Sager has withdrawn the OCZ SSD Hard Drive

Announcement from Sager:

"Please remove the OCZ 128GB SSD drive option from your configurations pages, we have decided to drop the option due to the following reasons.

Number of compatibility issues that causes instability, as well as potential DATA corruptions after following every single recommendations offered by OCZ support team and their support forums.

We received one delay after another from the supplier for our first shipment of testing units and have finally received them last week, and the testing result is just not acceptable.

We are very sorry for the inconveniences we have caused for the users that have been patiently wait for their orders to be shipped.

We want to give our customers the best quality part possible and at this time solid state drives are just not as solid as it sounds, we apologize and hope that customers with pending orders with SSD can revise their orders to one of the many standard HDDs that are being offered, and understands if the customer would like to cancel their pending orders all together.

As you can see here Sager units are not the only one with the issues

http://www.ocztechnologyforum.com/forum/forumdisplay.php?f=88

 

Thanks for the info Donald.

Its expected I guess, no new technology is immune to bugs and issues.

Just need to wait for it to mature before buying.

 

Will thats what I was thinking since the np8660 is packed full of new technology, you are really taking a chance I think

 

wow I still have hangover but this can not be true!! I mean I thought that nothing worse can happen after the 9262 delay.

 

Well, fortunately the delays have kept people from getting shipped bad hardware. It was too early to be going SSD in notebooks anyway; it's just not a good investment at this stage.

 

One word:

Ouch

 

I encourage to read some of the posts on the OCZ Forum Donald posted above. People are having quite a few problems with these drives. It is unfortunate, but in the interest of maintaining quality Sager was forced to remove them.

 

gotta love the quality control over at Sager..

 

LOL at this comment. it just made my day. but it's always better safe than sorry.

 

Hi, thanks Donald. I'm kinda glad now my notebook was backordered... Is it possible to have my OCZ drive cancelled for my order and refunded the drive amount, in lieu of another drive?

 

Get the 320GB 7200rpm drives instead.

 

I got out of the ocz ssd earlier this week, reorder with 320GB 5400 rpm, put $1400 back in my pocket. When intel releases their ssd, i will buy a 3 ssd array in RAID 0, and that 5400 rpm mechanical?

I have a $20 Coolmax external hard drive enclosure it will fit in nicely, when i make the switch to intel ssd...

 

Its the second time I m being ripped off by Sager. I mean I pay $4500 for a laptop system that I agreed on. Its very nice of them to be so careful about what might happen in the future, but I really think they should start looking at whats going on right now!! I mean how can u not know that in 1-2 days all of the 9800GT's are gonna be sold out without the next shipment in like 2 weeks!!?? So basically I have to wait 3weeks now for the 9262 with the configuration that I wasn;t even intended of buying in the first place. From any angle u can look at this situation - I'm the looser here and I dont like, especially if someone wants to get $4500 of my earned money

 

Both of my notebooks are using SSD's and I am having no problems with them.

 

i am sure to get flamed for this:

ironic how all these issues are coming to light now and were not taken care of before the "hype" of a new system.
i give credit to paladin and justin for the customer support and taking care of thier customers, but it seems there was not enough thurough testing on certain items (SSD - ATI gpu) and the fact that all of a sudden certain parts are no longer availble due to lack of shipping amounts or an overage of orders that can not be filled.

again, glad paladin and justin are tops on the responses and taking care of you all....KUDOS to you two!

ok - flame on....

 

I understand ur frustration.....

I hope this issue is cleared up soon, so that those SSDs can be back as an option, because right now my heart is set on a Sager for my next-gen notebook and if I can't get an SSD w/ it that would last me...It wouldn't be so next-gen. So Clevo/Sager please get this fixed in due time.

 

Yes but what is sager going to do when the SSDS start failing and a ton of customers who bought them are sending it in for repairs. Also it is natural for a company to run out parts. Sager is really quick on restocking. Have you checked out Alienware? They take months at times to replace out of stock items. Would you rather have them release a system that has a very good chance of breaking down?
MastaMarek the 9800gt are not sold out. It is something relating to the 9262, chassis maybe. 5796's are still shipping out with 9800gts. So its probably something specific to the 9262 with all the orders they are getting since it is back to school shopping season.

 

Well, I don't have to worry about that decision anymore.

Which is faster in a raid 0, 200 gb 7200 or the 320 7200. Way back when smaller drives were faster in a raid array due to seek times. But that was over 10 years ago, I'm not sure it applies anymore. Thanks,

 

I say this is a great move by Sager. Instead of shipping out what's popular, they're shipping out what works best.

