Recent Xoticpc buying experience.

Just bought 5 laptop units with i7-2630qm/ 460m laptops on Amazon for the same prices then as now few days later Xoticpc NP8130 prices.

Experience:
O well, recently requested info from several sellers on NBR, one being xoticpc and the only one that bothered to reply. THX JP the info it was helpful with this result below.

Later tried to get info from xoticpc online chat and 20+ min. later still trying to figure out what is the best shipping option and what credit cards works / is the fastest to process as my delivery was date limited before friend go to the Caribbean for xmas week.

PS> I would have = dude this is tough we can do this or that for a similar price and do this to sweeten the deal = sale sale sale $$$$, that is just me.
Sold creme brule' to Parisians from France that flew 8000miles to some god forsaken town and they claimed mine was the best, they did this 8 times in 1 year. I can do this / sell that, then anyone can.

Suggestions:
I would have liked to have spoken to someone that had on their fingertips info about shipping and credit card / other payments. Do you know your product or do you first have to go find out, managers please provide your troops with the needed items before they go into war / sales with a client.

IE:
For your location we can ship best option in x days with this carrier, with credit card payment/ clearing this is the earliest we can deliver.
No we do not have west coast to you shipping options.
We accept these major cards ......

This would have taken maybe 3 mins back and forth + internet lag vs 20+ min. It was a bit frustrating, I have been in the hospitality industry and know stuff could happen and likely caught the person on a freaky day or something.

Problem is that 5 laptops I send to friends is Asus g53sw-xa1 and not Xoticpc NP8130 that I wanted it to be.
Payed 15Dec Thursday delivered Sat 17Dec so even with price / processing Xoticpc could not deliver within this time to me so was forced to Amazon it.

If there was a suggestions of no not possible but this is close or lets work something out = sale / $$$ for xoticpc.

Having "no this is not possible at that price" ticks me off, then my next response would be so what is ? , either lower specs / prices or higher say within $100/$200 each way lower / higher. This is where you loose customers in any industry. The customer is there he wants to buy from you, sell something to him/her bloody hell.

Being part of NBR and discounts is useless or only useless on these holidays.
I did get some discount and shipping upgrade for free on Amazon.

What Xotipc might try to work on is shipping info, credit card info processing, clearing ..... You can not tell me the 5 mins max since payment on Amazon + bundle discount and shipping better whatever can not be done in at least 1 day vs amazons 5 mins at Xoticpc.

I do understand that USA sales methods and concepts is not same as rest of planet earth, but when you have a idiot like me that wants to spend money on 1 laptop and ended up buying 5 laptops then something must be wrong and needs some adjustment at the retailers end.

You have the fish "buyer" just pull it out of the water and cook it even if you have to bend over backwards a bit.

Original 1x $800 limit ended up on 5x $899 + bought some extra parts and stuff like cooling fan/pad for each so ended up spending $1200 per laptop gift delivered, 5 units delivered.

O well hope this helps, no reply or anything needed just thought this could help some retailers on here.

PS> Why do I have to register first before I can see shipping cost ?????? this is primitive and not done on any website for the last 5 years.
Normal is price + shipping = total out of pocket = yes client buys from this easy convenient retailer or client damn register, no way = go to another website = no sale for that last website.

Again I do understand many outside problems including the holiday and weather that could influence client experience as well as anyone from the dog to grandma that needs to jump in and help products to reach clients, been there, I have sympathy.

Keep up the good work.

 

Ummmmm... what? I'm going to go out on a limb and just remind you that google translate isn't 100% accurate.

 

I think the OP has been drinking too much eggnog

 

Co-signed.

 

i cant stop laughing

 

my head hurts....

 

All I remember from reading that post five times is... CREME BRULEE!!!!!!

 

Hopefully I might be able to explain some of his concerns just a bit if anyone has any questions...

The reason we have customers register first to configure shipping costs is because registration lets you put in your address so we can configure it for you I'll definitely pass on the suggestion to have shipping costs estimated before checkout, but that's just the way we designed our website. Plus you can cancel your account if you don't like the shipping costs.

