Something odd i noticed on my LCD

Im curious if anyone else has noticed this same thing. Im attaching an image below, and its a close up of my LCD with the backlight shut off. You see all the white marks/streaks? they appear to be on the INSIDE of the glass screen. Its only really visible when i have the lamp next to my laptop turned (so the light is shining directly from the side) and i view it at an angle.

Im not too concerned with it but there is an annoyance that one little spot of it is visible all the time and its one of those things that once you see it like a dead pixel you just cant look away, I dont feel exactly comfortable trying to removed this panel and clean it myself, but im curious if anyone else has noticed this?

 

hate do do this but can anyone comment on this? especially a reseller or builder?

 

Yup thats a smudge on the inside. Basically there is a piece of plastic (its not glass) that covers the screen. Its put on in the factory under almost clean room conditions to not trap dust behind it.

Trust me DO NOT remove that thing, you'll never get it back together without dust on the inside. Trust us on that

 

so im completely stuck with it? its visible all the time and irritating

 

When in doubt ask your reseller..

 

I am not at all please with this purchase. Its a $2500 laptop, and one video card failed in less than a week, because of stock i have to wait 2-3 weeks for a replacement, and have to do all the work myself because i flat out cant be without my laptop for 2-3 weeks, and now a smudge on the inside of the LCD that i can do nothing about. 2.5k may not be a major high dollar laptop, but it is high end, and when i make a high end purchase like that i expect to work well and if its not i expect the support necessary to make it right, which malibal doesnt seem to be giving.

I am being told it would take 2 months because the sealing of the LCD is done by a third party, and a replacement cant really be requested because the crappy screen sealing job may not be covered under warranty, the support im getting is poor at best all the way from some of my questions not even being answered in malibals emails

 

At the point of the messed up screen and bad vid card, i wouldve asked for a full replacement instead of replacement parts. Unfortunately if they are out of stock of that vid card, there's not much they can do. Perhaps you could get some kind of mild upgrade for your troubles?

If youre unhappy with the customer service though, that's a problem. You have to be comfortable with your reseller as thats who you'll be going to for any warranty stuff for at least the next year.

Are you within your return period? If you get a refund and need a laptop now, I think Mythlogic is the only one with current model shells/parts still stocked.

They're super great to deal with and the co-owner/builder/tester guy Josh is a genious! When everything is said and done their cost should be similar to Malibal. You'll have to discuss that further with them though.

P.S. if you get a deal pixel warranty from them, they go over your entire screen with a magnifying glass

 

A manufacturing defect is unacceptable and should never have been sold. Get a new laptop.

I don't see how you can go without a backup laptop if your life depends on one. Hardware fails all the time. There is no excuse to not have backups.

 

We have done everything humanly possible to help this customer, including instructing him on how to get his laptop back up and running, so that he didn't have to send it in for service - since he said he couldn't be without a laptop for any extended amount of time.

In addition, we have responded to every single question he has asked and our average response time has been literally 5 minutes or so over the span of 30+ emails.

We have also offered him a full refund including refunding all shipping charges, so the purchase wouldn't have cost him a penny. We told him we could also send him a brand new replacement as soon as the 6990M cards come in, under the condition that he return his laptop within the 30 day return period - but, thus far - he has rejected both offers.

 

except your saying that a replacement is impossible due to your 30 day return policy because you do not have the parts. That is NOT MY FAULT OR RESPONSIBILITY for you to keep parts on hand. And frankly a screen that is screwed up as it is tells me you did not properly inspect it if at all. you havent done jack for me except tell me to return it, that is NOT CUSTOMER SERVICE in any way. its an ultimatum saying your too lazy or just plain dont want to handle the problem

Saying i could return it so the laptop didnt cost me a penny isnt a resolution, its simply saying you do not want to deal with the problems that ive had with your product which is absurd

 

in what way does extending the return policy until you can actually honor a replacement hurt your business or your income? it does not, in fact it would help your reputation as a company which should be the ultimate goal should it not?

Not to mention the responses i got from your support line including an assumption that i have no clue about any form of troubleshooting when i have been building desktops for years, including a smart "your welcome" at the end of it is flat out pathetic

And for the record responding to emails quickly does not define good customer service but it does contribute only dependent on the quality of the responses, good customer service would be finding a true resolution other than "return it because we dont have the parts in stock so we cant even replace it yet, your sh*t outa luck" which is basically what im being told

 

This thread is going to get closed........

At this point I would accept the refund and move on. You're not happy with them, they seem to have done all they're able to do to assist you. You won't have lost any money and you get a chance to switch to a different reseller that may better click with your "style". That'll be best for everyone

 

We have said no such thing. We said you can still get a replacement sent to you once the 6990M cards arrive... however, you will have to return your laptop within the 30 day return period.

 

not really because i wont get the refund until they get the unit back at which point the other sellers ive checked with wont be offering the configuration anymore which leaves me with 0 options

 

As far as I know, Myth is the only one still offering the P180 at this time. They're a pretty close-knit operation. Use their live chat feature, politely explain the situation, and I bet they can help you out. They'll probably be selling the current gen laptops until its not feasible for them to continue doing so.

How long will it take for a refund btw? ~a week? Builders usually have their parts in stock. I'm sure you can have an order built and shipped in a few days assuming they have what you want available.

6990M's supplies are strained, I wouldn't blame Malibal for not being able to get them in. Im sure they sold them with an expectancy to be able to get more in under a certain time frame. They didn't expect that time to he pushed back by a few weeks.

 

I checked with mythlogic and they said they only had a handful of cards available and may not offer it beyond when those sell out, its a possibility they will but no gaurantee.

I understand 6990 inventory is strained, but a seller should acknowledge that fact to customers and realize making someone wait weeks if not months for an actual replacement is a lot to ask, and be understandable of that fact and willing to push out the return policy

 

If they got you a new card, would you still want to return the whole laptop? The bad card is warranty work. Returning for a refund is another story.

You should be able to tell within 30 days if you don't intend to keep the laptop. You've still got one good card right? Can't you operate on that until they get you a replacement?

If you decide to keep it, perhaps you could arrange to send in your laptop to get the screen done when they get a replacement card in. Then maybe they could test the new card out to see if there's any problems before it goes back out to you..

 

the new card would a step but i still dont like the LCD being in the condition it is, I havent checked into it but Malibal questions on whether or not clevo would even cover that in their screen and i they dont then theres not really a way to get it repaired under the warrenty, and would still likely take 2-3 months to clean/replace this as its done by a 3rd party

im running off of one card which is fine as a temporary solution till the next one comes in, and really with my school work was the only option, im a student thus not very much disposable income which means i dont have a second laptop or backup i can take with me

 

Perhaps Malibal will cover it? As in offer a replacement laptop or swap the screen in from another P180 to quicken your turn around? Then they can deal with Sager to get the screen done.

That's not something they detail in their warranty, so they technically don't have to warranty it themselves and they are in their rights to let you wait to see how Sager wants to deal with it. That would be something they would have to offer to do for you, but it doesn't sound like the interactions between the two of you have been super pleasant.

Yes, the screen is important, but this defect is an odd/scarce one and I don't know many retailers that expressly cover it in their warranty.. Maybe if you opted for a screen upgrade, but there aren't any for 18" laptops..