REVIEW FROM HELL: DEVILTECH DTX 8000 (Clevo D901C)

I was doubting whether to write or not my experience with this German reseller, but I think it is important to tell both, positive and negative experiences. The resellers can also learn something from it and probably next time he will try to react differently or even better.
What I am going to tell you it is not coming from anger anymore. I am not writing something “bad” just because I want my revenge. I am just telling what happened to me before, while and after I tried to order the Clevo D901C by deviltech (DTX 8000) without giving any personal opinion about this reseller.
In Juli 2007 I already ordered the M570RU by Schenker www.mysn.eu (a German reseller), but unfortunately after waiting for 3 weeks, I got the notebook with a wrong CPU (2.2 instead of 2.6) and I had to send it back. Besides it was extremely loud and I wouldn’t have kept it even if Schenker had done the right job. I got the money back after 2 weeks.
After seeing that the Clevo D901C was more silent, I decided to order it by German Cyber-System that offers also exterior finish (I wanted the laptop to be painted in red or orange). Cyber-System is unfortunately very expensive, so after reading this www.notebookreview.com forum, I discovered another German reseller that was offering the same Notebook with exterior finish for much less money. There was a difference of about 500 €! So I cancelled my order by Cyber-System (they sent my money back immediately and without problems) and I ordered my Hell Orange DTX 8000 by www.deviltech.de the 9th of October 2007.
The person from deviltech support whom I talked to for about 3 weeks was friendly. I told him that I had to leave Germany in about 3 weeks (later on I discovered he didn’t believe it) and that I could order the Notebook only if they could deliver it in two weeks (to have the time to install all my stuff in the new notebook). No problems, he said. I also asked if the exterior finish was a full body painting and he said it was (it costs 299 €.

During the time I had to wait, I have been giving several advices to this reseller (I know it sounds unbelievable but I swear it is true!) because they couldn’t find the 2GB 800 MHz RAM (I suggested the OCZ since they were stuck with the 1GB from Kingston that still doesn’t produce the 2GB one). Then I suggested them to order the Seagate Momentus SATA 200 drives 7200 since they thought that the only SATA drive 7200 on the market was the Hitachi and they were waiting for it (in Europe they are hard to find)! And this was another big help because they could go on with their orders. Then they told me that actually their notebooks were delivered to Cyber-System (!!!) for the painting… and they were complaining about the costs. So I suggested them another place where they could do it for a cheaper price ( www.teutu.de ). I know, it is pretty unusual that a customer has to say to his reseller where to find the hardware and collaborators, but they were friendly and so I was happy to help them (and help myself because otherwise I couldn’t have got the 4 GB 800 MHz RAM and the SATA 7200 drives). To repay all my advices we decided I could get for free a USB-Hub (it was later included in the package).

After two weeks, I reminded them that I was going to leave soon and that I desperately needed the Notebook for my trip to Italy because I had to finish a very important work. They didn’t manage to send it because there was a delay from Cyber-System. Then they decided to bring the notebook by car to Berlin the day before my trip (they had to deliver also other notebooks to a shop). I accept it because I was hoping to install everything during the night before my flight. I asked them if they tested the hardware and they told me they even managed to install successfully Vista for a try.
They brought the Notebook the 2nd of November around 6 pm. I opened the package and I was pretty satisfied about the metallic orange painting (it was already dark and I couldn’t really see it under artificial light).








Later on I controlled better the paint, and I noticed that there was a little blister on the top. Unfortunately the paint went immediately off only by caressing it with my hand (see picture).



Then I realized that actually the finish was only on the top and around the keyboard (the orange paint, see pictures… they didn’t paint the rest as promised)! So I actually paid 299 € for a half body exterior finish and this costs by Cyber-System only 99 €! Now I understand that the advice they gave me not to paint the bottom with orange but with black was only because they knew they could leave the bottom without paint if I decided to have it black! Well, I said, let try to install Vista. If you remember, few weeks ago on this forum I was desperately looking for help because of an error during the installation. Some members suggested me to make a memory test. And they were right: both RAM didn’t work (see pictures).





