The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Sager NP8268 dGPU light always on even after uninstalling windows

    Discussion in 'Sager and Clevo' started by Morgotth, Aug 7, 2014.

  1. Morgotth

    Morgotth Notebook Evangelist

    Reputations:
    21
    Messages:
    381
    Likes Received:
    7
    Trophy Points:
    31
    After installing windows, and all of the latest drivers, and testing a variety of games, I ended up restarting the computer, and suddenly the light that indicates that the nvidia gpu is active suddenly flips on, and it is stuck on all the time, but it says the intel gpu is in use and in the device manager the nvidia gpu has an exclamation mark and says code 43.

    i7 4810MQ

    8g RAM

    Nvidia 880m GTX

    Is there a way to fix this? I even uninstalled windows and the gpu light remains on in the bios and with no OS installed. Please advise.
     
    Morgotth, Aug 7, 2014
    #1
  2. Prostar Computer

    Prostar Computer Company Representative

    Reputations:
    1,257
    Messages:
    7,426
    Likes Received:
    1,016
    Trophy Points:
    331
    Hmm, that's strange behavior. Is there any change after reloading Windows + the driver? If you feel comfortable with it, you can physically remove the card and reseat it if that doesn't work. It's probably not the connection, but it's worth a try. Otherwise you should contact your seller for advice and/or RMA if it boils down to it.
     
    Prostar Computer, Aug 7, 2014
    #2
  3. Meaker@Sager

    Meaker@Sager Company Representative

    Reputations:
    9,436
    Messages:
    58,194
    Likes Received:
    17,909
    Trophy Points:
    931
    It could be coincidence you were unlucky and the GPU had an issue.
     
    Meaker@Sager, Aug 8, 2014
    #3
  4. Morgotth

    Morgotth Notebook Evangelist

    Reputations:
    21
    Messages:
    381
    Likes Received:
    7
    Trophy Points:
    31
    I ended up having to send it to Sager. They sent it back to me and it arrived today. I am currently reinstalling windows and the drivers and will report back with whether the problem is solved or not!

    Update:

    The Code 43 error is now gone from the Nvidia card after installing all of the drivers. I will come back with another update after I run some games and such to test it, but so far so good!
     
    Morgotth, Aug 15, 2014
    #4
  5. Support.3@XOTIC PC

    Support.3@XOTIC PC Company Representative

    Reputations:
    1,268
    Messages:
    7,186
    Likes Received:
    1,002
    Trophy Points:
    331
    That was a quick turn around considering your original post was from the 7th.
     
    Support.3@XOTIC PC, Aug 15, 2014
    #5
  6. Morgotth

    Morgotth Notebook Evangelist

    Reputations:
    21
    Messages:
    381
    Likes Received:
    7
    Trophy Points:
    31
    Yes, it was very fast. I called Sager support on Thursday the 7th, they guided me through reinstalling windows, and the drivers. When that didnt work they told me I had to send it to them, and emailed me instructions along with a UPS tag. I mailed it Friday, and it was recieved on Monday, and then on Wednesday it was shipped back to me, and I recieved it today. Still installing things at the moment though, but things are looking good still!
     
    Morgotth, Aug 15, 2014
    #6
  7. Meaker@Sager

    Meaker@Sager Company Representative

    Reputations:
    9,436
    Messages:
    58,194
    Likes Received:
    17,909
    Trophy Points:
    931
    Obviously good timings for how busy they were. Glad it was sorted quickly :)
     
    Meaker@Sager, Aug 15, 2014
    #7
  8. Morgotth

    Morgotth Notebook Evangelist

    Reputations:
    21
    Messages:
    381
    Likes Received:
    7
    Trophy Points:
    31
    Update 2:

    I ran Diablo 3, and WoW, both ran very smoothly, no hiccups, the gpu is properly switching to the nvidia one now. Everything is looking great! I was happy about how fast they dealt with the issue, and how fast I got the laptop back. I am glad everything seems great so far. I will keep you posted.
     
    Morgotth, Aug 15, 2014
    #8