Sager Customer Service opinions

Last week I bought a NP8760-S1 from Sager. This weekend I read some things about their Customer Service. Could other persons that have dealt with Sager directly give me some idea on how they have been treated by Sager when problems have needed support.

My idea is that if they have poor CS that I could take them up on the 30 day money back guarantee. Then take that money and go through a middle man company like xtoic or falcon.

I could be just thinking to much about my new lappy, and have no need to worry.

 

Most will say buy from a reseller rather than Sager mainly because of the language barrier and slightly lower pricing.

I bought my first Sager from PowerNotebooks and returned it to Sager in 30 days and had no problem getting a refund in a timely fashion. My second Sager, which I currently own, I needed suppot with and PowerNotebooks directed me to Sager.

So all in all, going with Sager directly doesn't seem to be too big of an issue because you'll just be redirected to them if you need hardware support.

EDIT: Just want to clarify, Sager hasn't had bad support for me, it's just a language barrier and the hassle of purchasing replacement parts over e-mail or fax.

 

Usually lower end Sager systems come with Sager Support while all higher end systems (8760,8690,8120,7280, etc.) come with 24/7 Support + a 3 Year Labor Warranty from Xotic PC and PowerNotebooks.

 

Wanted to ask does XoticPC Ships and warranty their Notebooks to Singapore?I'm planning to get X7200 or might just wait it out.

 

We ship Worldwide, however the Warranty is in the U.S. on Sager Notebooks. (This means the notebook would have to be sent into the U.S. for any Warranty Repairs)

 

I think there's a local dealer in Singapore (Yeah.. I'm from SG). You might want to do a price comparison (include shipping and GST/duties into your equation) and whether you can afford the shipping charges to the States should you need some sort of repair.

I'd probably order my X7200 from Xotic at the end of the month though.

 

I have had direct dealings with Sager on two occasions, both involving motherboard replacements. They do not spend much time with handholding or communicating, but upon hearing the problem, immediately sent an RMA and fixed the problem. In each instance, the total turnaround time was 9-10 days and the laptop (NP8760) was returned in first rate condition, with no data losses or new complaints, not always the case with warranty returns. I purchased through a reseller (GenTech), and Ken Lee arranged the first conversation with Sager (Ty, the support guru); the second time, I initiated the contact with Sager by email describing the problem and requesting a RMA, and immediately got one by return email. There was no telephone communication at all. Moreover, in each instance, there was at least some basis for argument about warranty coverage, but it was never an issue. For actual support, I recommend Sager without reservation, but if you need conversation and sympathy along with your repairs or replacements, a reseller will better meet your needs. Resellers (or at least GenTech) are great for opening doors and laying the groundwork with Sager, but I would not hesitate to deal direct.

 

Thanks everyone for the opinions on their support. I think I have made a good choice.
So far everyday I get some email from Sager telling me how things are going with my (np8760-S1). It seems they will have it tested by wed and will ship on Thursday. Early next week I should have my hands on my new baby. I am not one needed much conversation about problems I have with my puters so this should work fine. Thanks again.