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    Reformatted PC - Can't get fingerprint to work

    Discussion in 'Sager and Clevo' started by eriannmx, Aug 29, 2014.

  1. eriannmx

    eriannmx Notebook Consultant

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    As title says, I reformatted my Sager 9170 and I can't make my fingerprint scanner work. One year ago I managed to fix it, but after 10 hours tweaking, this time I'm at a lost. On top of everything Authentec has stopped to support anything outside Apple....

    I have tried the drivers on the Sager webpage, and almost any other driver I could Google to no avail. I'm currently running Windows 8.1

    Can anyone provide a hand?

    Thanks!
     
    eriannmx, Aug 29, 2014
    #1
  2. MrDJ

    MrDJ Notebook Nobel Laureate

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    MrDJ, Aug 29, 2014
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  3. eriannmx

    eriannmx Notebook Consultant

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    I had already tried all that to no avail :(
     
    eriannmx, Aug 29, 2014
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  4. kevindd992002

    kevindd992002 Notebook Virtuoso

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    Does Sager/Clevo know about this?
     
    kevindd992002, Sep 1, 2014
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  5. MrDJ

    MrDJ Notebook Nobel Laureate

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    yes.
    but strange if they are still using the same reader software on new models.
     
    MrDJ, Sep 1, 2014
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  6. kevindd992002

    kevindd992002 Notebook Virtuoso

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    Do they still have Authentec-branded fingerprint readers with their newer models?
     
    kevindd992002, Sep 1, 2014
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  7. MrDJ

    MrDJ Notebook Nobel Laureate

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    no idea. only new owners can answer that one. thats why i said "strange if they are".
     
    MrDJ, Sep 1, 2014
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  8. kevindd992002

    kevindd992002 Notebook Virtuoso

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    Oh ok. I hope this be solved soon as I want to start using my fingerprint reader again. I mean, it is recognized by Windows 8.1 just fine and it can definitely be used to log on to Windows but the software won't install.
     
    kevindd992002, Sep 1, 2014
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  9. MrDJ

    MrDJ Notebook Nobel Laureate

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    ive only ever used mine to lor into windows.
    never used it for various chosen website etc.

    might be worth checking with your suppliers tech support to see what they can suggest.
     
    MrDJ, Sep 1, 2014
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  10. kevindd992002

    kevindd992002 Notebook Virtuoso

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    I just messaged Larry.
     
    kevindd992002, Sep 1, 2014
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  11. eriannmx

    eriannmx Notebook Consultant

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    I can't use mine to even log into windows. It either never recognizes a good print while registering, starts registering without a finger even there, or simply wont work at all, depending on the driver / software ....
     
    eriannmx, Sep 1, 2014
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  12. eriannmx

    eriannmx Notebook Consultant

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    Kevin, which driver version are you using to log into windows 8.1? Is it authentec?
     
    eriannmx, Sep 1, 2014
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  13. MrDJ

    MrDJ Notebook Nobel Laureate

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    this might sound strange but mine didnt recognize my finger for a while. licking finger worked.
     
    MrDJ, Sep 1, 2014
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  14. kevindd992002

    kevindd992002 Notebook Virtuoso

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    That's weird. Well, I've tried it with both 1.6.1.341 (Authentec from Windows Update) and 1.6.2.035 (Authentec from DriverMaxx but is WHQL-signed) and both worked to log on to Windows.
     
    kevindd992002, Sep 1, 2014
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  15. Ethrem

    Ethrem Notebook Prophet

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    My 9377 has an Egis Technology reader.

    Sent from my HTC One_M8 using Tapatalk
     
    Ethrem, Sep 1, 2014
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