The guy of the support told me that sometimes this happens because of the humidity during the transport. They said also that maybe they could gave me a new top lid because maybe they had another orange Notebook (probably this one, since I am 100% sure they published themselves this thread http://www.notebookcheck.com/forum/index.php/topic,9450.0.html )
But at this point I had no chance. I had to cancel my flight to Italy (and I had no assurance, so I lost 253 € because without Notebook I couldn’t finish an important job for my association.
So I lost some money, I couldn’t visit my family (after more than 3 years) and I still didn’t have a notebook. I wrote an e-mail during the night asking what we could do. Believe it or not but the next day the people from deviltech didn’t say one word to excuse themselves or just to try to deal with me, offering me a new notebook or I don’t know what just to repay the troubles and my ticket (they didn’t believe of course that I had to leave).



After that I was so upset that I asked to return the notebook (the same day). I could have probably given them another chance if they had said something to explain their behaviour and offered me a solution immediately. They just sent the post to pick up the notebook with few dry words after I asked 3 times for it. No sorry, no support, no excuses and this made me even more sad and upset.

After few days I asked per E-Mail when I could get my money back. No answer (this is their typical behaviour… you have to write 3 or 4 times before you get an answer). After few times I was asking, I finally got an answer that I have to send the original bill if I want the money back! Why didn’t they say it immediately? I got the money after 2 weeks but THEY KEPT 50 € FOR SHIPPING COSTS. They say that I have to pay for bringing the Notebook to Berlin (why do I have to pay for something I didn’t ask personally?) and for the pick up delivery (it costs actually 9,40 € with DHL). After arguing one hour at the phone, they decided to give me the money back (the guy told me: what should we have done? You didn’t want the notebook anymore! Why should we be sorry for you or offer you something?). But of course they didn’t send me anything and they didn’t replay anymore to my phone calls and e-mails. Their policy (AGB) is against the German law that says “online German resellers have to pay all the shipping costs if the costumer gives back his order within 14 days (for German readers:
http://www.pcwelt.de/start/dsl_voip/online/news/96234/ and http://www.vzb.de/UNIQ119574296900786/link3805A.html ).
In total I have lost 6 weeks of my time, 253 € for the ticket + 50 € for shipping + phone calls and 5 € stamps.

I hope none of you will ever go through the same bad experience with or without deviltech.

 

wow good info sounds like some american companies i know of.. why cant these guys get their acts together

 

The problem is that I didn't waist only my time, but I lost also some money... The resellers says that in their policy is written I have to pay the shipping costs, but their policy is against the German laws!!!

 

You should really add this to the Clevo reseller sticky. That way it wont get lost and its always available for future reference.

I am sure Gophn will update the sticky when he sees it.

 

Quick Question: WHAT SCREEN IS THAT? It looks awesome

 

The one you get with the Clevo...

 

Call me a skeptic, but I have NO sympathy for guys who order custom built notebooks with crazy time constraints (like flights out of town etc...). It is just unreasonable to put yourself (and your reseller) in that position. You leave yourself no margin for error and these always end up going bad.

If you have such crazy time constraints, a custom ordered (to spec) notebook just is not for you --- you need to go to your local big-box computer store and buy a machine off the shelf.

I can imagine the process of working with you on this.... nightmare for the reseller.... every day and slightly new or modified request... the time ticking away...... the deadline looming......

As for canceling a trip --- you had no backup plan? Your old notebook? A loaner from a friend? Nothing? That's just bad planning -- again NO sympathy.

Anyway -- how I read this: these guys went out of their way to satisfy your requests and respect your timeline, and because of very poor planning on your end (and an unrealistic expectation that they were going to have to compensate you for your "losses") you inevitably returned your notebook leaving them with nothing for their efforts -- and this bad review. I have a review too ---- BAD CUSTOMER. Be sure to tell your next reseller who you are (and link this review) so they can decide if you are too big a liability to deal with. I wouldn't sell you anything after this.

Just posting this for balance.

 

I love how people get pissed off at someone sharing there experience...
Thank you very much for telling your story...

I love how some people think businesses can get away with this garbarge...
Buisinesses that work like this should be shutdown...
Remember it is the customer who is always right...

I don't think it was too much to ask to guarentee there work.. .Which oviously they couldn't do......

Again Thanks very much for your story...