Also, on the credit card stuff, we're a bit smaller than Amazon, as you can imagine, so we don't have nearly the same man-power to verify cards as quickly as Amazon does, we still have to manually review all orders. Size is the main issue here.

Last but not least, about the $100-$200 off mention in there, we run our laptops very close to margin, so unfortunately we can't slash off that much from the price when buying in bulk. That would be cutting a little too deeply into our margins and wouldn't work as a business model.

If anyone has any questions feel free to PM me or anyone else from Xotic PC on the forums and we'll try to clear it up.

 

I think.... I understand. But how did he get from one laptop to 5? and if he was talking like this to the person in the online chat, no wonder it took him 20 minutes to get an answer, this is CONFUSING.

My suggestion to the OP, find a friend who speaks english natively, and have him/her translate. That would make what you're saying much clearer.

 

Clearly you should jack prices up sky-high for greater profits then when customers haggle with you, they can think they're getting a steal when you knock $50 off or offer a 75% discount on Clevo-specific flushable monitor cleaning cloths (you get a whole roll!).

 

Oh man why didn't we think of this sooner!

I'll forward that over to Justin ASAP

(Just kidding of course)

 

This isn't Dell!

 

Hmmm, I think I'm sensing some sarcasm.

After reading his post four times I think: 1. His first language is English *shudder*. 2. He thinks he's being helpful. 3. He doesn't understand how XoticPC and resellers like them operate.

 

Thanks for the enlightening remarks.

1 vs 5 is I have many friends so instead of searching for several gifts, why not just buy the same for 5 of them. If they don't like it they could give it to their children. NO 5 was not part of the chat.

Just think if you had a friend like me that instead of giving you some horrible xmas recycled sweater gift or you got a new $1200 laptop that was half decent you would say what, yes please or stuff it ?
$3 sweater, $50 cash or $1200 laptop ?? What sucks more ?

Thanks JP for trying, I am sure you would help make Xoticpc a great success.
Again I do understand the process, size and situation Xoticpc is and was in during this.
Maybe Xoticpc can claim this as $6k staff training expense form the IRS. Just kidding.

I will be thinking of all these comments while I build a new city for 5mil. people from scratch in a another progressive country with like minded people and employ 40000 persons not in the USA or Canada.
How I love to be the poor, illiterate foreign (English first language) idiot that does this.

To think I was going to give first priority jobs to USA and Canadian NBR members. Thank you for saving me from that.

 

Most people don't give their friends new laptops for christmas. Especially not five. It would be a pretty amazing gift though.

As for the second part... what about building a new city? is that even possible?

 

Wow...just wow.

Not at the OP, at all of the comedians who have opted to chime in with their pithy retorts about the sobriety and/or English speaking ability of the OP.

The only response in the thread that didn't appear to have come from an adolescent were from the one and only person to whom the original post was directed, Justin @ XOTICPC.

As some have so tactfully pointed out, English probably isn't OPs first language. For all any of us know, it might not have been his/her second or third language, either. I'm sure all of you know dozens of languages and speak them all fluently and are therefore in a better position than I to judge. I only know the one, and that's proven hard enough for me to use with any skill. Nevertheless, I was able to read the original post with minimal effort, and understood exactly what was being communicated.

Here, let me attempt to sum it up for you (and I assure you, I don't drink, so definitely not too much eggnog for me)

1) The OP wished to purchase a laptop as a going away gift for a friend.

2) The OP had a budget of about $800 and a time constraint on delivery.

3) The OP attempted to do business with XOTICPC, but for a variety of reasons was unable to reach a satisfactory agreement on price/features/delivery date.

4) The OP then found another seller and was able to reach satisfactory arrangements with them. So satisfactory, in fact, that the initial $800 budget blew up into a $6,000 shopping spree.

