsvc.exe,-101 (slsvc) - Unknown owner - C:\Windows\system32\SLsvc.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
    O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
    O23 - Service: Syntek AVStream USB2.0 WebCam Service (StkSSrv) - Unknown owner - C:\Windows\System32\StkCSrv.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
    O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
    O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
    O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
    O23 - Service: @%ProgramFiles%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
    
    --
    End of file - 4627 bytes
    
    XP:

    Code:
    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 7:10:37 PM, on 2/9/2009
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16762)
    Boot mode: Normal
    
    Running processes:
    E:\WINDOWS\System32\smss.exe
    E:\WINDOWS\system32\winlogon.exe
    E:\WINDOWS\system32\services.exe
    E:\WINDOWS\system32\lsass.exe
    E:\WINDOWS\system32\svchost.exe
    E:\WINDOWS\System32\svchost.exe
    E:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
    E:\WINDOWS\system32\spoolsv.exe
    E:\WINDOWS\Explorer.EXE
    E:\WINDOWS\system32\rundll32.exe
    E:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe
    E:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    E:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe
    E:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
    E:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
    E:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
    E:\WINDOWS\RTHDCPL.EXE
    E:\WINDOWS\system32\ctfmon.exe
    E:\Program Files\Windows Desktop Search\WindowsSearch.exe
    E:\WINDOWS\MHotkey.exe
    E:\WINDOWS\CleGameKey\driver\ZClevoGKY.exe
    E:\Program Files\Intel\Wireless\Bin\EvtEng.exe
    E:\WINDOWS\system32\nvsvc32.exe
    E:\WINDOWS\system32\PnkBstrA.exe
    E:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
    E:\WINDOWS\system32\SearchIndexer.exe
    E:\WINDOWS\system32\SearchProtocolHost.exe
    H:\Program Files\Trend Micro\HijackThis\HijackThis.exe
    
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
    O4 - HKLM\..\Run: [SMSERIAL] E:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe
    O4 - HKLM\..\Run: [SynTPEnh] E:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [LchGKey] E:\WINDOWS\LchGKey.exe
    O4 - HKLM\..\Run: [IntelZeroConfig] "E:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe"
    O4 - HKLM\..\Run: [IntelWireless] "E:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
    O4 - HKLM\..\Run: [Google Desktop Search] "E:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE E:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
    O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
    O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
    O4 - HKCU\..\Run: [ctfmon.exe] E:\WINDOWS\system32\ctfmon.exe
    O4 - Global Startup: Windows Search.lnk = E:\Program Files\Windows Desktop Search\WindowsSearch.exe
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - E:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - E:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - E:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - E:\Program Files\Messenger\msmsgs.exe
    O20 - AppInit_DLLs: E:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
    O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel Corporation - E:\Program Files\Intel\Wireless\Bin\EvtEng.exe
    O23 - Service: Google Desktop Manager 5.8.809.23506 (GoogleDesktopManager-092308-165331) - Google - E:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - E:\WINDOWS\system32\nvsvc32.exe
    O23 - Service: PnkBstrA - Unknown owner - E:\WINDOWS\system32\PnkBstrA.exe
    O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - E:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
    O23 - Service: Intel(R) PROSet/Wireless Service (S24EventMonitor) - Intel Corporation  - E:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
    
    --
    End of file - 4171 bytes
    
     
  8. Gophn

    Gophn NBR Resident Assistant

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    the stuff that I highlighted is what I would try to disable.

    I would also try to disable the network devices (LAN and Wifi).
     
  9. The Biles

    The Biles Notebook Evangelist

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    I was able to disable all of them (including the LAN and Wifi) except for the "xpnetdiag.exe" and it still gives me the same results.
     
  10. Gophn

    Gophn NBR Resident Assistant

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    get RMclock and use to manage the CPU.
     
  11. The Biles

    The Biles Notebook Evangelist

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    What do I need to manage once I have it?
     
  12. The Biles

    The Biles Notebook Evangelist

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    Anyone? What settings do I need to change?
     
  13. Gophn

    Gophn NBR Resident Assistant

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    set the profiles up.

    I use "performance on demand" for both battery and AC power.
     
  14. The Biles

    The Biles Notebook Evangelist

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    What do I use for "P-state transitions" and "throttling?"
     
  15. Gophn

    Gophn NBR Resident Assistant

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  16. The Biles

    The Biles Notebook Evangelist

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    One quick question: It says to select "mobile" for processor, but I'm running the desktop Q6600 processor. Do I still select this?
     
  17. Gophn

    Gophn NBR Resident Assistant

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    no, you do not have to select mobile CPU since our D900 systems are using desktop CPUs.
     
  18. The Biles

    The Biles Notebook Evangelist

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    Still has latency. -_-
     
  19. baconcow

    baconcow Notebook Consultant

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    I have the same issue with Windows XP stuttering. It is mostly noticeable in games where music is continuously running and the CPU strain is higher. However, sometimes it happens on the OS when iTunes is playing music. I should have sufficient specs to run stutterless audio.
     
  20. Cookie

    Cookie Notebook Evangelist

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    So I just tried DPCLatency, and I have the same problem. Huge red spikes. What does it mean? I haven't noticed anything out of the ordinary with normal use...