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    Requesting BSOD analysis (please)

    Discussion in 'Sager and Clevo' started by Toastedsnow, Jun 3, 2017.

  1. Toastedsnow

    Toastedsnow Notebook Enthusiast

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    So I'll just admit it, I haven't the faintest idear on how to do this...so if you, the reader, wouldn't mind? Here are the minidump files, my system specs are in the signature below the post.

    https://www.dropbox.com/sh/lvzg23yihlw9p2u/AAAmqSnBIOlvElOS8sF5Xmtna?dl=0

    The laptop itself is still fairly new, barely a month old, so I can't imagine it's a wear and tear thing. The only recent (to my knowledge) install was an NVIDIA update. I did that manually to avoid the whole GeForce Experience business.
    That said, the crash references SynTp.sys - to my knowledge, that's the Synaptic touchpad. Which I permanently disabled.

    Cheers in advance
     
    Toastedsnow, Jun 3, 2017
    #1
  2. bruno.uy

    bruno.uy Notebook Enthusiast

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    You can try WhoCrashed on your dump.
     
    bruno.uy, Jun 3, 2017
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  3. Carrot Top

    Carrot Top Notebook Evangelist

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    Have you tried this?
     
    Carrot Top, Jun 4, 2017
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  4. exercutor5

    exercutor5 Notebook Enthusiast

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    Try installing official Synaptics drivers from their website. That stopped all the BSoDs for me on my P650SG.
     
    exercutor5, Jun 5, 2017
    #4
  5. whitedragon551

    whitedragon551 Notebook Enthusiast

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    Go into device manager, find the touch pad (should be under mouse devices) right click and remove it. Choose to delete drivers when you remove it and reboot. The only way I could get mine to stop crashing was to let Windows 10 find and download the driver itself.
     
    whitedragon551, Jun 6, 2017
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  6. Adobo9

    Adobo9 Notebook Consultant

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    Do what @Carrot Top did, I had the exact same issue.

    This has fixed everything.

    Here's the link again for reference.

    http://forum.notebookreview.com/threads/synaptics-causes-bsod-on-p650se.770938/page-16#post-10235938

    Also be careful and read the instructions properly, ONLY delete what it tell you to do. From my knowledge, it's a problem with hotkeys and CCC and why it isn't fixed is beyond me.

    Anyways, after doing this your keyboard and trackpad will be the same, with no more BSOD! :)
     
    Adobo9, Jun 6, 2017
    #6