Random Freezes with the 8130 and 8150

If anyone needs the full release of Windows 7 SP1, PM me and I'll see if I can set you up. I have access to the full release (not RTM or RC) through MSDN. It came out on there a week or so back. All of my home machines are currently running it without a hitch and it seems to have fixed the random freezes I got on my *old* laptop, Dell m1530

I may be able to set up a temporary ftp server on my work connection that you can grab it from. If not, I have a home server that will let you grab it as well, albeit slower.

 

Yeah, I have TechNet. But just be advised that you will have to reinstall SP1 once it reaches production, and may even have to uninstall SP1 RC. Not a big deal but just so you know.

 

If you have technet, you will. But this is the full retail DVD version of SP1 that I have. I've already sent a link to mobiousblack to get it off my scratch server. I think the MSDN Ultimate subscribers get early access to a lot of this software.

As per the MSDN download details:

But you're right, it's not really a big deal to install the RC and uninstall it/ install the retail version down the road either.

PS: I love that my (former) employer bought all the employees 1 year subscriptions to MSDN Visual Studio Ultimate (MSRP $11,899) rather than Technet ($199). You get a ton more stuff than even my MSDNAA account at school gives me. Granted, it was MS so that $11,899 was probably $0 This is why college mandated internships are awesome.

 

SP1 has actually RTM'ed.

As has been posted other places on the forums. We are validating it right now, with our build system. All machines should ship with SP1 as of 3/1/11 so all of the sandybridge laptops will have SP1 pre-installed.

thanks

 

RANT MODE ON:

AHHHHHHHHHHH!!!

This thread has been so frustrating!! There are literally several pages that have been hijacked by off topic posts or posts that digress to something that is not related to the initial problem at hand. I think if Sager has requested for people to email information on the random freezing, they think this could be a real problem; we should try and use this thread in a more productive matter by trying to stay on topic.

RANT MODE OFF

I could not help myself here. I hate to post off topic myself, but feel like this thread is going no where. People if you have a problem try and post what you have done, your results, and that Sager has been emailed so they have more information to go on.

 

Service Pack 1 is relevant. For everyone that's tried it, it's fixed the problem. Sager was unable to recreate the issue (because they're running SP1 on their test bed) and so far no one has actually emailed them with specific details on the issue as they requested.

It looks like the problem has resolved itself for the most part. Did you still want to see that there were issues or something?

 

Hmm, TechNet also offers SP1 RTM since 2/16. 1.91GB !!!

But that's for both x86 and x64. Not available independently.

Downloading now. Should be publicly available March 1.

 

I didn't say that SP1 is not relevant, I am also not going to call out specific posts either (trying to be as diplomatic about this as I can). I have seen at least one person who has said it fixed their problem. Others who still have the problem, but have yet to install SP1.

I don't think the problem can be considered resolved with just one or two people who have had success. I am concerned about this problem, as I plan on buying a new Sager SB laptop fairly soon here. So I am not wanting to see that there are other issues. Your last sentence is just plain foul to imply!

 

You have to realize that only a few people even have these laptops right now. Not many even made it out before the recall. A lot of the people posting in here are in your boat or mine, that is, they are looking to buy and worried about the issue, not current owners dealing with it.

That said, HTWingnut and Meraki are two that DO have their laptops and the latter said it was fixed with the update. The point still stands that it must not be that common or widespread if no one has reported it to Sager, despite being told to. I think this is just being blown out of proportion and you're looking for a serious widespread issue where there doesn't seem to be one. There aren't a lot of owners in here that complained of a ton of problems. Most of the comments I've seen on this outside this specific thread have actually been by non-owners that are worried.

If Sager actually gets reports after people install the new drivers and SP1, then this is something we can worry about. But as it is, there aren't many laptops out yet, no one has officially reported problems, and Sager has said that they cannot repro the issue at all anyway.

 

OMG, really I didn't know.

I have been reading and lightly contributing to this forum for years, do you think I don’t know what’s going on?

Now your just embarrassing yourself making accusations that are totally ridiculous with your replies, and it just reinforces my post. You should just stop unless your going to contribute to this thread.

 

What exactly are you looking for here on the forums other than other people's first-hand experience with the problem?

Sager was notified of this because some current users, like us, have mentioned that there are some freeze issues with this specific model. Paladin has come forth with a solution that SP1 and drivers may help, so we went forward with it.

We do not experience random freezes any more, and for Sager, as they have started out with the install of SP1, can't find any freezing problems.

What else is there to state about this issue? We opened this thread up, we report the results, what do you expect?

