Question Regarding Sager & Clevo Reseller Warranties

I am starting a new job soon and one of the requirements is I purchase my own laptop. The laptop must have a 3 year warranty with onsite service or Next Business Day part replacement (in which I receive the replacement BEFORE having to send back the faulty part). What Sager or Clevo resellers have the best warranties? Do any of them meet this requirement?

I really want to get the Clevo M570RU but I can't seem to find one with an adequate warranty.

 

Welcome to the NBR forums.

What you are asking [on-site service] is near impossible for ANY boutique brand.

The most reputable vendors/resellers give 24/7 Domestic Phone Support.... in the unfortunate event of a hardware defect/failure, they will ask you to ship it to them [with overnight if its urgent] and they will fix it ASAP and ship it back. The shipping costs is different from vendor to vendor, some will actually include the costs in their warranties.

I recommend you to call up the vendors/resellers that you are interested in doing business with... check out these guys first:
- www.powernotebooks.com
- www.xoticpc.com
- www.pro-star.com

If you NEED the on-site service, you can go with a Dell.... but from experience their on-site takes about a 1-2 week turn around (to go and check the problem, then to come back with the necessary part).

 

My current Dell Inspiron 9400 laptop just had it's first problem. The hard drive started going out.

Instead of sending in the laptop, they sent me a replacement hard drive. I put in the new hard drive and sent the old, faulty one back.

Do any of them offer this type of warranty/service?

I know Alienware does, but I don't want to pay an arm and a leg for a brand name.

EDIT: Thank you for the welcome. I guess the old saying applies here "Long time listener, first time caller."

 

I'm in almost the exact same boat. If I could find that kind of warranty, I would have purchased a Clevo M570RU already. I'm seriously considering buying a Dell 1705 and upgrading the video card. It's not what I really want...but I can't afford to be without a computer for more than a day or two.


Gophn, was your experience with the Business Customer service or with the Home & Home Office?

 

Both. I have worked with business that were unfortunate enough to purchase all Dell stuff, and got screwed by their service (untimely and not effective), so they asked for my help.

As for cross shipping components for warranty work.... that's easy. Most of the Clevo vendors would consider to do that than to ship the entire notebook.... because they would also want to avoid the shipping costs as well.

But the reality is:
- if there is a hardware failure.... most consumers would not know how to troubleshoot and single out a the component(s) that has the problem, which is why the vendor/reseller will ask to ship it in
- if you are good enough to troubleshoot, then I would be confident to say that most vendors would cross ship you parts.

Again, I recommend to contact the vendor(s) that you are considering to purchase from to see if they are willing to do this. (Remember to show your competence )

 

I will contact them first thing Monday.

I am experienced in troubleshooting issues. I frequently repair and rebuild laptops, but one of the hiring requirements with my new job is the warranty. Regardless of my skill, the require a warranty with cross shipping at the least.

Thank you for the help!

 

At PowerNotebooks.com it goes like this:

1. Lifetime 24/7 DOMESTIC Toll Free Customer Service
2. If our technicians cannot resolve the issue with telephone (or email) support we escalate the issue to Sager who will typically have one of their factory technicians call you back within 10 minutes to 2 hours during West Coast business hours.
3. If the Sager technician cannot resolve the issue, but can identify a failed component (hard drive, optical drive, memory, wireless card, AC Adapter, battery etc.) they will cross ship the part to you and email a return shipping label for the defective part.
4. If it requires a board level repair Sager will email you a shipping label for its return to the factory.

Sweet system that almost always beats so called "next day on-site" repairs that seem to take forever to get authorized (way too much time on the phone talking to off-shore script readers) and then days longer to actually effect the repair.

 

I was going to say that I thought that was almost impossible to fine, and I think thats true. Though it does appears you've found some answers.


I know it's a personal question, but could I ask why your work is requiring this of ou or is just that you need to have the computer 24/7?

 

Very nice. I think that might just qualify for my hiring requirements. Thank you!

 

nice Donald
... very good and comprehensive explanation of warranty/support

Glad to hear that Powernotebooks will cross ship for basic components.

 

One of the reasons I'm considering buying from your company. Specifically the fact that Sager will pay shipping both ways.