Sager NP8156/Clevo P650HP6-G Audio Jacks Issue

Hi everyone, I just received this laptop yesterday and I ran into a couple problems after setting it up by installing Windows 10 and all the drivers.

My biggest problem is with the audio jacks. I wanted to us in the e my headset that has a line for audio and a line for the mic. So then I plug the audio line into the 2-in-1 Audio Jack (Headphone / S/PDIF Optical output) and Realtek will detect it and it will play audio. Now when I plug in the mic-line next into the Mic Jack, Realtek will detect the mic but it will instantly disconnect the audio-line from detection even though it's still plugged in, almost like it shorted/tripped out. I try unplugging and replugging the audio line and Realtek still fails to detect it. This happens vice versa where mic line is in first, then audio line goes in and fails right away.

If I restart the computer, this problem still remains. Only when I shut down the computer, and turn it on again will the headphone port work again. But when I put in the mic line while the headphone line is inserted, the headphone line will be disconnected.

I also have 5.1 speakers set up with 3 audio lines (Rear, Center/sub, Front). When I plug in the Rear and Center/sub lines to their respective ports, they work as they should with the sound tests. However, the port for the Front line (2-in-1 Audio Jack) will always turn off as it did with the microphone situation.

The other lesser problem is that the Intel VGA driver wasn't able to be installed saying that "Device was not found or please enable it before installing its driver!!".

I have now clean reset my computer and reinstalled the OS and all the drivers, and both problems remain. Basically, the headphone jack will not work simultaneously with any other jack.

Can this be a hardware issue? I have a strong feeling that my 2-in-1 Audio Jack is faulty... I would really appreciate any help with this matter.

EDIT: Sager factory tech needed it to be RMA'd to figure out what the issue is.

 

For your audio did you make sure the audio output wasn't switched when you plugged in the mic?

I just bought a Clevo (via Prostar) P650HP6-G and I'm having the same issues with the Intel graphics driver. I'm literally running the Intel graphics installer provided with my laptop and it just won't run saying "This computer does not meet the minimum requirement for installing this software." A quick google for Intel HD Graphics 630 drivers shows users on other forums cant find drivers either. Intel website doesn't show it either with multiple people looking. Let me know if you end up finding a solution. I'm trying to get into the bio to see if there's even an option to turn off dGPU so we can run the Intel to install drivers.

But...I can't seem to get into the BIOS either by pushing any of the F keys. I have the Prostar version. Read the Clevo manual for my laptop model which says F2 to get into the BIOS and F7 to change boot order. Neither key works! Tried spamming it and slow pushing, other keyboard buttons like Del, home, end, C, X, Z.

 

Yeah I am sure that the audio output is to the speakers as it says in Playback Devices. The weird thing is when plugging something into the other jacks, whatever is plugged into the problem audio jack will instantly disconnect and wont be able to register anything plugged into or out of it until full shut down of the computer.

I still do not have a solution for the Intel VGA driver, but I'm fine with using only the dGPU.

As for entering BIOS, I held down F2 during startup and was able to access it. I got my Sager via LPC-digital.

 

Have you tried finding the audio chipset (probably realtek of somesort) and downloading their drivers while at the same time uninstalling the sound blaster stuff?

I took out my logitech G330 headset, which has separate mic/audio cables with a USB adapter. I took off the usb adapter and plugged in the audio cable to the Headphone / S/PDIF Optical output which worked. But as soon as i plugged in the mic, it disabled the audio out despite selecting "mic in" when the audio driver pops up. Even removing the mic still leaves the audio port disabled like you said! So my laptop is exhibiting the same problem! BUT what did work was plugging in the mic and then plugging in the headset into the line out (instead of the 2in1 audio port). In that case both worked mic and audio out worked. The only issue is that if you are using expensive cans (headsets) with high impedance then that solution won't work. But I can confirm the line out works with my Logitech G330 and Klipsch X10 while mic is plugged in. Since both our laptops are affected I'm afraid this might be a software issue.

As for the BIOS, I also tried holding down F2 even before pushing the power button and it won't work. Mine's a Prostar and not Sager so maybe the BIOS key is different so I will email them and see.

 

Ah, yes! I have tried that and the line out does work with the mic port. I'm glad that I'm not alone with this issue... but this is unfortunate for both of us. I have 5.1 external speakers that utilize all 3 jacks and should be able to work with the Realtek driver but the problematic audio port is preventing that. I also tried it with and without Sound Blaster, both yielding the same results. I really hope that this is a easy-to-fix problem. I'm working with Larry from LPC-digital to get it resolved, I'll keep this thread on tab for if we come to any conclusions.

