Sager 2090 from Xotic No Boot

Sent my son off to college with a SAGER 2090 from XoticPC. Couple of days ago it wouldn't boot up. I'm the tech in the family, but he's over 300 miles away. He's got calls into Xotic ( he thought he should call Sager and has tech appointment with them tomorrow over phone but I told him they may not help him as Xotic was the reseller) I told him to contact Justin but in the meantime, any ideas? He says the hard drives spin up and fan too, but no boot. I'd have him try and go into bios but he'd have no clue and I'm sure he changed nothing there to cause a problem. Any one else have this problem? Any ideas?

I told him to disconnect AC and remove battery and reinsert and that did nothing. Could it be locked in a sleep mode? He said he's tried all the function keys in case he somehow switched it into an alternate crt mode but none of that helped.

 

Justin is on this blog find him and PM him he will help nyou that is about all I know. That is really sad thing to happen.

 

Does he get the 'post' screen in the BIOS?

If you get that far, then the post messages should give a clue (like invalid boot media or something).

If you're not getting that far then a few hardware related failures are possible, including corrupted BIOS.

 

Remove battery and unplug, press the power button and hold for 10 seconds.

Insert power cord. Press power. Boot?

If yes, reinsert battery. If no, wait for Justin

 

Xotic refers us to Sager as it is a warranty issue. Xotic stayed in the process and was helpful but it is very disappointing that our 2090 is dead. Sager just did what both of us suggested, AC unplugged, remove battery, reinsert and try again. When that doesn't work they send an RMA and it's on it's way back.

Really bad luck, I'd say. My son's without a PC for college dorm, homework and e-mails back to home. I'm sure turnaround will be well over a week as shipping is about 3 days each way.

I wonder how many others die in the first month? I'm sure no real stats on how Sager compares to other brands. But stats don't matter if you get the % that fails!

 

thats too bad abour your son's laptop. I dont think I've heard of any other sager laptops being dead within the first month of purchase, so I would assume the percentage is pretty, but there always has to be at least one bad apple in the bushel right?


hopefully you have better luck with the replacement.



Poseign




P.S. the "bad apple" joke was in no way referenced to macs

 

I would try reseating the RAM before I sent it back, could've worked loose.

 

If the laptop was at home with me I would have tried that and a few other things. But my son would not be comfortable with that unless Sager walked him through it and they never even suggested it.

In my opinion, tech support is pretty lame across the board. When I had a Dell years ago they were of little help. When I built a couple of my own rigs 3-4 years ago and only had myself to rely on I learned a lot. Crashes were up to me to fix. But online forums walked me through it all. The result is stable PC's for the last 3 years.

I wish laptops were the same. But barebones is no where near the experience of building your own desktop. But if I need another laptop I may try it!

 

That's modern electronics for you. 9 times out of 10, things will work nicely. Unfortunately it sounds like your son was the majority on this one.

Does your son have access to campus computers that he can do his work on for the time being? Honestly, if Justin's teeling you a week turnaround (3 to, 3 back), then that's really good for Sager.

 

I'm guessing at the Minimum turnaround time as being 7-10 days, Sager will control that, not Xotic.

Yes, they have computer labs on campus, and his room ate has a PC, but not the same as having your own.

Can't bring it to classes and you have to go out of room and wait for a free time. I'll post how long it takes.

 

My son's Sager has to be sent back also. First of all, the tech support was totally useless. After one week of leaving messages at tech support and never getting a straight answer, I finally had to shell out $80.00 to find out that the 64 bit operating system was the culprit for the software not being able to run. 32 bit was the answer. After that problem was fixed, my son was so relieved that he was able to have a working laptop to use in school. But the good time didn't last long. Two days later, the screen started flashing and it got progressively worse. He had to borrow his friend's computer in order to do his homework. He then sent the laptop back to Sager for repair. It was sent out 9/19/07 and I was told he'd get it back fixed on 9/31/07. We are keeping our fingers crossed.

I found that the 15 day refund policy is deceiving and unfair. I was told that as soon as the computer was sent out to the buyer, the clock begins to tick. In other words, if you paid for overnight delivery, you would have 14 days to test out the laptop. if you opted for longer but less expensive shipping method like I did , you'd lose 5-6 days of the 15 days. If you had downloaded any Microsoft software, the refund is void.

I am just hoping that a working laptop will go back to my son and I don't have to resort to getting another laptop for him. What a lesson!

 

yeh, i just got mine as well(today), and im having the same problem ><

i dont want to send it back yet since it costed me $200 to bring it here >=[ im sure sending it back will cost the same >.>

 

I don't understand...it took $200 to bring ithere?

Anyway Sager confirmed they received my son's PC, hoping to get it back late next week. If it's OK after that then it's just random bad luck. If there are still issues then I'll be very disappointed

 

September doesn't have 31 days . I think you're SOL.

 

:laugh:

 

I'm having the exact same problem! I just got my laptop less than a week ago. Screen started getting garbled, and it got worse, to the point where I can't even load up windows before it crashes. Now it just boots up to a blank screen!

I waited a month for a defective laptop, Plus I live in Canada, so warranty doesn't cover shipping!

 

I received my laptop on Friday from xotic (after playing phone tag with UPS for 3 hours), and it worked fine. The day
after, I noticed one weird crash where the screen would get garbled.
Afterwards, this became more frequent, up until yesterday where I couldn't
even do anything for more than 5 minutes.

The screen gets distorted like this picture here:
http://www.playtool.com/pages/artifacts/screen0032fh.jpg

This happens at any moment, I'm not even playing games, and I checked my
GPU temperature, it's only 60-65 degrees C.

Sometimes it would happen before Windows even loads, at the BIOS screen
(so it's not a driver problem). There are times when the display won't
even come on after powering up.

I tried removing a stick of RAM, and then the other, and seeing if it was
bad RAM, but it appears not to be. I suspect that it's a faulty video
card.

THIS SUCKS! And it appears I'm not alone.