Joe

 

I know you don't like this kind of posts, but negative critics can give an imput to the resellers to improve their service.
The first thing I asked when I ordered the notebook was: can you deliver it in two weeks? He said, yes for sure! If he only had said "maybe" I wouldn't have ordered it and now everybody would be happy.
I didn't modified anything and I didn't request anything more during the 3 weeks. On the opposite: we had a very nice contact (as I told before, I was giving them even advices about the hardware). Their behaviour changed completely after the problems with the notebook.
And the fact I have to pay 50 € for shipping costs even if the law says I shouldn't... well, I think it is a bit too much.
And I am not here to justify my behaviour or to explain why I had no backup plan and so on. It is just ridiculous...
If a reseller thinks I am a bad customer then it means he is a bad reseller. Because a good one should have understanding...

PS: Thank you Joe, I think you understood the meaning of this review.

 

If you can order from xoticpc... they have been great too me... Very personal experience... Thats where I will be getting my 8800's when there available..

Joe

 

Yes, if Justin didn't get scared of my review ...

 

Dude - when you order a custom built PC (or anything similar) you have to expect for delays --- it's the nature of the beast.

And expecting a PC company who probably are only making a small margin (aka peanuts) to have to cover the costs of your bad planning --- that's just insane.

There were mis-steps on both sides there, and in the end they worked for you for free..... your airline fiasco -- that's on you.

 

I do see where the so-called "negative" inputs are coming from. It is indeed true that OP should've had some kind of backup for his flight, and IMHO I think it's a different matter.

As for how the whole issue was handled, it is indeed quite sad. As a reseller, I'd expect them to know where to get their parts from. Oh well.

Thanks for sharing, OP.

 

3 weeks is more than enough for a custom laptop... its 15 business days!

thats why i dont wait at xotic and went to rjtech (and its 100$ cheaper)

they dont match price

 

I ordered the notebook the 9th of October and I got it the 2nd of November! Almost one month waiting!
As you see I was kind enough not to delete the order and I accepted them to deliver it just the day before my flight. Since they promised me to bring it to me, I didn't organize anything else because I really didn't expect that the notebook wouldn't work!
I ordered my ticket in September and since I am not a magician I didn't plan anything else! Why should have I? How could I know that my colleague wouldn't manage to deliver the work in time and that I had to finish the project during my holiday in Italy? And when I ordered the notebook I explained that I had to leave! At the time I wanted to have the notebook before my leaving because I had no chance to receive it if I were in Italy. The problem is that those people (although they were acting nicely) were as sceptical as you and they actually didn't believe I had to leave. They though I wanted to put them under pressure to get the notebook as soon as possible.
Beside, this is not really the problem. I don't want the money for the ticket or whatever. I don't want to pay for the shipping costs because it is unfair to let me pay for a service that was so catastrophically bad. And the German law speaks clear: I don't have to pay any shipping if I give the notebook back in 14 days.
Actually in my review I tried not to go too much into details. But your comment obliges me to explain and makes things even worse for them. The fact that this resellers didn't know what kind of hardware has to buy says it all! I mean: do you find it serious? And again: when I phoned with the guy after I was desperately trying to install Vista, he didn't know at all what to do. And this should be a reseller with a technical support? Well, if this is your idea of a good reseller, I hope you are not.

 

Hi,

Thanks for posting your review. It is indeed quite unfortunate, especially how the all deal was handled.

On the subject of waiting ....

From experience people that buy Clevo's in Europe usually have to wait for longer times that in the US, your mileage may vary:

* If the shop has it in stock is usually 2-3 business days
* If only the distributor has it in stock it can be 1 to 2 weeks
* If the distributor does not have in stock is simply unpredictable for the Shop (distributors refuse to give ETA's)

The situation is not good but the reasons behind are simple to understand but not so simple to solve. Sager and Eurocom are large distributors of Clevo's in comparison to the European's mainly becouse the market overthere is bigger for these kind of products. For instance, when SAGER orders say 100 d901c, the European Distributors order 10. The orders are made according to predictable demand so this explains the difference of stocking ability.

Nevertheless there is a lack on investment in the supply chain for Clevo notebooks that I don't understand. In Europe things are processed differently then in the US for reasons that are beyond my compreention. For instance, If I'm in France it is hard for me to buy a d901c with a German Keyboard without going to a German Shop. The distributor (some of them are german) put barriers to avoid selling them with German Keyboards to shops outside germany for instance. Also I don't understand why ETAs are so hard for distributors to give to Shop's etc.

