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    Sager NP7352 (Clevo W350ST) backlit keyboard colors not working

    Discussion in 'Sager and Clevo' started by ErikForeman, Jun 5, 2014.

  1. ErikForeman

    ErikForeman Notebook Enthusiast

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    Hello, thanks for your help in advance


    Sager NP7352;
    My backlit keyboard works, but many of the colors are either wrong (Yellow = Red/ White = Purple) or some don't work at all (The color turns off completely)

    The sections of my keyboard can be changed successfully, but like I said, many of the colors are just off or wrong. Any idea why this would be?
     
    ErikForeman, Jun 5, 2014
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  2. Prostar Computer

    Prostar Computer Company Representative

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    Which version of Windows are you running and do you know the version of the BIOS and EC firmware you're running?
     
    Prostar Computer, Jun 5, 2014
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  3. ErikForeman

    ErikForeman Notebook Enthusiast

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    I'm unsure which BIOS I'm running.. what is EC Firmware? I'm not an idiot at hardware, just never had to deal with "EC" tbh.

    I'm on Windows 8.1 currently. It was like this when I originally received it from XoticPC but they told me this along with dead/stuck pixels on the monitor were not covered in replacement terms regardless of being like that on arrival. IDK, they suggested I take it apart and try plugging the keyboard back in. Is this difficult and would that even help?
     
    ErikForeman, Jun 5, 2014
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  4. poipo

    poipo Notebook Enthusiast

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    Why don´t you try to update Hotkey software??? I had to install a new version on w8.1 so that it worked well.
    Cheers
     
    poipo, Jun 6, 2014
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  5. ErikForeman

    ErikForeman Notebook Enthusiast

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    I've tried that and just updated to the newest Hotkey software meant for 8.1. Still the same tbh

    the yellow color is actually red, white is purple... green doesn't work at all. Alot of the colors are just doubles of eachother or just don't work at all.

    Noone has ever had this problem?
     
    ErikForeman, Jun 7, 2014
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  6. Prostar Computer

    Prostar Computer Company Representative

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    You can find out which version of each you're running by tapping - or holding - F2 as the computer is booting. This will bring you into the BIOS setup. The first page shows your BIOS version and EC Firmware version (EC = embedded controller).

    I believe the EC firmware is responsible (in part) for the keyboard backlight behavior.

    Checking the cable might help, just make certain that you're checking the right cable. The smaller, usually brown cable to the left is the one that powers the LEDs. :)

    You might have to have the keyboard replaced if the LEDs themselves are the problem.
     
    Prostar Computer, Jun 9, 2014
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  7. ErikForeman

    ErikForeman Notebook Enthusiast

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    Okay, thanks! I'm going to check the EC firmware version!

    I'll reply back with that info, I appreciate your help very much. I wish the site I bought it from was this helpful.
     
    ErikForeman, Jun 10, 2014
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  8. ErikForeman

    ErikForeman Notebook Enthusiast

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    My EC Revision says "1.00.06"
    BIOS "1.00.09RLS1"
     
    ErikForeman, Jun 10, 2014
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  9. ErikForeman

    ErikForeman Notebook Enthusiast

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    BUMP, thanks!
     
    ErikForeman, Jun 11, 2014
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  10. Meaker@Sager

    Meaker@Sager Company Representative

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    Have you checked it against the bios thread or the clevo website?
     
    Meaker@Sager, Jun 11, 2014
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  11. ErikForeman

    ErikForeman Notebook Enthusiast

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    I'm looking for it, but I cannot find where to compare the two? Thanks
     
    ErikForeman, Jun 11, 2014
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  12. Prostar Computer

    Prostar Computer Company Representative

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    The latest versions should be:

    BIOS: 1.03.02
    EC: 1.03.02

    Had to dig a little to find out. :) You might want to double check with Sager - or whoever your reseller is - on whether they can provide that update. If it's not that, it's the keyboard itself.
     
    Prostar Computer, Jun 11, 2014
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  13. ErikForeman

    ErikForeman Notebook Enthusiast

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    How much would a replacement keyboard be? Any idea?
     
    ErikForeman, Jun 11, 2014
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  14. Prostar Computer

    Prostar Computer Company Representative

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    It varies by seller and model. They are usually starting right around $50 for a non backlit keyboard, while the backlit ones range up to closer to $100.
     
    Prostar Computer, Jun 12, 2014
    #14