Sager gave me another bad 95% gamut matte screen

Lower-left quarter of the screen has ghosting.

They didn't QC these screens at all when they were replacing them.

 

Did you purchase direct from Sager or from another retailer? I'd contact them and let them know and to see about getting another replacement.

 

What's an easy way to test for issues like that if you are unfamiliar with what ghosting looks like?

 

You can do a test like the one on this page:

PRAD | Ghosting Test

You just move an image with both light/dark areas quickly on the screen to see if there is any residual after image.

 

Thanks #2. Also found this vid that clearly shows a monitor ghosting next to one that is normal, in case anyone else is unsure.

 

Through Xotic, but they keep deferring to Sager for QC.

 

I'm talking about red ghosting.

0814110014 - YouTube

 

I'm sorry to hear you've gotten a bad screen replacement. Feel free to send me a PM or contact our service department and we'll get this resolved for you.

 

I am sorry to hear that this problem came up since your screen replacement a couple months ago. We will get to the bottom of this for you and get it replaced.

 

crap today mine start showing red ghosting, just one question it can get worst ?? because before today everything was fine !!!!, or i didn’t realize it until today

 

Chances are it will not get worse. Please note this it is not that unusual at all for one to get one of these that is less than perfect.

For this screen it is advisable to get the 30 day screen warranty. Why?

The techs at the factory spend more time and over a longer period checking the screen for defects for one.
-

 

so there is a 17" 95% color gamut screen on matte ? I thought it only exist:
B173HW01 V5 72% color gamut matte
B173HW01 V4 95% color gamut semi glossy

Edit: never mind I saw he's sig he has a 15"

 

i got the laptop 2 month ago, i hope is still under warranty. when you send it for rma do i have to format the hard drive or i can send it with all the things ?? (i dont have nothing that confidential in the computer )

 

Many users take out their hard drive with all the data on it BEFORE sending it in for service. This is advisable.
_

 

thanks, im gonna do it !

 

Anyone have any tips on fixing a stuck red pixel.. It's slowly driving me insane.

 

@newfiejudd
Read my post in this thread
http://forum.notebookreview.com/sager-clevo/622249-pixel-flicker.html

 

With all due respect to Hutsady and Justin, I did not ask you guys to initiate an RMA.

I simply do not have the time right now and probably won't until the end of the year.

All I want right now is for the Next Day Air (Sager won't even pay for my packaging!) promise to be kept until then and for Sager to contact me or issue another statement about the screens.

I REFUSE TO PLAY RMA TAG FOR THE NEXT 3 YEARS. I WANT SATISFACTION AND I WON'T GET IT IF THE UNDERLYING ISSUES WITH THE SCREEN MODEL STILL EXIST.

Heck, is it even too much to ask that an equivalent yet different screen model be offered to me?

 

Looks to me like you're using the publicity of the forum to get what you want,

if they don't offer such things there is no point asking them for it as they never will do so.

Why don't you give a call to Xotic to talk to them directly? Posting here will do no good to anyone.

 

My beef isn't with Xotic, they've been great as a middle man, it's Sager and their suppliers.

I have absolutely no apprehensions publicly airing my grievances against Sager here. I've been patient and courteous in my conversations with them, but I'm at my limits.

This whole situation has been mismanaged. How can Sager ask me to send in my machine today (I haven't) without even so much as communicating with me what they intend to do with it.

Why should I let them give me another B156HW01V4 that they claim is defect-free if their QC process has already failed me twice?

It's a trust issue.

 

Try to get hold of the person in charge in the factory.

For my RMA processes, my reseller Larry, gave me the factory head's phone number so that I would be able to directly talk to him and discuss some options.

Looks like your way to complain is to the tech factory, they might be able to help you out.. (Though they really aren't the best when it comes to service)

 

some thing weird happen to my screen the ghosting disappear i dont know how !

 

LLStarks - You may simply want to purchase from ebay reseller screenintaipei, and ask Sager to foot the bill and transportation costs and close the case.

You should be able to get a perfect screen, because screenintaipei is actually a bulk screen reseller known as Wiitron and they check their screens very very professionally.

The screen is not very difficult to replace yourself, with the most difficult part being removing the screen bezel without scratching it.

If you go back some time in the forum you should be able to see the post where I made a big hoo-haa over the screen with my reseller illeGear and Sager.

I got my replacement screen in the end from Sager and there were no problems with ghosting. However, my particular panel had major problems with backlight bleed; when viewed off-angle you see a whitish patch/patch/mura covering the middle 1/3 of the screen on black backgrounds.

To Sager however, it passes their QC perfectly so no more replacements for me.