This does not happen in the US I believe. So there is a fair amount of market politics going over such a simple matter. A new Clevo model appearing in the US, comes to Europe about a month after in numbers much lower. This is at least my perception. In the end it is unfortunatly the customer that pays the bill or in some good cases the bill is shared with the shop. But there is little that the Shop can do really regarding this issue.

Another matter is of course is the lack of technical ability of the shop itself, unclear communication, weak management of expectations and so on, and for that matter there is no execuse.

Just to add another note regarging the wait times. You may also think that in the US is all good regarding Clevo's and wait times. Well if you been here for some time as I have you will notice that for new models some people in the US had to wait for a about a month or even more. Talking about another company, Alienware, some people waited for 2 months to get theirs (they were in the Queue List), this while their credit card as been charged already (You can nevertheless cancel the order while you wait for it to be shipped).

Stay cool,

Trance
PS: As you have said, if communication was clear from the beginning as it should have been the issue would be easily solved.

 

Yes, I know and I understand this. I also unterstand that it was not their fault if the other reseller didn't manage to paint it in time. The problem is more the rest, the way they were dealing with the problem. NOw they already wrote that they want to bring charges against me because of this review. They say that the pictures are not mine, that I am misusing their label and that I used private e-mails for the review... this is of course not true.

 

Private emails? No one signed an NDA within the scope of the business deal... that is ridiculous. If you decided to say your story to the public and if it is true there is nothing they can do about it. Good or bad a service can be always revealed to the public unless agreed otherwise between both parties.

The point is, if you didn't like their services you are FREE to do so. The same thing if you liked their services as others did.

I know how hard it is to build a new business and good reputation, and how hard it is for the customer when business goes bad so this is my last post about this subject.

Best of luck ... for you and DEVILTECH, and thank you for sharing.

Trance

 

Thanks, DFTrance. They say I published pictures that are not mine... unbelievable. I assure that everything I have said is 100% true and that all the pictures I made are from the notebook I bought from them.

 

Dear Customer,
Where and when did you join us on the Web site and during the ordering process, the Word Full Body paint read? The device has a standard Glossy-black bottom shell and a Glossy-black display frame. We have had up to 4 GB of memory in our notebooks offered, but only at 667 MHz as our distributors this 800 MHZ did not deliver. Exactly how the hard drives from Hitachi. You can access it certainly still remember that we are in our shop no 800MHZ memory but had offered him as well as the disks for you from a retail shop so we have ordered your wish to meet. It is not usual that we in our True retail shopping area, so we were glad to know that you want it to your memory in the retail area. We would not go into it to be that you get the 800MHZ spoke but those who ordered. Then we would not now be criticized. The once was just as hard disks, only for you ordered so that the delivery date could be met.you had get from us 100€ instant rebate against, and it was for a notebook made ready for you to the hotline fetched for you to listen on the phone as the sound development.If you have a notebook within 2 weeks, then you buy one of the peg in the media market but not for us or other providers as Exclusive Alienware and CO.
The Painting:
You have the power not only checked later. The error could paint at the beginning just not seen since he was not there. They have an employee on the phone said that with the fingers on the notebook scratched the paint off. Whatever it is absolute nonsense that we report on the other www.Notebookcheck.com themselves have written. God be praised, this text has Passage of the editors of notebook check from her article.
The memory:
Why should we have a device was installed the next day, we back again?
In addition, the notebook before extradition of an employee tested, as each notebook what our company leaves. It had rained the day very well and it is at another major producers ever happened that the store by any humidity during transport crashed.
We have you on the same day the notebook to collect and share memory. This action would have a total of 2 days. But from your side came in the night only the mail you want to return the device. And as thanks that we are so flexible you been?
They wanted a notebook for the restitution of us have picked. Where is it was usual? So we have set up the costs are not 9.40 €, respectively. Let times of DHL, please bring a package, and for 3200 € insure. If you did, then please write again what it costs. Even to you personally come to us one hour and fuel cost. So something must be calculated as shipping, or not? When we Notebook back, it was already time you open. Since no picture appeared more and the parts are not properly fitted again had to be removed by you.

 

Sorry but I can hardly understand what you have written.
But I will try to replay:
It is true you haven't written on your website that it was a full body painting, but since it was costing 299 € I asked you if it was a full body painting like by Cyber-System and you said yes. Then you phoned me to convince me that I should paint the bottom in black because in orange I could see the scratches after a while. So why did you say this if you didn't mean a full body painting? Why does it cost 299 € if you let it paint by Cyber-System where only a full body painting costs 299 €? A half-body painting costs 99 €!!!

