Sound quality issues with my Sager 5760

I just got a Sager 5760, and it is a great machine. The only problem I have with it is that the sound quality is bad. When I play rock music on it, I can hear screeching and popping sounds from both speakers. When I play any kind of music, I notice that there is a constant hissing sound that gets quite anoying.

I tried plugging in headphones and even an external set of speakers to se if the sound quality improved, but I got the same results. Hissing sounds, screeching and popping sounds from rock music.

My question is that is this normal for everybody else who has a Sager 5760, or should I request for an RMA number? I know that it is not normal for every other laptop, because I had a Dell Inspiron 5100 about 4 years ago, and the speakers worked perfercly fine.

 

If you get the same results on both the built in speakers and on external speakers/headphones, I would definitely give tech support a call.

 

ya, I don't get that problem at all, so its not normal for the 5760 in any way.

 

+1 on calling tech support. You can here some scratching, but it should be barely noticeable. Looks like the sound chip/circuitry is picking all interferences of nearby components and hard drive.

 

I believe this issue affects all of the Clevo M560A (NP5320) and M570A (NP5720) series notebooks, I wasn't aware it affected the M570U (NP5750/5760). The problem with the older models was an over-amplified headphone jack. It's not something you can fix, and I do not know if a BIOS update would do anything either.

Wait for most 5750/5760 owners to chime in. To test, plug in headphones and listen for static, it's pretty strong.

 

Well what Chaz said is right, although I don't think the internal speaker should have issues. Have a 5320 myself, and the problem arises only while using headphones. The speakers work fine, pretty good actually.

Try disabling infrared and see if it helps improve sound quality (unlikely.) If not I would give Sager or the people you bought it from a call/e-mail.

Good luck getting it sorted and keep us updated.

 

I'm currently hooked up to a 5.1 speaker system and have not had this issue this way or with the onboard speakers. (this setup uses the headphone, mic, and back port (not spdif) for full capability)

Other than serving to freak me the F out while playing FEAR (which i guess is a good thing ), the sound on my 5760 has been excellent.

 

Perhaps playing with the audio settings might reveal a setting that it causing some interference.

It can't hurt to see what tech support has to say about the subject.

Good luck with that.

 

Thanks a lot for your help guys, actually, the problem was with an external device near my laptop. Silly me.

 

Ahhh.. yay for EM interference.

 

REM333

what was it?
because I also have this issue with my 5760

 

I have the hissing/static problem with the headphone jack on my Sager NP5320 - the problem is an overamplified headphone jack. There is no way to fix it. It's not possible.
If you remap the headphone jack to the microphone port or any of the other audio jacks, the sound is crystal clear. However, that doesn't work that well on my notebook because the sound comes out of the speakers too, and I believe I had some problems getting proper bass. I haven't experimented in a while because I bought an Audigy 2 and solved (rather, got around) all the audio problems.

I wasn't aware that the NP5760 had these problems.

 

The sound quality is good, its need some configuration within the RealTek software.
Set the Environment option to Carpeted Hallway.
And if you want even more quality, set the Equalizer to Soft (as in Soft Rock)

Try it, it worked well for several people, using WinAmp especially.

 

I just quote what Gophn said.
I own a Fabolous Clevo M570U bought at Flawlesscomputers and I really didnt have any audio issues (in fact any issues at all), also we have to consider that the build inside speakers are for notebook and not really as professional external speakers.
So in most of cases its just a matter of software audio setup (Realtek settings).

In Particular the setup provided by Gophn and that i tryed on my laptop just made my audio output as the best i ever heard from notebook.
It really makes the feeling of SRS WOW and kind of surround.

I REALLY love that machine..I really believe is the best HIGH END in commerce.

 

i have the hissing/static problem on my 5760 as well...any ideas apart from what already been said?

it only hisses when playing DVD's however...