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    Sager NP8954 Keyboard backlit issue

    Discussion in 'Sager and Clevo' started by ziggy_z, Jul 29, 2018.

  1. ziggy_z

    ziggy_z Newbie

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    So, I got my my laptop 2 days ago and today all of a sudden, the keyboard backlit had stopped working. It's not a hardware issue since it works fine when starting after shutdown by lighting my previous color choices but after I sign in, the color shifts to solid blue (default color) and after a few seconds, abruptly shuts of. I have tried everything in the control center 2.0 but nothing helped. I don't know if I can do anything in the bios since there is nothing about the keyboard light in bios. Any suggestions or help?
     
    ziggy_z, Jul 29, 2018
    #1
  2. Meaker@Sager

    Meaker@Sager Company Representative

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    Does setting the control center to not start with boot stop it going off?
     
    Meaker@Sager, Jul 30, 2018
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  3. ziggy_z

    ziggy_z Newbie

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    Nope. Control Center is not even in the startup option through task manager. It doesn't automatically open after boot.
     
    ziggy_z, Jul 30, 2018
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  4. Meaker@Sager

    Meaker@Sager Company Representative

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    Perhaps a bios/ec reflashing is in order then.
     
    Meaker@Sager, Jul 30, 2018
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  5. ziggy_z

    ziggy_z Newbie

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    Umm...how do you do that?
     
    ziggy_z, Jul 30, 2018
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  6. Prostar Computer

    Prostar Computer Company Representative

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    You'll need the necessary files from your seller, copied to a USB drive - and probably some instructions.
     
    Prostar Computer, Jul 30, 2018
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  7. RampantGorilla

    RampantGorilla Notebook Deity

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    Does the keyboard light up when booting up? If it does, it probably isn't a firmware issue. Try uninstalling CCC, restarting and installing that latest version of CCC before restarting again. You also might want to try manually turning on backlight by pressing Fn + * (the key above the numpad).
     
    Last edited: Jul 30, 2018
    RampantGorilla, Jul 30, 2018
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  8. ziggy_z

    ziggy_z Newbie

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    Yes it does light up when booting up and even when logged in. But after a couple of seconds. The mouse cursor does a loading thing and the keyboard goes to static blue and turns off after 2-3 seconds. I will try to reinstall CCC. could you possibly link me the latest firmware download page? I don't know where to find it. Would be a lot of help. Thanks.
     
    ziggy_z, Jul 30, 2018
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  9. ziggy_z

    ziggy_z Newbie

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    Iv'e also tried to toggle it manually by pressing fn + * but still nothing.
     
    ziggy_z, Jul 30, 2018
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  10. RampantGorilla

    RampantGorilla Notebook Deity

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    RampantGorilla, Jul 30, 2018
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  11. ziggy_z

    ziggy_z Newbie

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    Finally someone with an understanding and patience of a genius. You have no idea how many people told me to reset my pc or even send it back.Thank you so much for your help. Did exactly what you told me to do and now it works flawlessly. Thanks again brother.
     
    ziggy_z, Jul 30, 2018
    #11