Your language should be toned down, IMO. Neither do you have the right to start flaming at Epsilon about his posts, nor do you even have the laptop to provide a "constructive" material to the thread. Stop insulting people who are actually trying to fix this with our own hands, and posting to this thread about results.

Your RANT is totally out of place.

 

Thanks Meraki, I didn't think I was being out of line with what I said. I'm just not seeing the giant issue that they're looking for. I'm not sure how big an issue this is, but it really seems that most owners are not posting here with serious issues that often (or that the problem has been fixed). I'd imagine if it was that widespread, there would be more posts and complaints. Correct me if I'm wrong though, maybe I am not seeing it and it is that big.,

 

Ok next time the thread goes off on a tangent (for instance about anti virus software) I will flag the forum moderator, instead of in the way that seems to have offended a few of you.

However I am not going to let someone who is reading way more into my rant than intended, to the point of accusing me of some agenda get away with the accusation. You may call that insulting, in reality I was insulted by him trying to accuse me of this agenda. I used the sarcastic smiley because he started off with this "let me explain to you whats going on cause your stupid and don't have a clue" statement. I then explained I have been around for a long time, hoping to imply I read the forums daily, I don't need an explanation to whats going on.

all I was trying to do was express my frustration by the constant off topic posts and or posts that are of little help (like the past 3 or 4)

 

anyways...the new drivers and sp1 seems to have fixed the freezing problem for me.

 

Good to hear. It sounds like everyone that has gone that route has been successful so far. Sounds like this may be resolved for the rest of us automatically then since the resellers are getting them with SP1 and the new drivers by default before they start shipping again.

 

I've already had two freezes of the same nature since installing SP1 two days ago. Both were while watching youtube videos. I'm on a 8130 with a regular disk drive.

 

Should I be worried about these freezing issues. I'm looking at buying a laptop within the next 2 months and had my eye on the 8150-s1

 

Could be a flash issue and not necessarilly related to the freezing that others are experiencing.
I and many others in this forum experienced yt freezing a couple of months back; iirc the issue was adobe flash video accleration. You may want to check your flash version and certain issues associated with it.

 

Sorry to hear, was hoping this was solved.

Did you install the 3 drivers that were mentioned in this post:

http://forum.notebookreview.com/7169112-post54.html

If you go to the specific laptop page the drivers in question are highlighted in red.

Also use your laptop for other things to see if it's just youtube videos.

If you did install the drivers above and you still get problems, you should email Sager and work directly with them to try and figure out what is going on.

 

Don't forget about Intel RST drivers as well.

 

So was I the only one here not experiencing any of these problems? I updated the drivers and windows to RC1 anyways so I guess there might have been a chance that I was affected, but it just never happened to me. Oh well glad to see the issue was resolved for you guys! No stop wasting time on these forums and enjoy those laptops! lol jk jk

 

I have a NP8130 and have been having random freezing issues as well. The freezes happen either when the system is idle for a while (although I have disabled all power saving modes or set to 9999 minutes.) or when watching video (streaming or DVD/Bluray.) Strangely I have played 3d games for hours at a time without a single freeze. I have installed the 3 updated drivers from Sager's website and got a freeze shortly after reboot. I am installing SP1 soon and will report back on the results.

To those considering buying the 8130: This is an amazing laptop for the price and I love everything about it except the (admittedly huge) freezing issue. Hang in there and see if this issue is resolved soon if you want the best bang for your buck.

 

Has anyone experienced this freeze in Linux or is this a Windows only issue?

 

I've experienced a freeze in Ubuntu Maverick in the past, but it was after I had left the computer idle overnight. When I tried to wake it up it didn't respond and I couldn't toggle numlock so I assumed it was frozen. This is very different from the freezes I get in win 7 which is always while I'm actively using the computer. I wiped linux shortly after so can't confirm this to be a persistent issue.

 

For those that don't know, the full retail version of SP1 is now out and available. No more RTM/RC watermarks on your desktop if you were to try it out now. (I'm looking at you mobiousblack)
Service Pack 1 Retail
It should also be showing up in your windows update panel now if you run it.

 

Things are looking good for my 8130 after SP1 install. I made it through an entire DVD without it freezing and that has never happened before.

 

Let it run all night last night. In the morning it was frozen. Oh well, at least it plays DVDs better now. Apparently production the 6 series chipsets was halted and there will be a recall of laptops with this chipset, probably around may/june

 

So problem still?
Any bios updates?

 

Are you guys all using the new Drivers posted on Sager's website?

 

You think they are going to recall the 8130 in May or June?

 

Perhaps you guys should read this thread:
http://forum.notebookreview.com/sag...evo-sager-notebook-recall-news-questions.html

 

Thanks for the reply, when you did try Ubuntu did you have any issues with the ethernet adapter on the notebook, I've seen a couple of people complaining about issues with the Jmicron JMC250 in the 8130/8150.

