The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Sager NP9150 Fingerprint Reader and Windows 8

    Discussion in 'Sager and Clevo' started by hulsmsc, Apr 25, 2013.

  1. hulsmsc

    hulsmsc Notebook Guru

    Reputations:
    0
    Messages:
    57
    Likes Received:
    0
    Trophy Points:
    15
    I am considering a Sager NP9150 to replace my Surface Pro as it is just too small. Is there someone here that can confirm that the fingerprint reader does work with Windows 8? I know that the Sager site has the driver, but does it also include software that works with Windows 8?

    Thanks

    Scott
     
    hulsmsc, Apr 25, 2013
    #1
  2. Jaycob

    Jaycob Notebook Consultant

    Reputations:
    20
    Messages:
    195
    Likes Received:
    7
    Trophy Points:
    31
    Yes, it works perfectly well. I have been using it for launching applications and loging in into Windows 8.

    Cheers
     
    Jaycob, Apr 25, 2013
    #2
  3. Support.3@XOTIC PC

    Support.3@XOTIC PC Company Representative

    Reputations:
    1,268
    Messages:
    7,186
    Likes Received:
    1,002
    Trophy Points:
    331
    Havent heard any issues with Windows 8 and the fingerprint reader, you'll be good to go.
     
    Support.3@XOTIC PC, Apr 25, 2013
    #3
  4. jasondcannon

    jasondcannon Notebook Enthusiast

    Reputations:
    0
    Messages:
    17
    Likes Received:
    0
    Trophy Points:
    5
    I'm not sure if the NP9150 uses the same sensor as the NP9370, but I had issues with it working on Windows 8 on my NP9370. The drivers say "for Windows 8" on the Sager website, but AuthenTec does not have an officially supported package for Windows 8. AuthenTec Customer Support > Downloads > Windows > TrueSuite
     
    jasondcannon, Apr 26, 2013
    #4
  5. ManilaByNight

    ManilaByNight Notebook Enthusiast

    Reputations:
    1
    Messages:
    36
    Likes Received:
    3
    Trophy Points:
    16
    I'm having problems with my Sager NP9150 as the fingerprint reader doesn't work.

    I have the drivers from Sager installed for Windows 8. I'm running 64 bit Win 8 Pro.
    The strange thing is that in Device Manager it says that the device is working properly but when I go to control panel->Biometric Device it says that it is Unavailable.
    When I launch the Authentec software it does not display any finger diagram but just a generic image of 10 columns.

    Previously when my computer was on Win 7 Pro, it was working fine. Then I upgraded my OS to Win 8 Pro. Everything works fine except for the Fingerprint Reader.

    Can someone help me on this?
     
    ManilaByNight, Jun 3, 2013
    #5
  6. Tornator

    Tornator Notebook Geek

    Reputations:
    70
    Messages:
    91
    Likes Received:
    8
    Trophy Points:
    16
    Fingerprint Reader update from Win 8 updates ( december last year or something ) screwed up the reader installation for me.. I just went to control panel and device manager, and rolled back previous Fingerprint Reader driver. After that and restart, go to all installed programs and double click Authentec fingerprint reader and you are good to go. This does the trick for me :)
     
    Tornator, Jun 3, 2013
    #6
  7. ManilaByNight

    ManilaByNight Notebook Enthusiast

    Reputations:
    1
    Messages:
    36
    Likes Received:
    3
    Trophy Points:
    16
    I haven't updated using Win 8 updates. I've updated everything else except Fingerprint Reader update and even though, it still doesn't work.
     
    ManilaByNight, Jun 4, 2013
    #7
  8. mattcheau

    mattcheau Notebook Deity

    Reputations:
    1,041
    Messages:
    1,246
    Likes Received:
    74
    Trophy Points:
    66
    can you confirm what driver you have installed in device manager and/or post a screenshot?




    _____
    EDIT: or are you sorted?
     
    mattcheau, Jun 4, 2013
    #8
  9. ManilaByNight

    ManilaByNight Notebook Enthusiast

    Reputations:
    1
    Messages:
    36
    Likes Received:
    3
    Trophy Points:
    16
    I did an uninstall on the driver to put it back to the default Win8 based driver. I read somewhere that by doing this to get it back to its default UPEK driver would make it work but it still wouldn't.

    Anyway here is the screen shot you asked for:

    FingerPrint.jpg
     
    ManilaByNight, Jun 4, 2013
    #9
  10. mattcheau

    mattcheau Notebook Deity

    Reputations:
    1,041
    Messages:
    1,246
    Likes Received:
    74
    Trophy Points:
    66
    here's mine that works fine in W8:

    [​IMG]
     
    mattcheau, Jun 4, 2013
    #10
  11. ManilaByNight

    ManilaByNight Notebook Enthusiast

    Reputations:
    1
    Messages:
    36
    Likes Received:
    3
    Trophy Points:
    16

    This was what mine was like before I did an uninstall. Either way none worked. :(
     
    ManilaByNight, Jun 4, 2013
    #11
  12. mattcheau

    mattcheau Notebook Deity

    Reputations:
    1,041
    Messages:
    1,246
    Likes Received:
    74
    Trophy Points:
    66
    try this one again, 1.6.1.341, and report back.
     
    mattcheau, Jun 4, 2013
    #12
  13. ManilaByNight

    ManilaByNight Notebook Enthusiast

    Reputations:
    1
    Messages:
    36
    Likes Received:
    3
    Trophy Points:
    16

    OK I'll ty that. In the meantime I did a Win8 Microsoft update and I got this after the update:
    A newer version: 1.6.2.352 still won't work. Strange.


    FingerPrint.jpg
     
    ManilaByNight, Jun 4, 2013
    #13
  14. littlecx

    littlecx Notebook Deity

    Reputations:
    24
    Messages:
    783
    Likes Received:
    20
    Trophy Points:
    31
    oh even the lastet one fail. i already given up and disable the device long time ago
     
    littlecx, Jun 4, 2013
    #14