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    Sager NP8651 driver won't install

    Discussion in 'Sager and Clevo' started by Xercaium, Jun 12, 2015.

  1. Xercaium

    Xercaium Notebook Guru

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    The insyde airplane mode hid driver for my Sager NP8651 won't install. It always give this error saying "Driver is not intended for this platform" and my platform is Windows 8.1 Pro.
     
  2. Prostar Computer

    Prostar Computer Company Representative

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    Which version and where are you getting the driver from?
     
  3. Support.3@XOTIC PC

    Support.3@XOTIC PC Company Representative

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    Have you checked for updated drivers from your reseller, or just using the ones on the disc provided.
     
  4. Xercaium

    Xercaium Notebook Guru

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    I have driver version 1.3.0.0 and I have used the driver that came on the DVD that came with the laptop. I have also tried the one I downloaded from Sagernotebook.com, it was also version 1.3.0.0 the latest.

    Edit: I kind of did a workaround by installing it as "HID compliant wireless radio controls", I hope it won't cause problems later on, and I did reinstall windows to make sure that it wasn't windows.
     
  5. Xercaium

    Xercaium Notebook Guru

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    Well, I have insyde airplane mode hid driver installed as HID compliant wireless radio controls, but it seems I can't use the Fn+F11 function key to turn on/off airplane mode. Yet I can control it though windows wireless settings. I had a hard time uninstalling the driver to try reinstalling it again, but after manually removing it, I think I should leave it be. Not sure why it won't install. Is it designed only to work with Windows 8.1 and not it's Pro version? I haven't tried Clevo airplane driver, the site always give me a connection timeout error (starting to thing comcast is blocking my access to FTP sites). Sager gets their driver from Clevo, right? I've tried drivers from the DVD, Sager site and EUROCOM M5 Pro driver.

    Another thing that's bothering me is that windows battery meter only tells me the percentage of power left, but not the time remaining. I know it's minor and as a lot others has already said it's not very accurate. I'm using BatteryBar as a replacement, but I feel that using a 3rd party software to do this is rather strange to me, since every laptop that I used had this feature. Is this normal for the NP8651 to only show the battery percentage or is this got something to do with Windows 8.1 Pro?

    Another thing, do I need Intel Rapid Storage Technology and Intel Rapid Start driver for anything? I have a Samsung M.2 SSD and was thinking of uninstalling Intel Rapid Storage Technology, the Intel Rapid Start wouldn't install saying my platform isn't supported or I don't meet the requirements, I ignored it since I have it enable in the bios.
     
  6. Meaker@Sager

    Meaker@Sager Company Representative

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    Yes sager don't put in the part that reads life due to the innacuracy of it. Did you try installing the driver using administration privileges?
     
  7. Xercaium

    Xercaium Notebook Guru

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    Yes I have ran the installer using administration privileges, yet I think I maybe did explained it clearly. The installer runs and some what place the driver, but won't install. It shows up as an "unknown device" in Device Manager. So I tried installing it using Device Manager and get the "Driver is not intended for this platform" error. Today I just tried to install it by right clicking the .inf file and clicking install, I got a BSOD when I did.
     
  8. E.D.U.

    E.D.U. Notebook Deity

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    Do you by any chance happen to have the Clevo Hotkey app installed? If not load it on there. This might be different for Win 8.1 but when I fresh installed Win 7 on my system, I didn't need to bother with the Aiplane driver because the Clevo hotkey handled it automatically (Fn+F11 and all with HUD). Otherwise maybe you can try the drivers provided by XMG. Your system is also called the XMG P505 and they have the airplane Win 8.1 driver HERE. Go XMG>XMG_P505>Dirvers>Win8.1>08_AirplaneMode.zip. Might be the same version but maybe it'll might run without issue. You can also update your Hotkey app while you're at it, if you do have it already installed.
     
  9. Xercaium

    Xercaium Notebook Guru

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    Clevo HotKey is installed and Fn+F11 doesn't work. I've also tried XMG P505 airplane driver too, but I'll try and see if I can find an updated version of HotKey.
     
  10. E.D.U.

    E.D.U. Notebook Deity

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    Bummer. Try the Hotkey linked by this post. It was the latest one I was able to find and use @ version 3.19.32 Hopefully it's compatible with Win 8.1. Uninstall your prior Hotkey first. If it's incompatible just download the XMG one, it is the prior version @ 3.09.21.
     
  11. Xercaium

    Xercaium Notebook Guru

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    I received a airplane driver from Larry LPC-Digital and this one give me the BSOD at first and the laptop crashed again, but the 2nd time it really installed and is now correctly being recognized by windows!

    Thank you Larry and everyone for your help. Thank you E.D.U., for the Hotkey driver.
     
    E.D.U. and Bullrun like this.