Sager/Clevo Resellers need to support their LOYAL customers

Folks, as I am sure most of you are in the same boat I was one of the first to receive a P150em with a 7970m from Malibal and by the time i fully understood all the problems that were taking place it was too late to return the laptop and exchange for a 680m....

Sucks to be us, however it is the risk we take in adopting new technology. It's a hard pill to swallow but I have accepted this and moved on.

However what I will not accept is the fact that Sager/Clevo resellers are still selling a product that they have fully acknowledged is defective. I get it that this is an issue that AMD needs to fix, however resellers can aid their customers in getting this resolved by refusing to sell this faulty product until AMD resolves the issue.

So what does everyone else think, do you agree with me and feel resellers need to support us by not selling the 7970m until all issues are resolved???

 

The 7970m still beats the gtx 675m by a lot even with the enduro problems still going on. If the 7970m is removed, then the power gap between the gtx 675m and the gtx 680m would be too great.

 

Caveat emptor. The 7970 is an option, and some consumers will skip a purchase if it's not offered. All of the resellers would have to eliminate it as an option - and even then, they may be contractually bound by Sager to offer all of the options.

 

You know Nick, other than a couple posts to throw my name in the hat of affected customers, I hadn't planned to continue posting to this issue because, as you say it is the risk we take in adopting new technology. And each time we do we really hope it will work great out of the box. Most of us here should know better....if everything worked great there would be no service packs, updates, patches, and "known limitations" It's human nature I guess.

But I decided to add to your post because it is my feeling that you are asking an honest question that you feel strongly about. I don't know how old you are but I've been in business for a LOT of years and way back when "loyalty" and "doing the right thing" was part of how business was conducted. I don't care what the sales and marketing people say, it all comes down to the shareholders and the balance sheet. Our problems do not mean anything unless it starts hurting the bottom line.

You and I know damn well that we will swear AMD will never get another dime from us till several years from now out new laptops are old and running 2nd generation parts and we decided to buy a new machine and AMD just happens to be making a new part that promises to blow the benchmarks over the top. Guess what we will have forgotten?

I feel for you man. I really dislike AMD, I'm not to pleased with this laptop getting to me with crippled hardware, and I really feel bad for the customer hitting the purchase button today thinking everything is going to be great when that shiny new 7970m arrives next week.

But it is what it is. Just print out your post and leave it next to your credit card so you won't forget a couple years from now when you decide to come back. Life's to short to think loyalty and fairness is alive and well in business.....because it's no longer the case.

As you wrote in your post....."Time to move on" and I think you are right. I will say that I am grateful for all those still trying to get AMD to fix their issue and I will be very happy and grateful when you accomplish this for all our benefit. It's just that I need to move on because I don't like to be angry and frustrated every day.

Thank you for a great post and I hope no one is offended by my personal thoughts in replying back to the OP

 

I also thought this before, but now that I own the 7970m I must say that even my old 5870m performe better. Thecard i in most cases unusable. With games like bf3 multi, sleeping dogs, f1 2011 and many others, enthusias gamers, which the laptop is intended for i gues, will find it usefull. Yes it may have better performence on ultra where you hit from 25-45 fps and 675m hits only 15-25, but when you lower settings to medium you will get stable 60's. I would rather get stable fps on , which is a must on fast paced shotters, on lets say medium settings, than unstable 20-100 on whatever settings...Sleeping dogs is unplayeble as you get 15 fps when driving on open streets on whatever settings.

But yeah good post. I also think that ressellers should atleast inform theyre potencial customers about the issue, and thus,maybe it will build even more pressure on AMD to do something, at least stand up like a man and tell the public how are they doing with that fix.
After my experience with this card I also dont think that I will go with amd next time...

 

Thanks for the great reply! I agree with everything you said, however I would add a few points:

I myself have been in business for a few years in the Telecom industry, and I also have no fantasies about loyalty & fairness in the business world.

It is up to us as the consumer to influence businesses shady behavior such as this.

I will NEVER buy another AMD product line again. I know many have said this, but I will be sticking by this decision.

I do not look at this as a simple product defect.

1) The manufacturer in this case has not made any public acknowledgement of the issue one way or another.

2) The unofficial remarks seen floating around this forum seam to point the finger at Clevo.... Let's be clear, this issue effects ALL machines the 7970m is used in. Alienware has the benefit of completing disabling this feature the only differentiating factor.


At this point, lets face it the chances are very unlikely their will be any software fix for this issue!

So what's next for 7970m owners now at this point, as I see it we will have a few options:

1) Purchase a 680m and upgrade, eating the $700+ cost than trying to sell the used 7970m.

2) Completely some sort of hardware mod to completely disable the Enduro feature.

3) Selling your laptop on ebay and getting a new laptop all together.

4) Suck it up and accept the issue and enjoy your 25 fps.

Anyways, to end my rant I agree it's time to move on one way or another. Time to for all of us to make our choices and move on... and never forget!

 

The resellers should at least warn their new customers about these Enduro issues.

 

The price is 350€ with MYSN. You should demand better terms from your reseller, or ask for a complete refund. They are the ones who sold you a defective product.

 

Their silence and lack of recourse in this matter will be met by the silence from my wallet in the future. As Nick11 wrote, I will never forget.

 

Well, I planned on getting a Sager Notebook w/the 7970M (because of it's definitively better performance at a far cheaper price but I probably won't now). Despite AMD's apparent attempt at trying to completely eviscerate this issue by either choosing to ignore it or trying to put cover of the people that are speaking out about it.

They really dropped the ball on this one. I'll be looking forward to getting a Sager (which is the laptop model I still want), however, the extra $200-$400 seems worth it for the 680M or 675M.

 

I have not yet decided what route I will be taking if AMD is not able to issue a fix, and I would feel bad taking my frustrations out on LPC-Digital as they are just the middle man. However, Sager/Clevo have already made it pretty clear that they don't give a rat about the problems the 7970 users are facing, so in all likelihood there will be some form of legal action taken up against one of these companies (probably AMD) which I will definitely be throwing my support behind.

Also, to those individuals arguing that this is just a consequence of buying new technology, it's not quite that simple...............If it were the case that this card was just slightly under performing from what was advertised then you would have the correct argument. However as it stand now this matter falls under the realm of defective hardware as it works flawlessly in some cases and woefully inadequately in others due to either faulty programming of design defect (both are prime examples or what recalls are based upon)

 

I agree but nothing much to do but move on, fool me once shame on you .... fool me twice shame on me!

The Mobile Graphics market is only going to get larger over the next few years, within a decade I don't see people gaming on Desktops period.

I really think this stunt has damaged their reputation in a very key market over the coming years, and have succeeded in validating Nvida's price point. Hell itd even pay more than 300 ......

 

I sold my 7970M to a very happy HM series owner lol.

 

Any HM owner would be greatly benefited to get one of these at a good price.

 

I've been wondering if contacting the Better Business Bureau, or legal action should be the next step. Seems like the resellers could care less, and we haven't heard any news from Sager or AMD.

 

Too bad most EM wont.. such logic

AMD showing their power...........

 

And some resellers are trolling their customers with outrageous 680m switching costs.