5) Since so many had such a hard time reading the OP, let me make sure no one in the remedial reading class missed that: The OP dropped $6,000 on laptops and accessories as going away gifts for some friends. The same OP who had previously attempted to purchase from XOTIC.

6) The OP took the time to come to this forum to communicate to the President of XOTIC about his experience. He began by thanking him for his time. He then explained his experience as a prospect and what he might have done differently had the roles been reversed in order to close the sale. He also explained some of the key sticking points that prevented him from closing the sale with XOTIC.

7) The OP also explained what he found elsewhere and contrasted them with the issues he had attempting to purchase from XOTIC. He explained that at some point in the process he found something about this other deal so compelling that his initial $800 budget became a $6,000 spree.

8) The gist of the OP's post seems to be that XOTICs inability to meet certain time constraints peculiar to the OPs needs was the main sticking point. Not that their pricing or product was lacking.

9) At no point in all of this explanation did the OP ever denigrate or malign XOTIC PC. In fact, he or she closes with "Keep up the good work". The deal is done, the ship has sailed and the money is in someone else's bank. There isn't any attempt here to haggle, the money is spent! And still the OP reiterates that his or her first choice in product is XOTIC!


And for attempting to provide whatever insight might be gained from this sizable missed sale for XOTIC, the OP is dismissed as a drunk or someones whose opinion is worthless because obviously English isn't his/her first language.

Well, as a business man myself, I can assure you the opinion of anyone who can decide to drop $6k for going away gifts on a whim is an opinion I value. And if Justin is any sort of a business man himself, I imagine he is contemplating whether or not there are any lessons to be learned from the OP. There may or may not be, there are always at least two sides to every story.

But the childishness in the rest of this thread is absurd.


Edit: Well, I doubted the OP would be back, but while typing my long winded rant I see he came back and can give as well as he gets, so good for him. He makes some excellent points in his reply. The whole "I was going to employ a bunch of Americans and Canadians but now I'm not" is a little over the top, but considering the childish responses he's gotten, I guess he's entitle to sling a little back.

 

Rick,

I'm still not sure about #4. Since when does a budget of $800 become $6000? Does that not seem a little odd?

Other than that, thanks for the translation, I was fairly sure about what he said, but you've cleared most of it up ( except the city thing?).

 

Rick - Thanks for translating his first post. If it helps, I don't think we were trying to mock him as much as understand exactly what he was trying to communicate.

So... can you help on his second post? Especially the part about building a city for five million people from scratch in another progressive country filled with like minded people and employ 40,000 people not from the USA or Canada? That was kind of one of those... what is this i don't even... moments

 

Hey I bought one laptop for $1500 at XOTICPC, just got it today and so far so good just wanted to chime in!

Keep up the good work!

P.S. I want some Creme Brule.

 

Well Done Xraw - literally got the same laptop, 17" version... I liked me some dual exhaust fans.. creme brule is tasty.. but I could go for some flan... it's just a lazy creme brule turned upside down.

 

Thanks a lot guys. Here I was all excited about getting the first crack at a job in this guy's new utopian city that he's building from scratch and you all had to ruin it. Now I'll never be able to move out of my Mom's basement.

 

As to the $800 budget becoming $6,000, I have no problem believing that. I've seen such things occur on many occasions. Generally people with a lot of disposable income tend to be pretty financially conservative (outside of Hollywood) but when they find something they are truly excited about they can suddenly decide to lay down a large chunk of change.

No, sadly I don't think I can help much with the magic city. Certainly there are parts of the world (i.e. China) where very large cities are being built from scratch for no one in particular. Generally, they are Keynesian money-sinks by governments to create employment/demand where otherwise there would (and should) be none. Perhaps he is involved in one of those. There is no better position to be in than on the receiving end when government bureaucrats decide to waste a bunch of confiscated wealth and the sky is the limit.

After I hit post last night and saw

I just rolled my eyes and thought "Well, I try to choose my battles wisely...and sometimes I miss."

Happy Holidays to everyone!

 

oh god i lold