Sager 5720 touchpad problem

okay. Maybe someone on the forums have had an experience like this, or at least know how to resolve the matter

I got my 5720 a month ago, and last night the touchpad decided to take a ****. First, it started to just not work right, and then it shocks me, and now, when attempting to use it, there are 'dead spots' on it were my finger will not make the mouse pointer move. Ive tried uninstalling, re-installing drivers, Iver tried system restore, and it makes me think that its not software related (which is what i WAS hoping for). When i shut the touchpad off using the Fn+F1 command and turn it back on, or when I turn my pc off and then back on, the 'dead spots' on the touchpad move, they dont ever seems to be in the same place. That makes me think it could be software related, but I have no experience with repairing touchpads or even how they work really. (kinda sad considering im gonna be a technician)

Any help or suggestions on this issue would be appreciated. Chaz, this one may be right up ur alley.

By the way, Ive already emailed tech support about it and am awaiting a reply.

~Poseign

 

Very interesting, you're most likely going to have to send that in to get serviced. The touchpad shocking you and having dead spots is definitely not normal, nor have I heard of that before.

How often do you use the touchpad?

I never use my touchpad, so I don't have any problems like that. Is yours by Elantech?

 

eww, didnt wanna hear that, yah its elantech. and i use it whenever im at school so yah its somewhat often

 

And to think i was going to send this pc back to Sager and wait 5 weeks for them to tell me it WASNT a hardware problem

I figured out my problem It turns out that the touchpad just had too much current in it or something. I got a tip to take the battery out of my laptop and NOT hook it up to an ac adapter, and then just hold the power button in for 1 minute. This proceeds to drain the remaining current out of the computer. doing this fixed my touchpad COMPLETELY. Before i knew about this, I had no idea whatsoever how a touchpad even worked. But if you really think about it, touchpads use the electrical current in your fingers to figure out where u want your pointer to go. If that current is unbalaced, i guess it can cause it to do something like what my 5720 did to me. In some cases, its caused peoples computers not to even recognise that there's a touchpad there. No touchpad in device manager, no drivers, nothin. Removing all ac and dc power and holding the power buttion in for a minute fixed that right up.

A note to anyone with any type of touchpad problems: If you suspect the hardware is to blame for your problem, TRY THIS FIRST! It will save you a good 2-3 weeks of computerless boringness. Im REALLY thankfull for having internet at my fingertiips, because had I sent my 5720 out for service when all i needed to do was hold a button for a few minutes, i wouldnt have been very happy

 

Wow, never expected anything like that to be the fix! Thanks for posting the solution, I'll be sure to refer anyone with a problem with their touchpad to this fix.

Chaz

 

It's interesting you should say that because quite some time ago I had a major slowdown with my old Compaq, which was just a couple of months old at the time. Programs I use every day slowed to a crawl. I called Compaq and the tech guy told me to take all the leads out of the laptop, remove the battery and hold down the power button for a minute or two. He told me that residual current builds up inside laptops and that it can affect the bios (?) and even slow down the CPU. I thought it was the dumbest thing I ever heard. But I tried it anyway and lo and behold it worked and everything was back up to full speed. He told me to do it every 2 or 3 weeks, which I always did, and it restored performance every time.

The two laptops I've had since didn't seem to suffer from the problem. But rest assured if I ever experience such a slowdown in the future it'll be the first thing I try.

 

Kingpup; your problem sounds more like a motherboard or power board issue. I'm not an electrician, but that sounds like a capacitor problem.
I find it very disconcerting that compaq tech support told you this was a "normal" thing and to do it every few weeks.

 

Well for the record, after it happened I brought it up on a few forums and had a few tech guys tell me this was common.

 

wierd.... doesn't say much for compaq electronics though...

 

Or Clevo electronics, judging by the subject of this thread....

 

WOW what a strange thing to happen. I will keep this in mind if my T/P goes nuts. Thanks poseign

 

yah, i havent had the problem since this happend. when my finger decided to shock my touch pad it must have just messed up the electrical current going through it. this method cleared it right up.