You are not correct: it is true that you didn't offer the 800Mhz and the Hard drives when I ordered the Notebook, but as soon I told you about the mark OCZ and that there was another Hard Drive with 7200 rpm you changed immediately your website and now you are offering them! So you didn't order them only for me! Sorry I can't replay for the rest because I don't understand what you have written.

When I phoned you, I asked you if I could get it in two weeks and you said yes! Why didn't you say maybe??? I wouldn't have ordered it and now we wouldn't have problems.

Besides: you said that you couldn't manage to deliver in 14 days. Can you explain why this guy http://www.notebookcheck.com/forum/index.php/topic,9450.msg62656.html#msg62656 managed to get it the 31st of October having ordered the Notebook not before the 19 of October? http://www.notebookcheck.com/forum/index.php/topic,9256.msg61110.html#msg61110

Why did he get the Notebook in about 12 days? And don't tell me it is because of the memory and the hard drives because you have gotten them long time before!

The same guy posted the same good review here http://www.notebookjournal.de/forum/showthread.php?p=46714#post46714
How is it possible that he has the same profil as you?
http://www.notebookjournal.de/forum/showthread.php?p=48444#post48444

There was a blister on the notebook and I told you this immediately on the phone. I didn't schratch as you said! If your collaborator have said this he just didn't say the true. Why should have I scratched it? The paint just went off by caressing the Notebook. If this is a good job for you, I don't know what to say! But actually this things can happen. I am not blaming you for it since you didn't do the job. But the fact I have to pay 299 € for a halfbody made me really upset.

Ok, I can accept that the Memory got damaged during the transport, but why didn't you react the next day? I didn't cancel the order during the night. In that one I said I didn't know what to do and that I would decide as soon you tell me something. I left you time till midday to give an answer, but you didn't. I can prove this since I have all my e-mails I sent to you. What were you waiting for? That I get totally upset and I cancel my order? I had the impression that you were totally unserious in this way. You should have shown competence but you didn't. You just left me alone.

Concerning the fact I did test the memory: you asked me personally to take off one memory stick and make the test. And I did it for the both of them. Now you blame me that I was opening the Notebook? I can't believe it!

I ask all the German people to check DHL and try to order a pickup delivery for 10 KG. You will see it costs 9,40 €.
No, you can't ask money for the shipping cost if I give you back the notebook in 14 days. This is the German law and as a reseller you should know this. Only if the Notebook would cost less than 40 € I should pay the shipping. So actually you are doing something against the law.

Anyway, this story makes me really sad and it is not my intention to damage your business. I recognize that in the beginning you were really kind and cooperative, your prices are really one of the best in Germany... but then, as soon we have got problems, you were not able to solve them in a professional way.

PS: PS: Can you explain how could you use the same profil bulletproof of your client (who had written so well about you) if you are not the same person?
http://www.notebookjournal.de/forum/showthread.php?p=48448#post48448
http://www.notebookjournal.de/forum/search.php?searchid=503718
http://www.notebookcheck.com/forum/index.php/topic,9450.msg62656.html#msg62656

 

One forum in Germany has deleted my review because they are scared of charges against them (Deviltech has written that they can't publish their pictures). So now the links above where Deviltech was answering with the profil of their own client has disappeared (but I have saved a copy). Another forum have blocked my thread, so now I don't have the possibility to replay. They say I should prove what I am saying... otherwise we could get problems. I really understand why they did it (they want to protect their forum from possible charges) but I thought Internet was a free place where people can express their own opinion. But this is only a utopia.

 

Sounds like a fricken conspiracy.

you know most "Real Reviewers Are in League with the RE-Sellers/Companies."

and 99.999% of the time give Perfect or near perfect reviews.

they do this because they get given free stuff, notebooks to review and many kickbacks.


That is why I rarely ever trust Reviewers unless they are USER REVIEWS!

Like this one.

If they give the review of a crappy notebook plagued with problems the REseller will get mad and never give them another NOTEBOOK TO REVIEW!

this is how it is! 100% no BS.

