Problems with 570U

I bought a new 570U and am having problems. I wonder if anyone can help. I have Win XP Pro, NVid GForce 7950 GTX, 2GB RAM, 100GB 7200 HD, AVG free antivirus.

When laptop starts up, sometimes I get the blue screen, and laptop restarts. This keeps looping endlessly till I turn it off. It doesn't happen all the time, and sometimes I can get into Win XP. But it is unbelievably frustrating. I thought may be due to antivirus, but I have no idea.

Anyone can help with this????? Is this a known issue?

many thanks,
Elliott

 

Try reinstalling the Graphics driver.

 

Try running MemTest on your machine. Could be a Ram problem?

 

I'd guess a RAM problem also. Was experiencing the same with my desktop once. Windows was running fine, but as soon as I started a game that required more aggressive RAM usage, I crashed.

If you can't go through a memtest, it's probably RAM.

I am running AVG on my m570u and I never had any problems at all.

 

Hmm.. First of all, there could be a lot of reasons for a system restart that may vary from a bad/corrupt driver to bad system memory to even a bad hard disk..

To go about this first of all you have to disable the Automatic Restart option on System Failure in Windows XP.

Follow these steps first to disable it.

Right Click on 'My Computer' to open System properties

In the System Properties window, click on the Advanced tab.

Locate the Startup and Recovery area and click on the Settings button.

In the Startup and Recovery window, locate and uncheck the check box next to Automatically restart.

Click OK in the Startup and Recovery window.


From now on, when a problem causes a BSOD or another major error that halts the system, the PC will not automatically reboot but display a BSOD (Blue screen of Death) with an error message. Check the error that comes up and report back..

The error message helps in identifying the probable cause of error here.. At least in narrowing down the choices.

 

Ah Alias, thanks. That gives me a place to start.
Justin - are there any mem testers that run under win (not dos)?

 

technically, memtest does not run under "dos"--it is a self booting cd

You download the image, burn it to a cd (burn as an image, not copy the file to a cd, there is a difference)

Your error may be memory, but it could also be a driver.

You can do as Alias suggested and wait for the error to recur, or you can
start > run
eventvwr.msc
<enter>

this will load the event viewer. Choose the SYSTEM log and scroll through looking for red Xs that occured at the time of your issue

double click and hit the COPY button, then paste the results in a window and someone can look at it.

There may be multiple errors--don;t freak over them....we just need to see the one that occured at the time you had the blue screen

 

use the search

it's probably AVG

http://forum.notebookreview.com/showthread.php?t=97380

 

thanks rickster.
I'll check the other items including error logs, etc. I'll also take a look at the inside boards, seating, etc.

I uninstalled AVG and am using NOD32. So far no problems, but I think it's probably too soon to tell.

 

CHKDSK C: /R

have you tried that too? (to fix any errors on disk that could cause corruptions)

 

Hello Gophn, just did a chkdsk /r, & it came back saying the volume is clean. Are there logs somewhere that I should read, or is that enough?

 

If the volume is clean then the Windows has a software corruption.

You would best just do a REPAIR INSTALL of Windows, its very quick and painless... and you have all of your data and configurations still intact.

Pop in you windows disk:
- boot from CD
- hit Enter when it you see the option (dont go to repair console)
- hit F8 when it tells you to agree to EULA
- press R - when you see something like Repair Windows by pressing R
- then it should be downhill from here.. just follow the screens.

Tell us how it goes.

 

Not sure what you mean. Seems like clean should mean it's ok. If volume is clean, then I have a problem?

Would formatting HD & re-installing Win solve it?

Sorry if these seem like dumb questions. Just trying to understand what's going on.

 

If the volume is clean [from the CHKDSK], then you have a healthy harddrive with no bad sectors or errors.

I guess you can re-format your HDD and re-install Windows.... as long as you do not have any important info on the HDD [or already have it backed up somewhere].

A format and re-install should fix the issue... I am 90% confident.

Its a bit easier to just do a Repair Install than a full re-install.. because:
- you dont have to reload all software
- you dont have re-do all you custom configs
- all your data is still there

Its up to you. Either solution is fine.

 

Ah, now I see what you mean. Volume clean means HDD ok (one less worry), so Win is the problem.

I haven't had BSOD since I uninstalled AVG and put on another AV (NOD32). That was Fri or Sat AM, and I've done several cold boots since then. Should I assume I'm ok, or repair Win? What would you do?

 

If you are not experiencing any more BSODs, then I would do nothing... unless if it starts to happen again.

 

Excellent, thanks Gophn.
I think I'll leave it as is, assume it was AVG and is now solved.
Many thanks for all your (and everyone else's) time and help.
Elliott