Screen on but blank not showing anything....scary help plz

Okay so I go to restart my computer and the screen comes back on with the back-light but it doesn't display anything nothing, I can hear it load up windows but I can't see anything, so I restart try to enter bios but can't do that either the screen is still just a black back-light tried over and over then I turned the computer off unplugged power took the battery out and pushed the power button a bunch of times, then hooked everything back up, and nope that didn't do anything still a blank screen, so this goes on for about an hour with me frantically trying everything I can think of so then I unplugged the power adapter while the laptop was on and poof I can see everything on my display now I can hooked the power adapter back up to the laptop and it didn't cause any problems but I am really worried about this I don't understand whats going on the past week or so whenever I go away from the computer for a half hour or so I come back and the screen is blank just a black back-lite display, so I have to force a shutdown to get out of that and when I do that the screen would just come back on like normal, Also I dunno if this has anything to do with what happened but before this happened I was looking in bitlocker (which I didn't think even came with win10 home) and I clicked on something that said like UEFI and that's when it restarted I never changed any settings in this I was simply looking around and what happened seems too much like what happens when my system is idle for 30min or so. what is going on with my laptop? What could be causing this I am very worried, thanks guys!....

P.S. I read either today or yesterday about a guy who was having the same problem as me with the screen going blank after it is idle for a while and not being able to get out of that without restarting....but it was a different sager model....plz help me guys I cannot afford to be without my laptop and just a few months ago I put down a few stacks of cash for this laptop so this is very upsetting.....

P.S.S Is there somewhere that windows 10 would keep a log of errors, that I could check out to see whats going on?

 

Do you have hibernate or sleep enabled? Could be an error with trying to come back from that. If you see this happen around every 30 mins it could be set to that time? Disable them or change the time in which it activates to see what happens.

 

Is this problem consistent with an external display?

And yes: Windows 10 should have logs to your heart's content in Control Panel -> Administrative Tools -> Event Viewer.

 

Now when I restart my laptop it skips the Sager loading screen doesn't give me the option to go into bios or boot manager, the screen it totally off until it loads up windows login screen at which point I will login it will start windows then freeze the screen will turn off for a bit then I will be back at the windows login screen where I have to login again and then everything is okay, this is really weird....plz help, I have sleep and hibernate turned off

 

Did you have UEFI or Legacy boot enabled? Try removing the hdd and reset bios to defaults by clearing cmos.

ps.
@Hutsady@XoticPC ;
Your signature .png is either auto-updating or there's a ~2 sec. server time-out on its image server. Perhaps that's intentional (only happens since last week or so), but ... fairly annoying. Blocked it, so it's ok for me, but suppose others will have the same issue.

 

Yes in windows advance settings I clicked on Uefi firmware could that cause this to happen? My OS windows 10 is on a Raid 0 mSata drives what do I do @t456


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It shouldn't, but 10 seems like it's still in Gamma-mode right now, going by the various issues reported ...

Did you clear the cmos yet? That's the first thing and will remedy erroneous uefi settings:

1. remove ac/dc
2. remove battery
3. remove keyboard (page 35 of the service manual)
4. unplug cmos (button cell, bottom-right)
5. press power-on button and keep pressed for ~30 seconds
6. reverse assemble everything and boot

Won't boot OS since it's on Legacy after the reset, but just go into bios and set boot-mode to UEFI again.

 

Yah must be the display because, this didn't work?


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It might be, but that would be easy to fix; the 120Hz is eDP and won't be affected. Procedure's not in the manual; remove the keyboard, top cover and front bezel and you're good to swap.

 

Well I have an 120hz display with the edp cable but the laptop came with a 60hz lvds display so to install the 120hz I would have to also install the cable to the motherboard which from what I have read is pretty much a whole disacembily and I have to have a laptop for work so I dunno what I will do I guess Rma and buy a cheapo laptop to use while it's rma'd I'm so upset


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Yah now the screen doesn't even turn on at all ever is there anything that could cause that besides a bad display?


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Is there a way to
Connect the 120hz edp with the lvds cable? So I don't have to go
Through all the disacembily to install the edp cable on the motherboard?


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No, unless you want to use a separate converter board (think eGPU-ish). And panel+cable swap isn't that difficult; keyboard, top cover and bezel. That's it. Motherboard, cpu, gpu, hdds, memory, fans etc.; all can remain where they are. Alternative is a cheap external monitor, though you might have to disconnect the lcd cable then.

Are you certain you've removed the cmos battery? If you were at that point then you were halfway at swapping the panel.

 

Yes under the keyboard is the CMOS battery memory and msata card but there is plastic that doesn't seem to be remove able to get to the motherboard look up the np9377sm-a configuration I think u are thinking of a diff setup


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P375SM with keyboard removed:

No need to remove the black plastic; just disconnect its red+black cable.