TRY eurocom, or Xoticpc

Eurocom is good and deals with Europe and has BLUE colored STOCK painted D901C

thanks for the hontest review.

 

Thank dexgo... yes I will order it with Xoticpc... they seem to be a serious reseller and I don't think I will get again troubles after two times I am trying to order my notebook!!!
Yes you are totally right about reviews, but concerning the German forums: I think they are only scared about possible problems... they don't want the thread to become a kind of fight between me and the reseller... and since this year a forum got big problem because of a similar situation, now they are totally carefull.

 

All i can say if the mods remove user reviews just cuz they are bad on those forums... that sux a$$. and sounds like a Dictatorship.

 

really, how amateuristic does this sound? they are trying to cover every aspect of their fouls and problems.... well ... if support sucks, people will always find out...

 

Good Lord, I would never buy from them. I can't believe they sent you a unit that wasn't working in the 1st place. They really need to get their act and their quality control together. Thank you for posting this! +1

 

That's crazy. So far i have never had any problem badly like that. Actually my only bad experience is when compaq switched out my mobo when i send in my laptop for repair while under warranty. Mobo got fried and try to send me a 2100 series mobo when mine came with a 2500 series. I was mad and i wrote them a nice letter. They asked me to send it back with expense paid on their behalf. The great thing was overnight shipment. That my only bad experience. This year i put my hands and confidence on Xoticpc. I am eagerly waiting for clevo 901c. I am confident on them that they will deliver a working product.

 

Thanks for your support. I really appreciated it... It is nice to see how this forum gave me the freedom to talk about the problem.

 

Bad reviews are just that, bad ... a trivial matter. Just the fact they are persuing you becouse of that makes me feel quite unconfortable. Yes they have the right to do it if they feel that the review is unfair, but that is not the best way to deal with the problem.

The best place to start is honestely considering that both parties feel they have done their best to deal with the problem considering each one business constraints on their own. And from that on improve the situation. And that should done privately without any emotions attached besides condering that is business as usual. If that is not possible take the punch and move on. Heck any company as a share of those in the Internet. There are other good reviews on this site about their services, just focus on getting more of those.

I'm saying this without taking any part of the equation. Someone in DEVILTECH is missing the point. Someone needs to focus on QUALITY in all its dimentions rather then anything else. That is what people like I reading this one or any other similar thread looks for. Until now all I'm reading is business tactics that have nothing to do with it.

Trance
PS: I don't understand the issue about the pictures. It is way beyond my understanding. Next time I take a picture of my car I have to take care about where I publish it (and that was your laptop wasn't it?), someone might want me to legally prove that it is really my car etc etc.

 

Exactly, it is totally absurd... They say I am misusing their Logo and their name...
The best think to do for a reseller as you said is trying to talk with the customer and find a solution and not to charge against them. When I had a problem with the first reseller, he excused himself publicly for what he had done... this was of course a brave act.
But the worst thing about this story is that they want me to pay for the shipping cost. In Germany we have a special law for it (this is of course not valid for computers from USA for example) and they just don't care about it.

 

I think that's what it is.( just my opinion) they just don't care, (about u) u returned it and they lost a customer. its easier to argue with you then to correct the problem. since they have power over some forums just shut u down is better then admitting the screw up. BAD business. in my opinion there is 2 sides to every story. i read what they said but did not understand it. was not written well. (proper English)
what do i know i cant even get vista 64 to work properly

there are a lot of ppl in this forum that have used them with no problems which is good but its how they handle the problematic orders. that sets them apart from there competitors. every business has problems. Bad parts, bad labor, bad customers. Its how u handle the bad that sets u apart from the rest.

I think one of there problems is, if they respond to a forum or a customer they should speak well enough to get there point across (lack of communication) that is the first thing because i didn't understand there point of view and they might have some valid ones
it usually takes two to make a deal go bad
u want what they have? they sell what u want? its pretty simple, usually.


It is going on 5 pages of bashing them which i don't think is fair.

again what do i know ? I'm just the 800lbs gorilla in the room (with a rep power of 1)

 

best thing to do is to spread the internet with their name and your story.

heck even create a site in a place that is neutral and they can''t Pull down for all to see. put it in a place where they cannot even take legal action.

that' payback. people are entitled to their opinion. nobodys stoping them from learning english or getting a translator to talk here on their behalf.

get the word out.

you can't stop the signal......

