Rude Malibal Customer Sevice, Help on Xoticpc

So i emailed Malibal asking if i could use the promotion code for the ram on 12gigs instead of 8gigs at 1600, and i could pay the difference. I was planning on ordering two laptops from them. The customer support rudely responded asking me why in the world i would ask a question like that, that i must be retarded to ask such a question.... Well apologies i heard such great raves about the resellers or builders that it would not be such an issue... A simple no sorry would have sufficed...or maybe im just being sensitive and im on my man period...lol..... ANYWAYs

So to hell with Malibal. On to either PowerNotebook or XoticPC.

I was planning on ordering a Lotus p151HM1 With the i7-2630QM and 12gigs of ram. I want the GeForce® GTX 560M 1.5GB GDDR5 Thats why i did not first initially go with the NP5165. Is there any computer that would fit the price range of just short of 1000$

I see people post the P151HM1 and also call it NP8150 but on the otherwebsites the cost difference is about 250$ or so if i remember right?

 

Are you the person who just wrote us two harassing (expletive filled) emails? We answered your question and then simply asked, "What is the point of specifying the Free Upgrades if you can use the discounts on any upgrade?" Is that not a fair question? Yes it is.

 

unless they actually called you 'retarded' I'm inclined to believe you are overreacting bro.

 

Of course we didn't say that, we said exactly what I wrote in my first post.

 

Thats not exactly what your email said. And i didn't know me calling you rude in an email was harassment... Sorry i worked in customer service for a while and freak out easy when my expectations are not met.

Well anyways... I'm buying a SagerNP8130... from XoticPC. I get my 12gigs of ram there And my student discount you never responded about i emailed asking hours ago :/

 

Hmmm trusting a guy who just registered on this forum to troll and rage impolitely or to trust a reseller who has great reputation on this forum for a while now... I am going with the latter.

I remember seeing lots of your kind on the HP Sub-Forums and it is hard for us to take any of you seriously...

 

Just sharing my experience.... I was all about Malibal for the last 2 days, i had that laptop in my cart waiting to buy it, just waiting till midnight make sure no crazy deals happen at midnight ya know? I liked there clean website.... looked more professional less gamer

 

Sorry guys can't help but laugh at this. Best we let the thread die, but yeah I work helpdesk for my day job... the customer is NOT always right Malibal has some good rep here, can't see that changing anytime soon.

 

The key is it would make your frustation taken more seriously if you went though the process more seriously. There are two Malibal reps on this forum everyday so they know what their customer base are. In a sense it is hard for someone to rage type their complaint to be taken seriously here if you know what I mean. Actually, customers really know the big resellers for Sager on NBR since almost all of them got representatives on this site daily lol... So you know what you are getting better than the bigger OEM's.

 

I talked with Malibal numerous times when deciding on a laptop and I can't imagine them saying that. I won't lie, i did get 1 or 2 responses that seemed a little short, but nothing even remotely close to what the OP is suggesting. In 99% of our dealings they were always friendly. Not responding to an email doesn't sound like them either. I have sent them emails well past normal business hours on a few occasions and always got a response almost instantly.

 

why on the earth would someone put 12gigs ram (which is 3 sodimms) on a dual-channel motherboard?

 

Because it's still dual-channel, just asynchronous. Makes no difference in performance anyways.

 

Malibal is awesome, I just ordered my laptop! jst chill man

 

so tru... I am a happy buyer of a lotus and their service and response is great.

 

well i have been asked if i have OCD by malibal. it wasnt very nice

 

would've answered yes specially if I'm spending $2000+ on a machine that I'll be dealing with almost everyday for the next 2-3 years

 

^^^so true. We all have to have at least a little bit of OCD to buy these laptops and then hang around here talking about laptops all day. My wife jokes with me about loving my laptop more than her. If she only knew.....

 

This troll is a hungry troll... please do not feed.

 

I ordered from Malibal and they have been really cool so far. Also, the people at XoticPC are really cool as well from when I talked with them. I think this dude is just being dramatic.

 

Trolls are the bane of support forums...just saying.

 

LMAO at OP. Yeah, we get that at my work (not computer related). Fortunately we have our phone conversations all recorded, so when the odd customer complains that they were told wrong info, cussed at, etc. we ask them for their phone number, track the call and listen to it. It is mind boggling how many manic callers restructure the actual conversation. All I can say, I agree with the earlier poster... the customer is not always right. I don't discount any complaint up front, but I will check it out and call a spade a spade when it happens. Based on my following the Sager/Clevo threads over the last year or more, OP is either an enraged maniac or from a competitor. No credibility.

 

why are we still feeding the troll? close this please.

 

Unless this thread is closed, people will still reply. Wait, I just did.

 

But they are mildly amusing... Sometimes...

Well crafted and thought out trolling is just epic.

This is not one of those cases.