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    Sager 9773-S random freeze to restart

    Discussion in 'Sager and Clevo' started by faishana, Sep 7, 2015.

  1. Meaker@Sager

    Meaker@Sager Company Representative

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    The heatsink uses paste for the core and pads to contact the Vram and voltage regulators as this is more efficient.
     
    Meaker@Sager, Oct 26, 2015
    #51
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  2. Prostar Computer

    Prostar Computer Company Representative

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    Your mileage may vary, but better compound is highly regarded. IC Diamond is one of the best ones you can go with that's also non-conductive.
     
    Prostar Computer, Oct 26, 2015
    #52
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  3. faishana

    faishana Notebook Guru

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    So I would need both compound and pads?

    I am not sure what to expect when they plan to send a GPU.

    Yes, Alex said they can provide IC Diamond, but would I need thermal pads as well? If so, what kind?
     
    Last edited: Oct 26, 2015
    faishana, Oct 26, 2015
    #53
  4. TomJGX

    TomJGX I HATE BGA!

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    He should also provide those on the new GPU in the correct arrangement... @Alex@XOTICPC ...
     
    TomJGX, Oct 27, 2015
    #54
  5. faishana

    faishana Notebook Guru

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    Well I got a shipping quote for if I were to send the laptop (if it weighs 3.9kg). It would cost me 6,800 JPY (Around 55 USD I think with conversions). I don't know if that weight is with a battery put into the laptop, but if I could send the laptop without the AC or battery I think it would be much easier for me to send it to them. It would be shipped by EMS (Express Mailing Service). Comes with tracking and would be delivered in 2 days I think.

    However, what baffled me was when they quoted the shipping for a GPU, it would cost 89 USD to send to me... I don't understand why shipping that would be more costly then just shipping my laptop back to them when the laptop would be much heavier!

    I think I would want to ship it, but I really hope they don't overcharge me shipping on the return. I plan to spend only 55 USD around for shipping to them! I expect around the same price I would hope?

    I will trust Sager to do the repairs, but I want them to thoroughly test it so I don't have this problem (or any problems actually...). I would rather not have to pay shipping again to have it sent back for repairs!
     

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    Last edited: Oct 28, 2015
    faishana, Oct 28, 2015
    #55
  6. Meaker@Sager

    Meaker@Sager Company Representative

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    Is your shipping insured? Most companies ensure parts are fully covered.
     
    Meaker@Sager, Oct 28, 2015
    #56
  7. faishana

    faishana Notebook Guru

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    As far as I know, EMS has insurance up to 20,000 Yen or around 180 USD. I would have to add it. I don't think there was any fees though since the employee didn't calculate any additional price.
     
    faishana, Oct 28, 2015
    #57
  8. Meaker@Sager

    Meaker@Sager Company Representative

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    There will always be a fee for fully insuring the value of an item unless you are getting a high end service with it included.
     
    Meaker@Sager, Oct 28, 2015
    #58
  9. Support.3@XOTIC PC

    Support.3@XOTIC PC Company Representative

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    Yes the thermal pads would be on there. On the quote we gave you to ship the GPU the insurance was included on that.

    Double check and make sure EMS had it insured at that quote, on fedex and UPS insurance can be almost half of the quote :(
     
    Support.3@XOTIC PC, Oct 28, 2015
    #59
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