 

Actually they answered in German in the other forums and I later understood what they were trying to say... unfortunately.
Their most important comments :
-they never promised me a full body exterior finish
- I said to deviltech I have scratched the paint myself (you know? I get a new beautiful notebook and what do I do? I scratch the paint just for fun...)
-they kept 50 € for shipping costs (in Germany they can't do it)

Nobody is bashing them... I did not insulte anybody. I just have said what happened.

 

lol, i hear you, i just think i cant make a full decision without hearing there side.
most resellers try to keep the customer happy even if they lose the customer in the end.
this is the first time i heard of them, or anyone doing something like this.
I'm just trying to keep an open mine. both the customer and the reseller being vindictive is not going to help anything.
in my opinion but what do i know.
i am not sticking up for either one here i know if that happened to me i would be pissed off too.
i ordered my lappy from xotic and had to leave for fl. 21 days after my order also. they did deliver it 16 days later, with 2 delays but they red labeled it 2nd day air so that i would have it prior to leaving. if it was not there by that date i would had to cancel the order and wait till i got back but again. i would not hold them responsible for not making my dead line caused by back orders.(even tho most sales man will tell u anything to get ur order)
but i would have been very angry.

 

the world is not full of puppies and rainbows.

if he says it. take it as face value.

that's that.

he ain't bashing xotic.

 

Interesting... This is just what I had done. As soon I realized they wouldn't manage to deliver the notebook, I said I wanted to delete my order... but then they wrote me because they had planned to drive to berlin for a delivery and they could bring my notebook in time.
I don't want to convince anybody about how bad or how good they are. This was not my intention. If they had just excuse themself and gave my money back, probably this thread would have ended in a far better way or probably it wouldn't exist.
I don't want to say they are bad people. I only think that their policy doesn't respect the German law and that they are not able to handle problems with their customers.
And I don't think they showed to be a fair reseller accusing me for what I didn't say and done.

 

they are shiesters. tel it how it is.

 

lol, OK the "REVIEW FROM HELL!!!DEVILTECH DTX*8000(clevo d)"
if that's not the start of bashing i don't know what is. just with the topic.
i am not saying in anyway u are wrong. i am neutral. i cant say that the reseller is wrong i didn't hear there side. i think u guys should talk it out together NOT in the forum and come to a conclusion. if they were to say they will refund all moneys and take 30%off the total price of it and they will fix all problems with it, that u would not be posting all these negative feed backs. since u don't like the word bashing.
again its just my opinion
i have posted my displeasure with xotic(on this forum) while my system was being backorderd 2 times and i talked to them and we met in the middle.
middle, being wait longer for the build and ship faster at no expense to me.
i think it was fair. did they have to do anything for me ? NO but they did and that went along way with me. if they did not make my deadline for whatever reason i would have cancelled and reordered from them when i could. or someone else. if mine came in broken, again i would return it and talk to them just like u did. I'm sure most reseller will try to make u happy, if u can be happy?

if it is law that u get ur shipping back then no worries, u will get ur money back. u have the law on ur side. and if not i hope ur not a lawyer. lol

i enjoy reading the negative post on a reseller just as much as a positive. it shows the true character of the company.

 

The title was meant to be funny... you know hell and devil... I really didn't expect it would become a true hell of review...
Anyway, I think I can forget about my money because they won't give it back... I have to charge against them if I want it.

 

if its the law then i would do it. its ur right, u cant lose if its law crap that's free money if all u have to do is ask for it legally
sue them for the money owed cost of the legal papers and any thing else u think u are entitled to. they might settle without going to court

 

What did I tell you -- 6edo - your review was malicious and mean, and some of your requests were absolutely unreasonable.

 

I hope you are jocking because otherwise you didn't read properly this thread.
But you are free to think I am the wrong one... and I hope you will be very soon a happy customer of Deviltech.

 

Hey 6edo, I was wondereing about that lappy in ur specs. Now there is a 8800m GT or what ? (I thought there were only GTX/GTS)

 

Just a mistake, sorry, it is GTX... I will correct it... thanks...