 

So has anyone with a 8130/8150 experienced freezing who did NOT have a SSD or hybrid drive? I'm not talking about BSOD or a crash but where your display is stuck on whatever it was last showing and you have to shut it down with the power button. It's interesting that mine started freezing after I replaced my HDD with a ghosted hybrid drive although it could be that it I was just lucky before.

 

I am having freezing problems where the screen becomes stuck. doesn't matter what, if any programs are running.

I do not have a SSD of any kind, just the standard 500 GB hard disk that came witth the 8130

 

well there goes that theory, thanks Otterbyj.

After several driver updates and SP1 installation, and the fact that it happens with Ubuntu, I'm wondering if this could be related to the chipset "quality concerns". I'm completely out of ideas at this point.

 

Still experiencing the issue as well, it's a freshly installed Win7 Ult as well after I experienced the freezes the first time. I've installed the three drivers, disabled hibernate, uninstalled THX pro, installed SP1, and the screen still freezes along with a stuttering sound blaring through the speakers. I almost suspect it has something to do with flash or firefox as I can play games for hours and not experience the issue. Beast of a comp, but I pretty much expect this issue to be resolved once the recall program is in place and our motherboards are swapped.

 

I would be very surprised to find out this had to do with any program. I have read the firefox, THX and Flash theories but I have had freezes when watching DVDs with WMP, streaming video and right after startup before I have even opened anything. Like you, I have gamed for hours on end with no freezes. It seems completely random. And when it freezes while watching a video I do get that noise you described as well.

 

I hope you're right. I'm almost on the verge of returning mine. I have an 8170 with the regular 320g HD that came with it and I've had issues the whole time. I installed the 3 files linked earlier and still had freezes. Just installed SP1 so I'm waiting to see if it freezes after that.

I would almost agree with it being a firefox/flash issue because that is when I had most of my freezes. However, I have gotten one freeze during gaming and a bunch with the computer just sitting there idle with nothing running. Worst so far was yesterday. I turned the computer on, came back 5 minutes later and it was frozen. Restarted, 15 min later it froze again. It froze a 3rd time a few minutes after I turned it back on after work and finally a 4th when I was using windows update to download SP1.

I've swapped out memory, installed all the updates and I still have problems. Not sure what to do.

 

Did you install the Intel Rapid Storage Technology drivers?

 

Could it be some problem with the idle clocks of the GPU? My sister had a crossfire 5770 desktop and whenever she goes to play some flash games on facebook it would cause her computer to freeze. I modified the idle clocks of her GPU driver to something a little bit higher and the freezes are gone.

 

Could be GPU based especially now that firefox and flash support hardware acceleration. I'll give that a go and stress test it when I have time. It would be nice if NVIDIA had better support for their flagship top of the line gpu

 

Since intel's GMA is now on the die with the processor I wonder when it is used if there is a dedicated, non-optimus gpu as well. Whatever the case, the GPU idle subject is very interesting considering I have never once had my laptop freeze while playing 3d games (where the clock would be nowhere close to idle.) Anyone else have any thoughts on the subject?

 

I cant remember, what does that do? And should I install it if I didn't

 

No, the ethernet worked fine out of the box. I used it for a week without issues.

Concerning the firefox/flash theory, I just had a freeze last night while browsing non-flash pages with chrome.

 

If I understand correctly, the Intel GPU isn't used at all in the NP81xx series.

 

This is correct. No way at all to use the IGP on the Sandy Bridge

 

It's a driver for the SATA controller. Default is Microsoft's which is known to cause issues in other machines. These drivers will help improve overall disk i/o performance, and maybe eliminate the freezing.

Go here and choose Windows 7 64-bit, then drivers. It should be the first one at the top. Version 10.1.0.1008.

http://downloadcenter.intel.com/Sea...=Intel®+Rapid+Storage+Technology+(Intel®+RST)

 

Interesting so when a freeze happens there is a noise generated
hmm could some test the dpc latency checker tool while using the laptop
with firefox and a flash web pages.
The theory here is the GPU might be clocking down from load to idle clocks causing the freeze.

 

Can you explain that statement a little more? I'm willing to run the tests but I want to understand what I'm looking for.

 

At least for me there is only a noise when it freezes while watching video. If it freezes while the laptop is not being used there is no sound. These are the 2 most likely times for it to freeze for me.

It has never frozen while playing games and I cant remember it freezing while I was actually giving it input (i.e. typing/using the mouse.) But if it sits there for a half hour to 2 hours without any input I can count on it freezing up.