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    Slow motion while playing games and using computer. Clevo P151HM

    Discussion in 'Sager and Clevo' started by domtriga, Nov 5, 2013.

  1. domtriga

    domtriga Notebook Enthusiast

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    So it's been 2 years since I've had this thing and everything has worked perfectly fine within those 2 years. Until recently....

    As it turns out when I start up a video game, the game will play but in a slow motion like state. The weird thing is the fps is not low. For example I'll have 100 fps while playing a game and the game will look like if someone slowed down the speed of the game(Again it's not an fps issue though, very smooth gameplay). Then to compensate for the lag, it will catch up a few seconds later. Not only is it like this in the game, but it also does this when I'm using the computer for other things. For example if I minimize a window it will slowly minimize instead of the usual instantaneous motion.

    To make matters worse my computer shut down in the middle of me playing a game today(while it was working). I wasn't even playing anything GPU/CPU intensive(League of Legends) my fans were working crazy hard for some reason before it happened.

    The weird thing is, if I reinstall the video drivers the computer will work normal again that is until I restart my computer.

    Things I have done already:

    - Installed newest video card drivers(This is actually when it all started)

    - Uninstalled newest drivers, installed older ones that actually worked.

    - Ran antivirus(it came up clean)

    - Cleaned Fans

    - Formatted my computer

    - Installed older drivers again

    - Flashed BIOS

    EDIT:
    -Cleaned Heatsinks and reapplied thermal paste.

    - Flashed video Bios

    -Reinstalled all major drivers several million hundred times(chipset, LAN, graphics, etc) which would temporarily fix the problem until I restart my computer
    although it's not working anymore.

    -Ran Seagate tools (passed long and short tests)

    -Ran memtest for 20 hours (passed)

    -Switched ram sticks out to see if one of them are causing the problem.


    Specs:
    OS: Windows 7 Premium 64 bit
    GPU: Nvidia GeForce GTX 560m
    CPU:Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz (8 CPUs), ~2.2GHz
    RAM: 8GB

    EDIT2:This is a very good example only mine doesn't jump as much as his does. http://www.youtube.com/watch?v=AKgpJnXzNWU

    EDIT3: Computer will freeze randomly and occasionally, if I do things too fast.
     
  2. Meaker@Sager

    Meaker@Sager Company Representative

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    Have you used some program that fixes your FPS to a certain level? Rather than trying to render the game it slows it down to get the desired frame rate. That is a pretty funky issue though.

    What sort of temperatures are you getting on the CPU and GPU?

    Have you cleaned out the heatsinks at all?
     
  3. domtriga

    domtriga Notebook Enthusiast

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    I have not used any programs besides the Nvidia drivers one.

    How would one go about cleaning heatsinks?(if you mean fans, I have done that)

    EDIT: nvm I figured it out. Still hasn't fixed it.


    Temperature info screenshot http://i.imgur.com/pmOVgQz.png
     
  4. hexum23

    hexum23 Notebook Evangelist

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    Strange, I don't know what would cause that. I know mine will run slow when I forget to change the power settings back from power saving to high performance. But that doesn't sound like your problem. Maybe try an uninstall, reboot, run driver fusion and remove all nvidia related drivers, reboot and then install new drivers and reboot.
     
  5. domtriga

    domtriga Notebook Enthusiast

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    Just tried this no luck here either.
     
  6. Meaker@Sager

    Meaker@Sager Company Representative

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    If you run out of options you could try reflashing the stock video bios.
     
  7. Prostar Computer

    Prostar Computer Company Representative

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    "For example I'll have 100 fps while playing a game and the game will look like if someone slowed down the speed of the game(Again it's not an fps issue though, very smooth gameplay)."

    I just wanted to clarify one thing: from what you said it sounds like your stats show you're running 100fps, say, and the game is slow-motion at the same time, but what did you mean by "Very smooth gameplay"? meaning everything moves as it should just very slow and not lag-jumpy? I just wanted to make sure I understood what you were saying.
     
  8. domtriga

    domtriga Notebook Enthusiast

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    I was just reiterating that my game shows I have 100 fps and the game itself is moving at 100 fps.( It's just incredibly slowed down and the game jumps around every few seconds to compensate for the slow motion effect)

    This is a very good example only mine doesn't jump as much as his does. http://www.youtube.com/watch?v=AKgpJnXzNWU


    How would I go about doing this? I can't find anywhere online that has a v bios for my card.
     
  9. Support.1@XOTIC PC

    Support.1@XOTIC PC Company Representative

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    Is this reproducible no matter the game? Are you playing networked games? I used to see this back in old C&C Red Alert games and my problem was playing on a super slow connection. 18k modems for the win!
     
  10. ajnindlo

    ajnindlo Notebook Deity

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    As Derek asked, is this happening on several games?

    I read one user had the same problem. Turned out it was a currupted Physx driver.
     
  11. domtriga

    domtriga Notebook Enthusiast

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    It does the same sort of thing with CS:GO. I haven't tried any offline games. The thing is the effect is also noticeable outside of games. i.e. When I minimize or close a window on the desktop, it minimizes/closes slowly.

    I've reinstalled and used different versions of drivers so many times. I don't think it has anything to do with the drivers, although it seems like there may be something wrong with my video card.
     
  12. domtriga

    domtriga Notebook Enthusiast

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    any other thoughts or ideas would be appreciated. I don't have the funds to purchase a new computer right now.
     
  13. Support.1@XOTIC PC

    Support.1@XOTIC PC Company Representative

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    Really beats me. If this occurs outside of gaming and even after a windows install, it pretty much is narrowed down to some hardware issue. When you did the format and reinstall, did you notice this problem right away, or did it occur after installing driverrs, A/V, software, etc...?
     
