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    Sager NP-8130: microphone not working

    Discussion in 'Sager and Clevo' started by dave1812, Nov 28, 2019.

  1. dave1812

    dave1812 Notebook Deity

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    I recently installed Win 10, yet the mic still doesn't work. It hasn't worked on Win 7 for a long time, so I figured when I upgraded to 10, at least the mic would start working again. I don't know if it is a hardware problem or s/w. The driver is currently NVIDIA High Definition Audio
     
    dave1812, Nov 28, 2019
    #1
  2. Meaker@Sager

    Meaker@Sager Company Representative

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    That's your hdmi audio driver. What input devices are shown?
     
    Meaker@Sager, Nov 28, 2019
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  3. dave1812

    dave1812 Notebook Deity

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    Microphone (HD audio device)
    Line In (HD audio device)
    Microphone (HD Audio Device).

    when I test the mic, it fails to hear anything.
     
    dave1812, Nov 28, 2019
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  4. dave1812

    dave1812 Notebook Deity

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    now I see that in Skype, no camera is detected. prolly is the same issue as the lack of mic? I've no idea what driver I need.
     
    dave1812, Nov 28, 2019
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  5. Meaker@Sager

    Meaker@Sager Company Representative

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    Windows 10 native drivers should run it. Is the camera enabled with the keyboard shortcut? Mic should be separate and could have an issue.
     
    Meaker@Sager, Nov 29, 2019
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  6. dave1812

    dave1812 Notebook Deity

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    I just tried Fn-F10. didn't do a thing. skype still reports no camera.
     
    dave1812, Nov 29, 2019
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  7. Meaker@Sager

    Meaker@Sager Company Representative

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    Might be worth cechlimg out the module in the display assembly then and the motherboard connector too.
     
    Meaker@Sager, Nov 29, 2019
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  8. dave1812

    dave1812 Notebook Deity

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    i think win 10 installed the wrong driver. I used to have realtek drivers but am having a hard time finding the correct one online to install. any help?
     
    dave1812, Dec 5, 2019
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  9. dave1812

    dave1812 Notebook Deity

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    Windows 10 Camera app works with the Bison webcam installed in the Sager. But no sound when I do a test recording. So now I know the camera itself works.
     
    dave1812, Dec 5, 2019
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  10. dave1812

    dave1812 Notebook Deity

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    what is the max memory I can install in the np8130? I used to have a guide to upgrading the laptop but cant find it and can't find anything at Sager but the User Guide which doesn't mention upgrading hardware items.
     
    dave1812, Dec 5, 2019
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  11. Meaker@Sager

    Meaker@Sager Company Representative

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    8gb in each slot.
     
    Meaker@Sager, Dec 6, 2019
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  12. dave1812

    dave1812 Notebook Deity

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    i think i saw a spec sheet that says it has 4 slots (2 ea, 2 banks) so i can order 32gb, right? or not? The Crucial website states that the np8130 takes a max of just 16 gb.
     
    Last edited: Dec 6, 2019
    dave1812, Dec 6, 2019
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  13. Meaker@Sager

    Meaker@Sager Company Representative

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    Check the manual for the slots or cpu-z. That's what it launched with as 8gb modules were not around (it was a long time ago).
     
    Meaker@Sager, Dec 6, 2019
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  14. dave1812

    dave1812 Notebook Deity

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    found this on page 35 of the concise user manual:

    Memory expandable up to 16GB
    Compatible with 2GB or 4GB Modules

    I don't know if that means the the slots won't accept 8GB modules, or not.
     
    dave1812, Dec 6, 2019
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  15. dave1812

    dave1812 Notebook Deity

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    Back to my original problem. Why does win 10 have nvidia audio drivers installed instead of realtek? I downloaded a cab file with realtek drivers, extracted the cab files, but can't figure out how to install the realtek driver. I can't do an "update drivers" method because the drivers are currently nvidia. I haven't deleted the 4 nvidia drivers, because I currently see no way for device manager to get to the realtek installer, in the list of files extracted from the cab file.
     
    dave1812, Dec 6, 2019
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  16. Chastity

    Chastity Company Representative

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    Chastity, Dec 6, 2019
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    dave1812 likes this.
  17. Meaker@Sager

    Meaker@Sager Company Representative

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    Yep, that's the official spec. 8GB modules did not really exist at launch but 8GB modules work.
     
    Meaker@Sager, Dec 7, 2019
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  18. dave1812

    dave1812 Notebook Deity

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    I'll see if I can return modules if they don't work, as I don't want to bother with just going from 8 to 16. But going to 32 would be a nice upgrade.
     
    dave1812, Dec 8, 2019
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  19. Meaker@Sager

    Meaker@Sager Company Representative

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    Really it depends how much you need/use. I have 16GB and it's plenty for me. Maybe just get 2x8GB now.
     
    Meaker@Sager, Dec 8, 2019
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  20. dave1812

    dave1812 Notebook Deity

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    I plugged in an external mic to the 1/8" jack. That took care of the problem and I guess that means there is a wiring issue inside the Sager. I won't pursue it further.
     
    dave1812, Jan 1, 2020
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  21. Meaker@Sager

    Meaker@Sager Company Representative

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    At some point you could pull the bezel and track thr module/cable for it.
     
    Meaker@Sager, Jan 1, 2020
    #21