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    Technical Issue: u700 started to freeze

    Discussion in 'Sager and Clevo' started by Dark_Ansem, Jul 30, 2013.

  1. Dark_Ansem

    Dark_Ansem Notebook Consultant

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    my u700 has recently started to freeze whenever I use a browser: chrome, firefox.
    it does not freeze if I boot the OS in safe mode with networking, otherwise it gives this issue randomly.

    the issue is that the system becomes completely unresponsive and I have to shut it down via the power button, no BSOD,
    can you help?
     
    Dark_Ansem, Jul 30, 2013
    #1
  2. MrDJ

    MrDJ Notebook Nobel Laureate

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    no idea but it might be worth trying a system restore to the day before you noticed the problem.

    have you loaded any new software, drivers, windows updates. could be any of these or none of these.

    also can you post your full spec so everyone knows what system you have cpu/gpu/ram/hdd/ssd
     
    MrDJ, Jul 30, 2013
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  3. Dark_Ansem

    Dark_Ansem Notebook Consultant

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    ok, how do I get my full specs?
    I've had updates of both video driver, windows update
     
    Dark_Ansem, Jul 30, 2013
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  4. MrDJ

    MrDJ Notebook Nobel Laureate

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    you should find the system spec in control panel. not sure of the shortcuts as using xp at work.
    are you running vista/ 7 or 8

    how did you load the video drivers and which ones did you load. whql or beta and driver number would help.
    also is it nvidia or ati gpu
     
    MrDJ, Jul 30, 2013
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  5. Prostar Computer

    Prostar Computer Company Representative

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    There is probably a background service that is causing the system to hang (one that is not loaded in Safe Mode). You can check your Event Viewer (Control Panel -> Administrative Tools -> Event Viewer) for any logs that may have been created due to the hang and hard shutdown. :)
     
    Prostar Computer, Jul 30, 2013
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  6. Dark_Ansem

    Dark_Ansem Notebook Consultant

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    formatted it. didn't lose anything irreplaceable.
     
    Dark_Ansem, Aug 27, 2013
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  7. Prostar Computer

    Prostar Computer Company Representative

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    That works too. :cool:
     
    Prostar Computer, Aug 28, 2013
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  8. Dark_Ansem

    Dark_Ansem Notebook Consultant

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    even after formatting, it still sometimes freezes,
    almost only when browsing in firefox "non-safe" mode.
     
    Dark_Ansem, Sep 14, 2013
    #8