  14. domtriga

    domtriga Notebook Enthusiast

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    If I remember correctly, even right after the format, the problem was still there.


    Also, I forgot to mention I did a memtest for 24 hours and I didn't get any errors.
     
  15. Support.1@XOTIC PC

    Support.1@XOTIC PC Company Representative

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    Memtest won't catch absolutely everything. Have you tried removing one stick of RAM at a time and see if it stops with one removed?
     
  16. domtriga

    domtriga Notebook Enthusiast

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    Also have done that. Is it possible for both of them to go bad at the same time?

    I also tried moving the sticks to the additional ram slots under the keyboard. But my laptop didn't even boot up with them in that area.
     
  17. Support.1@XOTIC PC

    Support.1@XOTIC PC Company Representative

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    Sounding more like something on the motherboard. Those RAM slots should work just the same and if it didn't boot from there it might be an underlying problem on the motherboard causing this. Sounds like a lot of troubleshooting necessary to narrow it down.
     
  18. domtriga

    domtriga Notebook Enthusiast

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    what else can I do to figure this out?
     
  19. Meaker@Sager

    Meaker@Sager Company Representative

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    Sandy bridge did have issues running memory in the secondary slots only actually, something they fixed in ivy bridge so I think that's a red herring.
     
  20. domtriga

    domtriga Notebook Enthusiast

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    hmm. Is their a way to fix that now?

    It's weird because reinstalling video drivers isn't working anymore to make it work normal temporariily. However I reinstalled my chipset driver and it started working. Really bizarre, maybe it's just a coincidence that it works after reinstalling drivers?

    btw, I did hard drive tests with Seagate and it passed.

    And also I talked to my reseller and they can't seem to figure out what the problem is either.
     
  21. Meaker@Sager

    Meaker@Sager Company Representative

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    Chipset driver makes me think there is a weird IO conflict some where perhaps?

    It's a hardware issue with the sandy bridge CPU itself so no changing that.

    You could try reflashing your system bios.
     
  22. domtriga

    domtriga Notebook Enthusiast

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    I've done it twice already. I wish Malibal would give me their system and video bios, but their support doesn't want to.

    Even after explaining everything I did already, they still made me troubleshoot everything all over again.

    Also, I've noticed a "USB device not found" notification that pop ups every two seconds(I've disabled notifications so it's not annoying). I don't know if that has anything to do with it.

    EDIT: I don't think I mentioned it before but my computer will freeze occasionally. It actually just happened today, after I minimized and maximized a chrome browser window quickly(This is after I formatted my hard drive).

    EDIT2: Nvm I just flashed my video bios and my system bios and it did not fix the problem.
     
  23. Meaker@Sager

    Meaker@Sager Company Representative

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    I would certainly say that it's time to get it sent in then as if reflashing the system bios, video bios, nuking the OS, re-installing the chipset drivers does not work then you have pretty much ruled out software/firmware as a cause.
     
  24. domtriga

    domtriga Notebook Enthusiast

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    Yep. Didn't want to, but it looks like I"ll have to.

    Thanks for all your help.
     
  25. Meaker@Sager

    Meaker@Sager Company Representative

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    Not a problem, hope it gets sorted.
     
  26. Wonka_Vision

    Wonka_Vision Notebook Geek

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    This is happening to me on The Witcher 2 on my 7970M.
     
  27. Yoshigure

    Yoshigure Notebook Guru

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    Did you use msi afterburner to check fps/temps ?
    I m asking that because one day i was playing bf3 multiplayer and AMD CCC profile change the bf3 profile from AMD to Intel and with afterburner I could check that easily !

    Edit: Your problem is only in that game ?
     
  28. Wonka_Vision

    Wonka_Vision Notebook Geek

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    FPS is totally fine, and yeah it's only a problem with that game. Some other have had similar issues with Witcher 2, but I don't think a real fix exists :(
     
  29. Wonka_Vision

    Wonka_Vision Notebook Geek

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    OK so I was mistaken. I was just playing Tomb Raider and the exact same thing happened to me in that game, too. I've reinstalled Windows and I'm running the latest Intel and AMD drivers, but it's still happening. It's an odd issue because it will go away when I restart the game and then happen again after about 5-10 minutes of gameplay. I'm super stumped.

    Edit: Okay so I ran MSI Afterburner while playing Tomb Raider, and it appears as though I'm getting utilization spikes after about 5 mins of play: http://i.imgur.com/Ioxi2Jz.png
    If I minimize the window and then reopen it, the problem goes away for a few seconds but then reemerges. Is this at all a known thing?

    Thanks!
     
  30. godlyatheist

    godlyatheist Notebook Evangelist

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    Read the reply to your other thread, you GPU is way too hot. Get it fixed before you destroy your card.
     
  31. Yoshigure

    Yoshigure Notebook Guru

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    Well you can have problems in games because of gpu temperatures, i recommend repast your gpu with artic mx-4 (what i use and so far everything ok) and maybe clean laptop fans just to see if the temperature go down a little. I don't see for now your problem in drivers so 1 step its to do a clean and repast then test and if you don't get any change try a clean install of drivers in that order: 13.9 (test) if ok go to 13.10 beta (test) if ok try the last ones 13.11 beta 8 or 9.2.

    What your max temp of gpu in Tomb Raider ? And what is temperature in your room ?

    Having a custom bios like prema bios can help you, you can get full fan speed and that help to get low temperatures with fn+9 and foil mode too search the foil mode that can drop temperatures.
     
  32. domtriga

    domtriga Notebook Enthusiast

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    For anyone googling this issue, it ended up being the touchpad short circuiting. Not really sure what caused it but having the tech at Malibal replacing that is what ended up fixing the problem.