Sager NP9150 and 3DMark 11 Question

Hi everybody,
I've had my Sager NP9150 for about 3-4 months, and recently, I decided to run 3DMark 11 to gauge the performance of my computer.
I have:

nVidia Geforce 675MX 4GB
Intel 3740QM Processor
256GB Crucial M4 SSD
24GB RAM

I've attached screenshots of my result (3 JPGs for the whole page), and it says that "it looks like your PC should score better". Is there a possibility of my graphic card not working properly? Because I've had some issues here and there with my graphic card...
The score is 3760, but I thought with the amount of RAM, model of CPU, and specifically my graphics card, I should have a higher score????!!!!

Thank you

 

Around 4000 is about right. You could try making sure you have the latest video drivers but the futuremark tool will be skewed by those submitting overclocked results.

 

I tried the test with my wife's ASUS G75 having: 3630 processor, nVidida 670M 3GB, and 16GB RAM, and, although its score was lower than mine, it mentioned that, compared to similar systems, the score is good (in complete contrast with what it wrote for me)........

 

Yes, and I was confirming it was normal for you and explaining why the program may be incorrect

 

So, you're saying that most of the users having similar systems to mine (675MX 4GB, 16+GB RAM etc.) run this program after overclocking, but those similar to my wife's hardware (670M 3GB, 16GB RAM, etc) don't?
I'm asking this because I had a problem playing NFS where the screen was freezing during the game, and I, unfortunately, suspected that there's something wrong with my graphics card. When I talked to Sager about this, they mentioned RMA, but since I'm on vacation, I told them that I'll try to make sure I indeed have a problem.
I paid $2500 for this laptop, and I'm really concerned with these issues...

Thank you

 

have you cleaned the vents and fans out with compressed air as a build up can give higher temperatures which could then downclock your cpu/gpu to protect the hardware and so cause lower benchmark scores.

download some monitoring temperature software from my sig below to check on temps.

 

Actually, I don't think dust can be a problem because, as I mentioned, I've had this laptop for 3-4 months.As for the temperatures, when I had my freezing screen issue, I used HWMonitor recommended by Sager, but the temperatures were not high..... I can't think of anything to do.....

 

dust can build up in less than 3 months so it was worth asking.
also can you post your temps as were not mind readers
hw monitor is a good bit of software but theres better in my sig below.
hwinfo64 / core temps / gpuz

 

I downloaded hwinfo64, but I don't know how I can measure my temperatures with it Can you please give me a clue?
And another problem: I first noticed this in 3DMark 11 report, but I ignored it. The problem is that in hwinfo64 I see my RAM's bus as 800MHz, but it's supposed to be 1333MHz. Any ideas???

 

close the first 2 boxes and then click on sensors at top left. a warning box will pop up and click disable (i normally click enable sensors and i dont see any difference) but best to disable them for now. the box which opens will have all your temps showing.

for the ram click on memory on the left.
mine is showing maximum supported memory clock 800mhz
current memory 798.2mhz (8:1 ratio)
but i have no idea what this means as my ram is 1600

 

What is the setup of your RAM? For example, mine is 2x4GB at 1600Mhz.

I would also try downloading HotKey to make sure you are set to High Performance.

 

About hwinfo64, I did what you said. This is a screenshot of all the temperatures being shown, but I couldn't find GPU's temperature


About the RAM, so you're having the same problem? 1600MHz RAMs being shown as 800MHz??!!!

 

Mine is 3x8GB at (supposed to be) 1600MHz.... :|

Do you think setting to "High Performance" using the Hotkey program has any effect? I don't see any difference other than screen brightness!!!!

 

800mhz DDR (double data rate) = 1600mhz data rate.

 

as Meaker said, the ram is fine.

i cant see gpu temps as well using hwinfo64. might be why i always use gpuz or nvidia inspector

 

I ran 3DMark 11 while running GPU-Z, and this is the screenshot (I chose to see max temp and max load)


I have a side question:
I hadn't run 3DMark 11 before, so I don't know about this, but is this normal that in all the tests, everything looks in slow motion? Is this normal????
The FPS is at most 22, approximate values from my observation (and my memory):
Graphic Test 1: max: 22, min: 14
Graphic Test 2: max, min: 18
Graphic Test 3: almost the same as test 1
Graphic Test 4: min: 9, max: 11.5
Physics Test: 22
Combined Test: min: 8, max: 10.8

Are these numbers normal???? Shouldn't the tests run smoothly with my computer's specifications????

Thank you

 

When your test completes it will upload it and give you a compare link, if you give us that link it makes it a lot easier to compare.

 

as meaker said can you post the link like this NVIDIA GeForce GTX 680M video card benchmark result - Intel Core i7-3720QM Processor,CLEVO P15xEMx
the page should auto open when the benchmark has finished.