I swallowed the costs and paid for a brand new screen from Wiitron - they are a reliable reseller with fast shipping and a 4 months no-questions-asked warranty encompassing all manufacturing defects including dead pixels, backlight bleed, ghosting and whatnot. You do have to pay for 1 way return shipping though for warranty issues.

During my saga with Sager and my reseller they offered to cover all costs for a screen replacement from a 3rd party. Perhaps you can get them to cut you a similar deal.

I do understand how you feel about having gone through a screen replacement twice and still not getting what you paid for with regards to the screen.

 

We have already arranged with Sager that is be treated with the utmost priority and Overnight shipping will be covered both ways along with packaging. We have all the proper Management involved in this to ensure this is resolved to the OP's satisfaction.

 

I will be calling Sager tomorrow and I will make my decision over the weekend whether to send in my machine or not for Monday. If it is the wish of both Sager and Xotic for this issue to just go away ASAP, then I'm sorry to rain on that parade. You guys weren't so eager last time.

I want the answers I didn't get last time from the (line?) managers. If I am not satisfied with the answers I get, I will not send it regardless of the very generous shipping offer. My sticking point is that I do not want to have to RMA my screen again next month.

I have not been reassured of such since I've been told countless times that screen problems can pop up with only a week's worth of use and the screen model itself is particularly faulty. If these screens can't even last 1 or 2 years for the more common and expected problems to pop up like bright spots or stuck pixels, then a fundamental problem exists in the manufacturing process and I still have no idea whether it's been rectified over the past few weeks. I don't want people sifting through a bad batch looking for the one "good" screen like last time. How do I know that won't happen again? How do I know whether Clevo/Kapok/AOU have truly fixed the problem?

Whenever I post about the ghosting another 2 or 3 people come out and realize that their screen is ghosting too. These aren't cheap screens either, they're supposed to be top of the line for TN-class panels. They also sent my friend a brand new laptop with a non-functioning GPU. It's almost like Sager is asking for a class-action lawsuit. If they strike out with a 3rd screen, I may have no choice. Voiceless are those that have a defective screen and haven't noticed or don't visit NBR. I'm speaking up because nobody else has.

 

I understand your concern. Many manufacturers use the same screen. It is unfortunate that your current one was good for around a couple months and then developed this issue.

There is no guarantee with any repair with any manufacturer that a problem will not arise in the future. The only guarantee that can be provided with any manufacturer is the warranty we stand behind and to rigorously test and thoroughly QA before shipment. Unfortunately Sager cannot predict the future on a part that is not manufactured by them, they stand behind the Warranty 110%. We have reviewed the below and Sager agrees to:

1. Cover UPS RED Overnight Shipping both ways including packaging costs
2. Verify and QC the screen to be flawless before it leaves Sager's facility
3. Reset the warranty which will provide a full 1 year of warranty from when it is sent from Sager's Facility with the new screen
4. Sager will provide a full refund if the ghosting issue returns on his unit during the new 1 year warranty period.

I think this covers every scenario and should give you some assurance that not only Xotic PC, but Sager is trying to help get this resolved for you and wants you to be ultimately 100% satisfied.

Again as I have PM'd you, we are happy to help set this up for you or you are more then welcome to also set it up with Sager direct. Shoot me a PM if I can do anything to ensure a smooth execution of this repair.

 

Justin
Commitment to service well beyond normal, gets you a well deserved Rep

 

Thank you, Justin. I'm feeling a bit more confident now.

I'll decide over the next few days when to ship the machine.

Skyrim comes first and it'll tell me just how urgent the ghosting problem is. It isn't as pervasive or persistent as the previous screen.

 

Oh wow... that part just blew my mind.

 

You bet, please keep me in the loop

A few of our employees are also planning on picking up Skyrim at midnight.

 

I wonder who that could be

 

I would be doing the same thing if finally I didn't get my beta weekend invite for SWTOR, though waiting for my new laptop! So skyrim will wait and also excellent info about the sager warranties.

 

Okay,

So I am definitely going with Xotic to get my next laptop this spring. I've been with Dell for a decade now (1 desktop, 1 workstation and 4 laptops), and have decided to break away and get a Sager. This customer service is what I feared didn't exist with smaller companies, but I see it time and again on this forum at least, and it makes me feel confident.

Jorune

 

Unfortunately, the screen and audio system is the low point of these machines. Kind of wondering when IPS panels will start coming with laptops .

 

Thank you for your kind words! We look forward to working with you!

 

I would strongly recommend against buying from Wiitron. They screwed me over $130 for a Sony Z DOA warranty swap they backed out from:
http://forum.notebookreview.com/son...nt-screen-weblcd-com-legit-9.html#post8323786
http://forum.notebookreview.com/son...nt-screen-weblcd-com-legit-9.html#post8360661

and I still don't have a replacement screen.