So many problems with my NP2096

They just keep on coming, this is getting frustrating. I'll try to go down the list.

1. The biggest one right now is when I take the laptop off a/c power and the battery is at 100%, it will stay on for maybe 10 minutes then randomly turn off. After restarting it, it usually doesn't happen again. Though a couple of times, it refused to start up on battery power, when I had plenty battery time left.

2. A couple of times, the computer randomly turns off even when it's plugged into the power outlet.

3. There's this weird clicking sound that come from the right side of the laptop. It's not loud, but definitely noticeable.

4. When using my computer last week, the whole screen went white as the picture faded and there were colorful vertical lines as well.

5. After 20 minutes of watching a dvd on either WMP or VLC, the picture would freeze and have to restart the computer to play another 20 minutes. The computer does not freeze, just the dvd picture.

6. I have a WinTV HVR-850 usb tuner that I use to watch TV. The tuner is Vista compatible, but for some reason, it keeps freezing. Maybe after 10 minutes, maybe 2 hours, but it freezes every time. I get the blue screen that says "A problem has been detected on your computer and windows has been shutdow to prevent damage to your computer."


I clean installed Vista last week and the only problem it seemed to solve was the dvd freezing one. I was using one of the older drivers before, and now the 179.28 right now but it doesn't seem to make a difference. I am on Vista x64. If anyone has any possible solutions, it would really help. If not, I guess I will have to ship it in to get it fixed, but as bad as it runs, I have school and can't do that until Feb 16, when we have our week off, so anything to help fix these issues would be a huge help. Thanks.

Update: Now can't play games, or run movie maker. Possible problems with GPU, or recognizing GPU. Hard-drive clicking seems louder and more frequent.

 

The clicking sound's probably from the hard drive under load o.o I get that too on my 9262 sometimes

 

How long have you had the system, and is it still under warranty?

 

the 2096 hasn't been out a year so it must be under warranty

 

That would do it, then; senility is so much fun!

 

could be your mobo is on the fritz? when i first got my 2092 i had many of your problems, but worse. have you tried putting your laptop back in the original state you received it? sager will probably make you do that and try a couple of other things before they'll send you a RMA, should you have to go that route. i ended having to send it back and got my laptop back with a new mobo in 7 days. haven't had any problems since.

 

did not have any minor issue even i use it 12h/7d play games .....sometimes work for contin. days plugged.....
i can say you got the wrong device....return it back and got replaced by new one....

 

What do you mean by "in the state I received it"? Is that just formatting it and clean installing Vista, because I just did that last week, and these problems are still occurring.

And yes, I'm still under the 1 yr warranty.

It seems these problems are all related because initially, the laptop was very good. But once the problems started, they kept on coming and now I'm having issues with it seemingly on a minute-by-minute basis.

Does anyone know if I will have to pay for shipping the laptop to Sager because I'm in Canada?

 

by "in state you received it" i meant hardware and software. clean install of os and original parts you ordered.

 

Well for questions 1 and 2 you make want to check your power plan options (click on battery icon on taskbar) and edit advanced plan settings. Could be that you settings are so that even on a/c power you comp is set to power off after inactivity of the harddrive...same for battery.

For number 3 it could be like someone else said that the hard drive is under load. My can make a noise sometimes when this happens.

Not sure about the other issues other than maybe try different video drivers and play around with VLC or WMP settings.

 

Those issues sound pretty serious. I'd definitely let Sager take care of it with an RMA.

 

Ok I'm on battery power for 10 minutes and so far so good. The HD option was set to shut off after 20 minutes of inactivity...though I had previously never changed this setting...it randomly started doing it on its own.

...but let's see if this works.

 

windows update is malicious itself sometimes.

 

Yeah I just reset to default settings for the high performance plan and it is 20 mins to turn the HD off after no activity. If your HD was turning off after 10 mins then maybe the a/c plug wasn't in properly and you were running on battery and a different plan (balanced).

 

I checked the balanced setting and it is set to 10 minutes. What does "no activity" mean in this case? Is it accessing information on the hard drive? Say if I don't do anything, other than keep firefox open and surf the web, does that count as "no activity"?

 

it might turn the hdd off in that case, but it would turn back on when needed, so you shouldn't have a problem

 

So...then why would the whole laptop turn off, if only the hdd is being switched off?

 

As far as I know, it shouldn't. I say call sager and get it fixed

 

LMAO more problems.

I install NBA2k9 today. When I click launch game, the screen opens up- then goes to the blue screen of death and restarts my computer. I thought it was maybe a bad install, but I try opening MovieMaker and I get "Windows Movie maker cannot start because your video card does not support required level of harware acceleration." The video card shows up under device manager, and says it's working properly.

Furthermore, the power outtage problem is back and in full force.

, did they give me the most defected laptop they had or what? I'm going to contact Sager, but it says to provide invoice # on the RMA form. Was that in the box they sent the computer in? I'm going to try and find it, but will it still work if I can't find it?

 

lol dude that doesn't sound good at all.

Why don't you want to have Sager look at it?

 

Because then I won't have a computer, and I have a couple of papers I need to write up before Feb 16- when we have our spring break. I need it to last that long. I'll contact Sager and let them know whats going on, but will try delaying shipping it until that date, but if they insist on sending it in right away, I'll find an another pc.

I just don't know where to find the invoice number they ask on the RMA form, and if it is necessary or not.

 

No just email them and reference the serial number found on the bottom of your notebook.