 

Yes I disconnected my laptop, took the battery out, disconnected the cmos battery cable, then pushed the power buttom for 60 seconds then waited 10 min put it all back together and still nothing.....now you were saying something about I could replace the screen since I have an edp cable and extra 120hz display. Going by the picture above do you see how I am saying I don't have access to the cables or access to disconnect the lvds cable and connect the edp cable? I am so upset I spend so much money on this machine for this to happen

 

Well I submitted my laptop for RMA on Xotic's website, I am wondering since I have a 120hz display and the edp cable for it, if they could just install that since I need a new display anyways? Not sure if they can do this or not but that would be really nice, so hopefully we can work something out, I will make a topic in the resellers forum once the RMA process is started to keep you all updated with how it goes...this is very upsetting that I have to do this at all and it is the first time I have ever had to send a laptop back to repairs so I am hoping everything works out in the end. I am wondering if I can take all my hdd's out and my mSata drives that are in RAID or will that mess anything up? or do they need them to be in? thanks guys and thanks @t456 for trying to help me really wish I knew how to put the 120hz display in myself. I think I could manage to get the display in but installing the edp cable on to the motherboard is what I am wary about.

 

If you're willing to pay for the install I have absolutely no doubt in my mind that they would be willing to install it for you. As for your harddrives, I would want to leave them in but maybe that's just me.

 

Well they have to replace the screen anyways, because its broken, if they put in the screen I have and provide they would actually save money so I dunno...

 

The HDDs you could take out if you want. The mSata drives, you might want to ask our service team about that when setting the RMA up. It might be useful to still have those in there when sending it in. As for the other screen, in general we don't install parts that weren't purchased through us (or Sager) unfortunately. But it might be worth asking our service team guys if that might be a possibility, though I doubt it. Never hurts to ask though.

If at any point you have any questions or need help with anything, just PM or email.

 

Yah I have the screen and the edp cable so it would actually end up saving Sager money because then they wouldn't have to put funds toward a new 60hz display, also I guess there are tons and tons of people who this has happened to (their screens going blank and not working) that have Alienware SLI laptops there are a few people who have Clevo laptops this has happened to since installing windows 10 and the new Nvidia drivers.... http://forum.notebookreview.com/thr...ware-lcd-panels.779449/page-117#post-10079709 @pat@xoticpc I filed for a RMA on xotic's website so hopefully they will get in touch with me tomorrow and tell me what to do and then I can ask them if they could install the 120hz display I have. Do you know about how long it takes or the average amount of time it takes from start to finish of the RMA process? I have a old cheap laptop I can use but I really need my Sager for work so it is imparitive that I get it fixed asap, I really hope they will use my 120hz display panel, I don't really see what the problem could be in using it, I understand it wouldn't be covered by the warranty...

 

I'll touch base with our service team and see if they can get to the RMA soon. The RMA time frames are going to vary by brand and issue, so I'm not 100% of the turn around time. But when they reach out to you, they would be able to give you a decent idea on how long it should take.

 

@pat@xoticpc Thank you that would be awesome if they could find a way to make it possible for them to install the 120hz edp display I have, because it seems there are TONS of alienware and now a few Sager laptops that their displays are failing with Windows 10 and Nvidia drivers installed http://forum.notebookreview.com/thr...ware-lcd-panels.779449/page-117#post-10079744 lots and lots of people having problems and they are all laptops with 60hz lvds display panels no one has had any problems with a edp display...plus they could save a lil money by me providing my own replacement display. Thanks so much pat, hope this all works out, I have never had to RMA before so I am new to this process, hopefully this is the first and only time I will ever have to RMA...Take care!

Brent

 

Thanks for the heads up, will check it out and see whats going on with it.

 

@pat@xoticpc @Hutsady@XoticPC It looks like Barry Hubbard will be handling my RMA process, I am hoping one of you guys could explain to him what I am trying to have done, as I don't think he is totally understanding me. Right now the laptop screen does not turn on at all no matter what I have tried it won't turn on, it started out as it would randomly turn off and I couldn't get it back on without a hard restart. Then things get weird when I would restart the display would be blank until it loaded to the windows login screen (so it was not displaying the Sager boot/post screen) it was not giving me an option to get into the bios or anything. Then when I tried to login to windows it would freeze the display would turn off then restart all on its own. Now after this I could login to windows and everything would be okay, but everytime I would restart I would first have to go through the process of login and the freeze, then the restart and it would work. Then randomly the display when I tried to restart would not come back on. I tried every which way to get the display to work again I tried pulling the CMOS battery I tried different RAM I tried with battery only I tried with power A/C only...nothing works the display will not work. So I have a 120hz display with the edp cable, since I have to RMA and have the display fixed I am wondering if it is possible if I send this display and cable if they could install it instead of using one of their 60hz panels? Now when they get a laptop in for RMA do they go through and do the Q&A before they ship it out? I would be really upset if they do all this work on it only to receive it with some other problem...(I have bad luck and if this would happen to anyone it would happen to me)....Thanks guys, sorry I have never been through the RMA process before so I am not sure what to expect. THanks so much for your time!

 

I wish either of us could help you more, if you're in contact with Barry the best thing to do is to send him this information. Since he is in our service dept he will be the best person to get this information too. Feel free to give him a call if you do not think he's understanding your situation completely.

Sager does have the same policy as us when it comes to installing hardware that is provided by a third party, unfortunately they won't do it either.