 

Yes, it lets me compare against some of my own runs and check the scores all at once rather than looking at hard numbers and making my eyes cross lol.

 

This is the URL for my test: nVidia 675MX Test with Intel 3740QM

I'm really confused.... every time I run this test, my score is getting lower and lower!!!!!!! I uploaded some screenshots from my test in first post ( post #1) when I started this thread, and it was 3760, but with this test, as you can see, it's 3421!!!!!!!!!!!!!! What the hell is happening here???!!!!!

Please help me!!! I'm really starting to worry about this computer .....

 

Ok, the test results show your GPU is under performing, your CPU is bang on so if you could use MSI afterburner, decouple the monitoring from the overclocking window and extend the window so you get a nice long trace.

Run 3dmark and then screenshot the msi trace and post it up here.

 

Thank you for your response, but I am an amateur here, and I haven't used any of these programs. Can you please provide some more details on what to do. I don't know how to use MSI afterburner, let alone do all the other things you mentioned; sorry!

Thank you again

 

the one thing you can check for me is you are set to high performance. run mouse over battery in bottom right task bar.

dont worry as we all had to learn sometime. 8 years ago i didnt even know how to turn a computer on. ive learnt most from on this great forum (so sometimes i still get it wrong)

 

Actually, I set to high performance using the Hotkey program.
I'm really confused and worried, and I'm trying to find out whether I have to send this back to Sager to be checked. I live in Canada and it takes roughly 2 months to send it and get it back!!!!! But I think that's my only solution......

 

im not sure if using the hotkeys resets after a reboot. just hover your mouse over the battery and see if high performance is ticked.
at work now so cant do any checks for you.

 

Actually, there's no "high performance" option for the battery in Windows


Don't worry, I'm not in a hurry right now

 

now thats strange as normally you have balanced and high performance. that is what ive had on both my clevo laptops. are you running windows 7 or 8. if its 8 i cant help as never used it before.
this could be your problem though.
click on the more power options and see if it will let you add high performance.
i wont be able to check myself until i get home

 

I'm not sure if there's much difference between the two, but I'm using Windows 8.


When I click "More power options", I have a "High Performance" options. The thing is: when I set to "High performance" using the Hotkey program and come back to this screen, the High performance option is selected, so I think there's no difference between setting it using Hotkey or here...

 

your not by any chance running the test while on battery power are you? (the power brick not plugged in)

 

I wish I'd done that. That way, when I plugged the power brick back in, my score should be something around 7000!!!!

 

I know this sounds silly, but go to "more power options" and there should be an option for high performance. Its hidden because this laptop probably has optimus, and is designed for a combination of battery life and performance, but mnay posters here keep their laptops plugged into the wall 24/7. Now your GPU score isn't too far off, i believe you should be getting around 4000, but still it seems as if your gpu is probably underclocking, or not boosting when it should have because it's not getting enough power.

Edit* NM i see you found the high performance option.

 

But don't you think that 4000 for a computer with a 4GB graphics card (675MX), Intel 3740QM, 24GB of RAM and an SSD is tooooooo low???

 

im getting 6170 with 680gtx
now this might be a silly idea but what are you getting for your windows score (dont laugh). we all know it means diddly squat but it would be interesting to see what you are getting.

 

My Windows score is 6.7, and it's limited by "Graphics" and "Gaming graphics" both equal to 6.7. (Processor: 7.9, Memory (RAM): 7.9, Primary hard disk: 8.1). I had noticed this before, but I thought that it's normal because Windows probably utilizes Intel HD Graphics for its test....

 

So guys, you think I should send my laptop to Sager to be checked???

 

Like I said, download MSI afterburner, you will see the clock sliders (don't need to touch these) and a monitoring window which you can detach and extend like you would any other window.

 

So, what happens next? I downloaded Afterburner and ran it. I see the windows you mentioned, but I don't know what to do with them...

 

Take a screenshot of the trace after a run of 3dmark, it will show us the real time behavior of the chip.

 

Result of my test: nVidia 675MX and Intel 3740QM

And a screenshot from Afterburner while running 3DMark 11:


Please let me know if you can see any useful information
Thank you

 

Nah its not too low, the ram, vRAM and SSD should have no real impact on your score. I think the 675mx should overclock rather well since it is a kepler chip, but your GPU score should be around the 4000 mark at the most on stock clocks.

 

This is MrDJ's result: NVIDIA GeForce GTX 680M video card benchmark result - Intel Core i7-3720QM Processor,CLEVO P15xEMx

So, you think the difference between 675MX and 680M should be about 2000 (although for me it's about 2500!!!!)??? Don't you think it's toooooooo much??

 

That's about right, the 680M is MUCH stronger than the 675MX.

 

I accept your opinion as an expert, but at least for MrDJ, it's reporting that "your system is working properly". For me, however, it says "it looks like your PC should score better"....