I wonder how much anyone is actually going to notice a difference between an SSD and a fast plater drive anyway (in real-world performance, not benchmark tests). I have the Western Digital Scorpio Black 320gb, 7,200 RPM drive in my 5793, and it's screamin' fast. Speed, capacity, and affordability - don't bag on Sager for "limiting" your options to that.

And don't say that they're "ripping you off", when they're saving you tons of money, eliminating a lot of hardware problems, and leaving you with some awefully great tech for a good price. You've gotta respect Sager for making a bold move like this to ensure quality, when a LOT of other manufacturers are going to go ahead and release their systems with SSDs as primary drives anyway. This kind of thing is why Sager/Clevo has such good quality and customer satisfaction, over above other big boutique brands (and big-box brands, for that matter!)

@Falken1: I believe that the 320 7200 drives (from WD and Seagate, at least) are significantly faster than the 200 7200s. Higher density platters, larger caches and better technology put them at the top of laptop drives for performance right now.

 

I think it's great that Sager takes care of its customers like this.

How many other companies would admit their mistake? Many would just let the sales go on and let everything break down after a year, I imagine.

 

@friar tuck: Thanks, times have changed! I used to be a major computerphile up into the end of my college years, but I just haven't kept up in the last ten at all. I still game constantly but I haven't kept up with the details of the technology.

I had heard on this board that the SSD technology was really too new, and if a maufacturer like Sager/Clevo can't get it to work reliably, then it's good they come out and tell us. Glad we didn't find out the hard way, we'll wait for the next gen of SSD's/drivers. I must admit that OCZ's argument on their forums that the storage controller drivers are the culprit is compelling, but regardless, I don't care where the fault is, the end result is the same; unreliable SDD usage.
Thanks Clevo/Sager for keeping me from making a bad decision!

 

Behave yourself. You'd be a much worse loser if you'd gotten shipped dud hardware that flaked out on you and chewed all your data up.

You are not being mistreated by Sager, you are being treated much, much better than, say, _Dell treated the buyers of its m-series - go review those fora if you want to see some horror stories.

If you're not getting what you want, then don't get anything at all. Wait for 6 months and see what comes available then.

Lastly, keep in mind, you're not buying run-of-the-mill consumer hardware here (that's what we have _HP and _Sony for ), you're buying bleeding-edge technology, and you seem to have lost sight of the fact that when you play on the bleeding edge, sometimes it's your blood you're playing in.

 

Craaaaaaaaaaaap!

Sager? Or Clevo? The laptops that Kobalt and other resellers have, is that a Sager or a Clevo? Nexus from Kobalt. Is that Clevo?
Im confused.... :=)

 

We still have the option of buying the Samsung SSD though. Half the storage and more expensive compared to OCZ

 

Check with the reseller in question - if it isn't advertised as a Sager, then it generally isn't a Sager.

Besides which, does it really matter? If the drives aren't suitable in a Sager because of problems inherent in the drives, then they aren't going to be suitable in any system, Sager, Clevo, or whomever.

 

The nexus from kobalt is a clevo and so it the 620 from rock.

 

I'm really glad they did this! I've decided if I'm getting this laptop I'm going to get raid 500gb drives for games, with a 320 for my OS.

 

...............

 

ok i am bummed as I was waiting on my 9262 with 3 128 ocz's in raid 5. That said I am very happy that they didnt ship me the box with the problem drives......so now how to I reconfigure? based on the available options what is the fastest choice?

 

You can email your seller the changes you want made to your configuration. The next fastest drive would be the 320GB 7200RPM.

 

thanks justin! and btw you are m reseller and you guys have been great so far! I am starting to hear rumblings that there will be a new highend CPU for the 9262 on the 10th or 11th.....are you hearing similar. if i email my changes for the drives and also note I want the processor upgrade if it happens will I get both changes?

thanks in advance

 

Thanks for your kind comments baziado

We don't have any confirmed info at this point of any new CPU offerings. However if one becomes available during this delay or before your item ships, we can always change your order for you. If you want to start with the drive changes you are welcome to email me and I would be happy to make sure it gets changed for you. We will be sending out a update email on Monday to all customers with the SSD Drives.

 

hmmmmm, i think the rumor is just getting bigger and evolving. First it was a price drop , now it is a new high end CPU
Adding to the wish list 9800M GTX in SLI for 100$ extra charge

 

so here is what I have done so far during this delay......

Added he 8mb option for the RAM
now switching the 3 SDD in raid 5 to 3 320 7200 in raid 5
Adding blueray drive option
adding tv tuner option

obviously if sli comes out for the 9800 gtx i want those also and the processor upgrade. one way or another i will max this baby out.

 

what about sound blaster Xi-F, considered it?