When I got into BIOS, I turned on the computer and waited until the Sager logo popped up and then quickly held down F2 afterwards. Hope you get it to work!

 

My Prostar only says "Style Note" before the Windows 10 pin wheel loads. I tried holding F2 and F7, Del as soon as I saw the Style Note logo but if i do that the screen just stays blank forever until i let it go and it pops right into the windows login screen. I'll also keep you updated if i find a solution to the audio issues.

EDIT: Another user told me to use this method in booting to UFEI bios. I learned that you can launch to UFEI via windows. After doing that, go to ADVANCE tab, then scroll down where it lets you select DESCRETE or MSHYBRID. Select MSHYBRID option. As soon as i booted to windows with that option, the Intel Graphics Display driver icon popped up and automatically did everything. My laptop came with Intel Drivers 21.20.16.4541 and i downloaded 21.20.16.4542 drivers but when I tried to update it gave the error "This system does not meet the minimum requirements for installing this software." still. Either way its working now.

Also, running on the Intel graphics drivers for the first time actually makes windows automatically install two different audio drivers. Don't click cancel when two dialog pops up simultaneously for newly added hardware, its not an error. The official Intel readme for their graphics drivers mentions two audio drivers, not sure what they do. Either way, I tested to see if I could use the mic port + 2in1 port and it still did not work despite the new audio drivers.

EDIT2: Prostar tech support replied back that they do not use a custom BIOS and use the one directly from Clevo without modifications. They said I had to restart within windows and then push F2 and it worked. The method using the link above also works.

EDIT3: Looking at the old P650RP6 manual since the P650HP6 manual is not out yet. It refers to the Model A (15 inch) and Model B (17 inch) as well as Design I (GTX 1070) and Design II (GTX 1060). I was able to find the audio chip for the Model A (aka 15.6 inch version) and Design II (aka 1060 GTX). Which is the ANSP™ 3D Sound Technology on Headphone Output for Design II Series. Whereas the laptops with the 1070 GTX has the ESS™ SABRE HiFi DAC 3D for High Resolution Headphone Audio.

 

I have the same problem about audio jacks. Did you find any solution ? I tried many different ways but did not solve the problem. Can you please help me ?

 

Unfortunately, I was not able to figure out any solution and Sager needed the laptop to be sent in to figure out what's wrong. I was still within the 30 day period for a full refund and opted for that, since it seems that this is a problem that spans across this specific model of laptops :/

 

It seems like it is a software problem and I have not figured out a solution either.

 

Have you tried uninstalling all Realtek audio software and using the basic Microsoft driver? That way, you could at least determine if the issue is indeed hardware or software related.

 

Heya cracken. I'm not sure whether you've reached anyone here yet or not, but to answer briefly: F2 is indeed the key to enter the BIOS. With Windows 10, you need to "Restart" the computer if you have Fast Startup enabled within the OS, otherwise you won't be able to enter the BIOS from using "Shut Down."

Check to see whether the F2 keys works within Windows, also.

 

Thanks, I ended up emailing Prostar Tech Support and they replied quickly with the solution.

 

That sounds like a jack detection issue. I suggest uninstalling the supplied ones completely (uninstall software, then right-click the device in device manager and select "uninstall driver" as well) and trying the default windows drivers.

I'm running the default windows one perfectly fine. Hadphone/SPDIF + Mic jacks to my headset and it correctly switches back to onboard speakers if I unplug the headphone side.

You can only install Intel drivers when in MSHYBRID (ie switchable) mode. In Discrete mode the Intel GPU is completely disabled and not even visible in device manager.

On a related note, you don't need to install the Intel drivers separately. The MS supplied ones work fine.

 

I was having issues with the Realtek drivers, not with jack detection but with the volume doing wonky things when waking the system from sleep. Problem was every time I tried to uninstall the drivers, Windows Update would reinstall the package it downloaded. I had to block this process by telling Windows to not install drivers that matched the audio chipset's hardware ID, then disable Windows Update from pulling the driver. It was rather hair-pulling, but I managed to figure out how to do this. Instructions are here.

I ended up buying a FiiO E10K USB DAC/amp combo, which is something I was going to do anyway. It works great for media and gaming and is plug and play.

 

I deleted all realtek sound drivers from my laptop and tried to install Intel sound drivers but it didn't work. Only compatible driver is realtek.