Sager 2090 = POO POO

I ordered a sager 2090 for Christmas for my son.
I asked awhile back about the dead pixel policy and thought I could get away without having to spend the extra $150.00. Well guess what just like I thought it comes in today with a dead pixel lower right area.
And to finish it off the light bleed threw on the edges is horrible. It goes 1/4 of the screen from the bottom with bleed threw all around the edges.
I don't see what is great about this laptop looks and feels like 3rd world junk.

 

Have you reported your complaints to your reseller?

 

Well, dead pixels happens in all types and brands of notebooks. There's no model of notebook that never had any dead-pixel issues.
As for the bleeding light around the edges, you may have a faulty screen. Like Paladin said, contact your reseller about this issue.

 

Aside from your dead pixel issue I would disagree with you. I feel that it is very nice and sturdy! Much better than any dell I have owned. Definetly do what Don said and "Contact your RESELLER 1st" and i'll add a bit, try contacting your reseller before spamming I hate threads...
just my 2 cents oh and by the way, Good Luck

 

I will take your advice.
Do you think it is safe to contact them after Christmas or should I do it right away?

 

One other thing when I went to type on it I got a pop from the left side of the keyboard. It didn't do it again after that so I am assuming the keyboard maybe wasn't set good.
I really don't expect dead pixels on a brand new computer but that must just be me I guess.
I even went with the better screen option in hopes to avoid this.

 

I would suggest doing it right away so the repair can be set up and provide you a little piece of mind that it is taken care of. (You can always send it in after Christmas if you prefer)

 

I know with my Sager 2090 there is some bleeding like you talk about when the computer boots up and it is an all black screen. With this it depends at the angle I look at the screen too. But when windows is up and running or I am playing WoW it looks and acts awsome. A little warm in the lower left area but not too bad. I would contact the company you purchased it from and see if they can help you out. But I have had my Sager 2090 for 3 months now and LOVE it. It gets used almost every day.

 

lol, nice title.

 

You may have to eat the shipping it back to them costs but Sager does have a 30 day money back guarantee. I would contact them explain your problem and not lose out on it. Cheaper in the long run for your own happiness.

 

I would contact them now. The might even be able to cross ship a replacement. If not it will still be cheaper now because of the 30 day window.

 

Sager doesn't usually cross-ship replacement systems, especially if you didn't purchase the dead-pixel policy, but I'm sure they and your reseller would be happy to work with you.

Dead pixels are a sad chance of life with any LCD. When you think about the fact that even a 1280x800 screen (the lowest resolution available for the IFL90) has over one million individual pixels, and the 1680x1050 screen (the highest resolution available) has 1,764,000, the chances of one of those turning up dead are pretty high. That in mind, the LCD manufacturers do a really good job of quality control to let as few slip through as they do.

I will agree with the others that the light leakage sounds a little extreme.

With any issue that leads to your dissatisfaction with a notebook, though, don't wait. Call your reseller as soon as possible so that repairs, replacement, or return can be completed as quickly as possible.

 

Kind of makes the dead-pixel policy a moot point though. If they offer a 30-day money back guarantee. Taking the chance that the unit will not have a dead pixel vs the shipping it back cost seems to be a no-brainer.

 

To clarify two issues:

1. Since we are almost always talking about "stuck" or "permanently lit" red, green or blue sub pixels (a dead pixel is when all 3 sub-pixels are burned out and they show up as black) the math would be 3,072,000 sub-pixels (RGB) on a 1280x800 screen or 5,292,000 sub-pixels on a 1680x1050 screen. So, to have 1-3 stuck pixels out of several million isn't really so bad. If only perfect screens were acceptable the price of laptops would have to go way up. Not only would you be throwing screens away (you can't know whether there are any dead or stuck ones until you build the system and test it) there would also be a good deal of labor involved to only ship perfect screens.

2. If you take advantage of the 30 day return policy you actually pay for 3 legs of shipping (original, to return it, and to ship the 2nd one), and you lose the time it takes to ship it back, have another one built and shipped to you. So, if you are one who will insist on a perfect screen, and you want it within a reasonable time without the hassle of having to send it back and get another one (which of course has no guarantee that it will be perfect) then the guarantee is a smart choice for you. However when you consider how tiny 1-3 sub-pixels are in a field of several million (if you were to put a number sign or tic-tac-toe on your screen, none can be in the center square when you get it or it will be replaced under warranty), and you are willing to accept it if you happen to get a screen that isn't perfect, using either the guarantee or the return policy won't be worth it.

 

I purchased from Sager and asked about the dead pixel policy before placing the order. They made it pretty clear that there was a 30 day guarantee. The dead pixel warranty is 30 days. They were pretty much telling me that it wasn't necessary to buy the added coverage.

 

Well put Donald!

 

where did you buy it from?

 

Sorry, I disagree about such view on dead pixels. It is only liked by resellers and manufacturers, but not by us users.

Defective LCDs should not be sold.
Improving manufacturing technology would work as a solution.
Convincing end users for years that having a few stuck pixels out of several million is "good" just seems improper altogether.

(I don't attack paladin44, of course, it's the whole industry's approach that gets me)

 

I don't disagree with Paladin44 or Alekhh.

However, I submit that as a consumer, if I spent 3-4000 + for a laptop, I really don't see why its irrational to expect a perfect screen. Who wants to spend that much money and have dead pixels?

I agree with paladins point from a sellers point of view or even a reasonably understanding consumer but I can see why this idea will not go over will with people.

They want it simple,

Heres the specs I want, heres my 3000.00 now give me my brand new / faulty free system . The can quickely turn into a if there is a dead pixel and its understandable considering that is what people are paying for initially. (Not perfect screens persay, just the idea that the machine is new and faulty free).

I personally could care less unless the stupid pixel(S) are in the center which is not acceptable to manufactureres / sellers anyways so I got no worries. I agree, with Paladin, the price will just have to go up to achieve this because they would have to implement what Alekkh suggested with improved manufacturing technology not to mention a higher level of quality control..Stuff aint cheap!

 

Let's see, how much your screen could really "go up in $".

During the last 3 years I've personally used or closely observed ~15-20 laptop screens from HP, IBM, Sager, Apple and Dell, specifically looking for dead pixels. I myself currently have three, by IBM, HP and Sager. None of the notebooks came with a pixel policy, LCDs were average consumers LCDs.

Out of those 15, only 1 of the screens had a dead pixel. Bright red in the middle in a friend's HP notebook.

Assuming that 1 in 15 LCDs sold has problem pixels, the price of you notebook might increase ... 1/15x300 = $30 (I am trying hard here to come up with as big a figure as I can ; ), add $3 for a stricter LCD QC inspection = $33. This is not accounting for refurbishing potential of the screen, which could bring some $100 back, making the figure $22, or even smaller.


Many would love to add $33 on top of $2000 to warrant 100% issue free LCD.

Where the talk about "insane price increase" comes from, which figures it is based on?

 

It is really hard to disagree with Alek, as a customer, I feel the same way, and I am personally luck that on my 1920x1200 screen I have NO dead pixel. But, also, from a reasonable point of view, Donald`s statement is plausibile, I mean, it is possible for pixel to go dead or unnoticed,even during testing or after shipping. But ,as long as it`s not in the middle, I guess that (with bigger screen means bigger chances of getting a dot) we can live with it, or choose to return it in that 30day policy,spending 150 bucks on just testing a unit for less than a month.

 

I 100% agree.

If it was a budget laptop, I would understand.

But when you pay for top of the line, that means certain expectations need to be met, that's what the hefty price tag is for right?