Sager Warranty? Help

Hello everyone,

I am on the fence to purchase a Sager NP6370 and I want to be sure my +$1000 is well spent.

Main question is: How would you rate Sager's warranty and customer service? I will most likely buy from Xoticpc if that helps. I don't expect the laptop to run flawlessly for years so I'm probably going to purchase the 3 year warranty but I hear mixed reviews about their warranties, especially on some review sites. Can anyone shed some light on this matter?

Also, how long do you say a Sager last? Is 4-5 years a reasonable expectation? I will be using it mainly for Graphic Design (Photoshop, Dreamweaver, some Video editing) and rarely for games to be specific.

Much Appreciated

 

I would advise going with a reseller. If you are paying cash (via a bankwire) you can usually get a discount (3% i believe, that is what credit card companies charge so if you pay cash they pass the discount along to you). Also, if you post a few more times, you can sometimes get an additional discount for being an NBR member.

When I received my sager (i bought directly from Sager's website) i noticed one 'stuck' pixel. I called Sager, who told me that since I didn't have the dead pixel guaranty (an extra $50) and that it was less than 5 pixels, i was stuck. Now this is not a knock against Sager, i knew what the deal was going in. That being said, many of the resellers will actually fire and test your rig before shipping, which can prevent a lot of headaches.

Ive had mine for about 5 weeks, and the build quality seems good. As for how long they last, it depends on how well you take care of it.

Since you'll be using this for graphic design, you will want to compare the programs youll be using to the video card. Some programs work better on Nvdia/Radeon and some programs work better on Professional cards (firepro, etc) vs 'Gaming" cards.

Since Sager/Clevo models are upgradeable (CPU, GPU, harddrives, ram) you will be able to keep your system up to date by adding components when needed, which should add to the usable life of the machine.

As for warranty, be sure you know who will be servicing the computer. In most cases, it will go right back to Sager (some resellers will have you send the laptop to them, but then they just send it to Sager). You will have to ask one of the resellers directly ( a lot of them are on this forum)

Hope this helps.

 

First of all, if you have a stuck pixel, you can always return your laptop with their 30 day money back guarantee, you just have to pay for return shipping.

Their warranty is decent, but you have to pay to ship out your laptop, they pay to ship it back and cover any and all repairs. They are better than most when it comes to warranties because you can actually update your computer and not void the warranty. They obviously just won't cover the parts you added.

If you plan on keeping the laptop 3 years or more the warranty is a good idea. While that laptop should last 3-4 years just fine as far as holding up, it will be a bit dated as far as performance.

 

The warranty through any Sager reseller will in the end be repaired by Sager themselves. The benefit of going through a reseller rather than through the manufacturer directly is that you get the Resellers service on the case of Sager instead of having you to do it yourself. A lot of time we also have a lot more pull than an individual customer since we deal with them much more often and can advocate on the behalf of the customer when it comes to the more difficult cases.

 

@Ajfountains thanks, sorry to hear about the dead pixel problem

@HTWingNut I'm hoping by upgrading to i7, 12 gigs of ram and the 2gig video card last for 4 years performance-wise but the ever-changing-technology, who knows!

@Derek thank you, At this point I'm pretty sure I'll go to a reseller. Per Ajfountains comment, is there a NBR discount for Xoticpc?

 

I'm not able to discuss discounts per forum rules but if you want to shoot me an email, PM, chat, or even call in I'd be happy to help you out.

 

I had an issue and contacted Sager directly, got an RMA and had no issues with Sager. My Reseller complicated things by not reading my emails and doing things by themselves. But Resellers usually would be better for warranty as they have better connections with Sager.

Quality feels good, but there are a few issues here and there that are just weird and knock them down a little in quality. But it should be plenty reliable.

 

Sager/Clevo systems are quite durable. They may not have the same market penetration, but Clevo is just as old - and even older - than many of the bigger names in notebooks.

Derek is correct about warranty service - typically, a Sager RMA service will go to Sager for service, regardless of who you purchase it from. That's the case with any manufacturer - the system goes to who manufactured it. Having a reseller act as intermediary is almost always a boon, though, even if they're not the ones servicing your laptop.

 

@wingnut ive been massaging the pixel and it is really down to a pinprick. I knew that I would eithe rpay the $50 for the guaranty or $50 in shipping costs. I've decided to live with it, but will certainly do things a bit different next time i get a laptop (if we are even still using screens and not some holodeck occulus rift in 2018)

 

Well 16GB (2x8GB) would give you optimal performance, and in 4 years low end video cards, or likely integrated graphics will perform near the 680m. The 9800m GTX was pretty much the champion GPU about 4-4.5 years ago and current AMD Trinity IGP performance can match it. Future video cards may or may not be compatible either.

 

There is actually a small performance impact running 3 sticks rather than 2 or 4 IIRC too.

At the moment 4GB is enough for most needs and 8GB is spare while 16GB is quite a bit overkill.

 

But 2x8GB sticks are still quite inexpensive and no worries about having to upgrade later. Also note though that you will need Windows 7 Pro or Ultimate (64-bit of course) to access more than 32GB RAM or Windows 8 any 64-bit version.

 

On a tight budget though it is not needed and best spent in other areas.

 

16gb = 4gb OS/apps and 12gb ramdrive Unless you are getting an SSD in which case a ramdrive isn't as much fun.

 

Ram drives are so much hassle and have to be refreshed on every boot :s

 

8GB I'd say is minimum for a gaming machine though. 4GB is absolute minimum, but most Sager systems come with 8GB these days already.