 

i have to agree, 6edo u do not seem to want to be satisfy. and i don't believe that this topic is u joking. i do think u got the raw end of the stick. even if the reseller was wrong which he was "if" the lappy didn't work i can see the paint missing an inspection or getting damaged while packing, and i can see the lappy not functioning. something going bad even tho it was suppose to go thru testing, but to not rectify the situation, i cant see that from any reseller.
i cant understand that.

i must agree,u are being mean/malicious
not saying you dont have the right to be cause you do. but u are being that

 

I have never said I am joking. I said the title was meant to be funny... this is something different. I am not pushing this thread for five pages. It could have ended after my replay to them, but people keep posting and I have the right to replay. It seems that as soon people try to talk about problems with a resellers he/she will start to be accused to be unfair or mean. Unfair and mean is not respecting terms and rules of a contract. Unfair and mean is not saying the true just to save your name... unfair and mean is accusing a customer to have said or done what he actually didn't.
I hope you will never get through such a bad experience the both of you...
I won't say anymore a word about it. That's enough.

 

Humm, I was not going to say anything more about this thread. I don't thinh 6edo is being malicious or mean, he is just an angry customer. Also I don't think what he asked is unreasonable. There are no unreasonable requests or indescrete questions, there are only indiscrete or unreasonable answers.

But I also think that it takes two to dance tango. There are certain things you have done 6edo like canceling your flight etc etc, that IMHO don't think DEVILTECH is to be fully responsible as you imply, neither I believe you do think so really. To this IMHO they really tried to fulfill your needs. You said you had to cancel the flight in the end, but just before you said and I quote:

"Then they decided to bring the notebook by car to Berlin the day before my trip (they had to deliver also other notebooks to a shop). I accept it because I was hoping to install everything during the night before my flight."

If you say things like "I accept" this suggests that you could have not accepted it. What would have happened then ... Would you still need to cancel the flight?

As for the full body painting, well I have to take your word for it. If you asked for full body painting and came only half they should have corrected the problem with no additional cost. I don't know if the opportunity was given to them to do so. Maybe after your came back from Italy the problem could be fixed who knows, that was never on the table. Good paintings can go bad, as paint is not supposed to jump off or break even if you scrach it (at most there would be a scratch that is all) so I'm sure it would be all fixed.

As for the memory, well the same thing. They probably could send the memory to Italy as far as I'm concerned. I don't know why they would not. Was this proposed?

As for shipping costs, well that I don't understand why they would not cover it, especially after memory problems and painting coming problems were detected. That alone should mean at least a rebate on the price or an upgrade on a component, whatever.

All in all, what I'm saying to you 6edo, I would only be "angry" as you are if I had to cancel my flight due to these issues. But I don't think that it was the case really. You could have taken the laptop to Italy and have the memory delivered to there or something, I don't know why they would not do it (at least you would have a working laptop).

DevilTech wrote that after you got the lappy the following:

"We have you on the same day the notebook to collect and share memory. This action would have a total of 2 days. But from your side came in the night only the mail you want to return the device. And as thanks that we are so flexible you been?"

Couldn't they ship the new memory to Italy and get the faulty ones when you returned? How late were they delivering the unit? 4 days?

Concluding, even if all the things were sorted the way I mentioned it could be I would still have an issue with their Quality Assurance. That alone makes this review worth it but that is all.

People here mention XoticPC as more efficient. Yes I believe they might be as they seam more resourcefull when it comes to suppliers (memory, HDD and such) but people here had problems too with brand new systems sent by them as far as I've read (Video Cards, Memory, BIOS/HDDs). Also some people had their orders delayed due to shortage of components, The issues were ofcourse solved by phone and mail, and having the parts sent back and forth by mail. That never gave them a bad review.

My supplier as you know is WebServInfor. I also had a tiny problem after I got my unit. Guess what ... memory. It would work but failed consistently on memtest. I suspected it becouse my system would hang from time to time and the startup post would fail on memory check without the battery connected. Also I had a problem with the Video Cards as Windows Vista would not detect the second card (Conflicts). Both were solved from one day to the other (new memories were sent, and so were new firmwares for both video cards ... that fixed the problem). That is good service in my book (less then 48 hours to resolve two problems withou my lappy leaving home).

Trance
PS: Honestly, what I've found about these beast is that some of them come out well, some of them don't (more often then we are used to with other brands, then again they don't offer anything as powerful). Quality Assurance takes care of the first, Quality of Service takes care of the second. I don't think you can really complain on the second. Maybe some issues with the ordering process too.

 

This thread is being closed by request.