"Reseller" vs. "Builder" Warranty?

Hey guys, just wondering about some of the consequences if something goes wrong if I get a P150EM. From my understanding there are two types of businesses selling these, the resellers where Sager makes them and then they get shipped off and then modified (like Xotic), and the builders like Malibal (hence the no Sager branding). What happens in the event of a warranty issue with each type (who does it get sent back to)? I've heard some offer support to your home, is that true?

 

when you say offer support to your home, do you mean like a house call? i honestly have no idea about that, but if you heard/read about it on one of the resellers' sites it must be. of course you'd have to live in the same locale for this to even be possible.

as for the warranty, the manufacturer is required to provide a minimum one-year guarantee that covers defects in parts or assembly. even malibal's machines are warranted to them by clevo, which provides everybody in the chain but the original manufacturer with a remedy should the warranty be breached. this type of warranty is accurately referred to as a limited warranty. accidental damage and sometimes even non-accidental-but-not-quite-defective damage is NOT covered under a limited warranty (like heat damage caused by running a machine under load on a shag carpet, for example).

if something covered by your warranty requires the machine to be sent back, it's sent back to your guarantor. all of the resellers' websites specifically state whether they or somebody else has guaranteed the warranty. and of course all the resellers offer longer-termed or more expansive standard warranties. i'm not sure if any of them offer warranties that cover accidental damage, but my gut would say not. ( edit: my gut was wrong. happens all the time. stupid gut. must start looking things up and ignoring my gut. stupid, stupid gut. mythologic offers accidental, ya dumb gut. thanks Baenwort! thank Baenwort for bailing you out, you dumb gut you.)

 

That's not entirely true. For most of the resellers (that sell Sager branded machines), you deal with the reseller for support, but the machine goes back to Sager for repairs. For builders, you typically mail the machine back to whomever you purchased from. For example, Mythlogic and MALIBAL do their repairs in house (neither uses Sager branded machines- Mythlogic gets their shells from a range of sources and I believe MALIBAL sources the parts from Eurocom rather than Sager). Builders do repairs in house and don't usually ship machines elsewhere, whereas resellers just act as an intermediary between you and Sager.

 

i agree that this point needed clarification--thank you. and yes, companies like malibal and mythologic don't deal with sager branded machines. but they do deal in clevo shells, as do other OEMs like eurocom. therefore clevo (as the ODM) is the "apex manufacturer" in these cases and will ultimately be called upon to correct/replace non-component defects, regardless of whom the end consumer's recourse lies with.

 

this is also inaccurate. my apologies. malibal, as an OEM, doesn't have any affiliation (i.e. privity, to call on the legal term of art) with sager, but rather with clevo as the ODM.

 

Actually, quite a few resellers/builders offer accidental damage warranties, but they're expensive and most only cover the screen.

 

I can't speak to any of the rest of your points but I would like to address this one. I did a great deal of research when I was looking to purchase on this topic as I need a accidental warranty due to health issues that affect the reliability of my grip and the only Clevo reseller/builder that does offer an accidental damage warranty is Mythlogic.

 

keep tryin' buddy... i'm sensing a pattern here. you like me, dontcha?

 

Huh? Well, we're both fairly active users, it makes sense that we'd bump into each other a lot.

 

You'd think someone so active would learn to use the edit button...

Multiple Resellers offer accidental LCD coverage, but only Mythlogic offers the option for complete Accodental coverage. Epsilon nailed the rest of the warranty info though.

 

What E. Blar said... Huh?

He's pretty active and it's just a coincidence he posted here. I doubt he's following you around in the forums. That's just weird.

 

huh? well, i'm fairly new here...

wait, wut? warez?!

eh, i don't know if i'd say "nailed." if you're able to make sense of this, read some weekeepeedeea.

you're just weird and he mad.



[note: i used the edit button at least five times to edit this reply.]