Raid 5....someone gave me advise to use 2 in raid 0 and leave the last..something about better performance...

Yeah for me, i have the 9262 maxed out, dont care about no new CPU, only waiting for 9800M GTX SLI...

 

considered the sb card but i just wont use external speakers ever. I game at home, in front of the TV and move around a lot.
would love someone else's perspective of raid 5 vs alfonz's config. I was told in raid 5 you get the best in terms of performance and backup all in one.

 

Sound Blaster cards can use the notebook's speakers, theres a software utility that comes with the card to enable that feature.

My old Audigy 2 ZS (PCMCIA) even has that feature.

 

@baziado: That's going to be an incredible system! 3 320, 7200 drives?! Thats a TON on storage in a portable! Congrats, man. Are you saving money over your SSD configuration by switching to those drives?

I can understand that people who had ordered their rigs with SSDs are now disappointed. But remember that these drives that are defective are not built by Clevo, Sager, or any reseller. They are just recognizing an unacceptable failure rate and responding to it in a responsible way that protects their customers, and their own reputation. The fault lies with the manufacturer of the SSDs for mass-marketing a faulty product.

 

Well said.

 

See thats the problem. So far I have noticed that you are one big clevo fanatic. I mean whatever they do it has to be ok to the customers. And it doesnt matter what I buy, I expect some proficiency. I mean I buy a Ferrari and then I m told I have to wait for it much longer and then I m told that It wont even be able to come with the specifications I ve ordered. It doesnt work like this. Doesnt matter if a buy a cheavy or ferrari, its the same game Sp please dont tell me to behave myself because I m free to show my disappointment whenever and wherever I want to.

 

That you are disappointed by this turn of events is understandable. But calling it "ripped off by Sager" is pure hyperbole. And just as you are free to voice your disappointment, other people are free to express their opinion about the way you voice your disappointment. Being free to say something does not mean being immune from criticism.

 

agree and disagree.
by another poster telling him to behave himself it became a direct attack on this person.
each has their opinion and is intitled to them, but the originator stated a feeling about his experience. he did not personally go after another person. he went after a company just as most clevo/sager fan boys go after del and AW as the poster telling this person to behave did in addition to this.

think about it - if this was AW doing this, everybody would be over there posting how bad AW is and one should buy a sager/clevo...

nuff said...

 

^^^Yea but at the same time I honestly didn't take Shyster saying "behave yourself" as a big deal when reading his post...but at the same time, it wasn't being referenced to me and also, everyone handles different situations differently.

 

I saved a ton on the ssd vs 3 320 7200's. so much that i decided to add the tv tuner card and blue ray drive that i had opted not to get first time around. still less then the system previously configd with just the 3 ocz drives and no blue ray and no tuner card.

 

Honestly, to people that would complain about a move like this from a company... seriously you should just cancel your order from them. I know why you guys feel the way you do, but the amount of grief that Sager saves its customers is huge and it's an admirable action to take for any company. It's keeping its customers from receiving defective products that its suppliers failed to produce properly. You get 500GB of extra space, a drive that is already lightning fast, you save money, and you're not in the position to lose all your data to a defective product. Sager is just admitting a mistake... that's all--nothing to get angry over. It's not Sager's mistake, it's misinformation by its suppliers that Sager, or any other company for that matter, has no control over. Your machine will still be insanely fast so don't worry about it, please, you'll be happier that way.

P.S. I don't even own a Sager, so I'm not a fanboy, just someone that likes to see both sides of the argument.

 

you can still just purchase the ssd elsewhere and instal them yourself. just order the base hdd configuration and take it from there.

 

Just got my Sager NP9262 2 days ago. I got the 3X320 GB drives to begin with. The reviews originally looked good for those OCZs but I didn't have much faith in SSDs with all of what I've read at this point. I wanted a trade off with capacity versus performance. The 500 GB drives seemed to have unbelievable transfer rates but their seek times looked bad. I have this thing running 8 virtual servers, 2 xp pro workstations, and 1 fedora vm and can't be happier. I feel bad for you guys that ordered the OCZs, but recommend you go with the 320s at this point. I will look into moving to SSDs once they get the bugs worked out, the capacities up to at least 500 GB, and they don't cost a small fortune compared to what you can get with a mechanical drive.

 

Yeah, that's great. You've got one awesome system coming your way! Fully loaded...

 

anyone know what the 320gb 7200rpm hard drive is? like what company, make etc? on the xoticpc site?
is it the same for powernotebooks?

 

I had a 1 SSD + 1 320. I've switched it to just another 320 and saved $285! I can purchase one anytime in the future when/if they get more reliable, anyway.