Thoughts on Eurocom? Eurocom Electra 2 (Clevo W650SJ)?

I'm interested in buying the Eurocom Electra 2, however, I've never dealt nor heard of them before now. Can anyone give me some insight into the quality of Eurocom and the customer service? How easy is it to RMA? Also, for anyone who has the Sager 6658, Clevo W650SJ, or Electra 2, what are your thoughts on it? What's good and bad about it? How's the build quality? Thanks!

 

I got an M3 from them a few months ago. Its a great little system, 13.3", 765M graphics and I got a nice 10% student discount to top it all off. This is my experience but why don't you call them and ask them some of those questions? my build quality is good. The electra looked like a nice system to me but I wanted something smaller, and I don't think it was out when i got my system. I'm rambling......uhhhhh I haven't had to contact their support, I usually google any problems I have with my car, house, computer.....

 

I purchased a Eurocom M3 as well, can't say I've had a good experience with it at all. Here is a post I made to Eurocom. My problem still has not been resolved and I haven't heard back from them yet.

I would like to start by saying I am incredibly disappointed with the service I have received from Eurocom and as a result of my current experience I would not recommend or purchase a Eurocom built pc ever again.


In March of this year I purchased a Eurocom M3, a powerful little unit that by description is an incredible machine and would be perfect for me as a designer/developer and gamer. I received the unit, and went straight back to Best Buy to exchange it within my first week of owning it due to large spots of light-bleed in the middle of the screen. I got a second unit shipped to me and it appeared fine so I just blew it off as one bad unit. Everything was fine with this second unit for about 6 months until some white spots started forming in the middle of the screen. I was out of my exchange period with since they don't offer a service plan on this device (and now I see why), so I submitted a ticket with Eurocom to have my computer shipped in for repairs. I instantly received an auto response saying that some one would be in touch with me soon. Sixteen days later I hadn’t heard from anyone, so I sent a second email saying I was a bit disappointed that 16 days is “soon”, within an hour I received a response from someone on the service team telling me where to ship my computer.


The next day I shipped out my computer and in under a week later it was back in my hands. Quick turn around from when I sent it out, which got me over my initial disappointment with waiting over 2 weeks to get it sent out but that was fine, at least until I opened the box. When I opened the box first thing I noticed was the bezel on the screen seemed a bit loose, but I figured alright, I guess things don’t always go back the same once they’ve been taken apart. Then I turned on the screen, and as you’ll see in the attached image I was greeted by some lovely chunks of light-bleed! I ended up with a far worse looking screen than the one I had initially sent in to be repaired. As for the clip holding the top piece of the bezel on, it was broken during repair I assume as it keeps popping out and will not clip in properly.


This was on November 10th, on the 11th I sent in an email detailing the issues I had with the computer and got a response same day forwarding my email to someone else, 2 days later, I hadn’t heard anything so I sent another email just stating I haven’t heard back, the email was again forwarded. Five days later (Nov 17th) and I received a response from my initial contact asking if I’d heard anything yet, the answer was still no. My message was again forwarded. Later that day I received a response from the person I was being put in touch with asking if the package was damaged when I received it (which it wasn’t) and asking me to send images of the unit. Next day I sent out the images, then it was time for the waiting game yet again. Two more days, hadn’t heard back again, so I responded asking just to confirm my issue. Still nothing. Early on the 21st I requested to my initial contact, that the issue be escalated, I was again forwarded to someone else within Eurocom. Who again has yet to respond.


I’m so incredibly disappointed with the experience, and quality of the service and products you guys are offering and frankly I’m not even sure what to do at this point. This is a waste of my time and is having an effect on my personal business as a developer, it leaves me with a faulty screen for doing graphics work or without a computer at all because it’s being shipped away for repairs, and as I said before I will never do or recommend this again.

UPDATE - Monday Nov 24, same day the message above was sent.

Hi Eric, I have been thinking for a while on what to say in reply to you. Simply put, we have failed you, on many levels. I would like to apologize deeply for this failure. I know this does not change what has happened. I am sorry this failure has lead to a negative affect on your lively hood and your job. As you know, this sort of thing can happen at any business, large or small. We are human, we do make mistakes from time to time. This though is unacceptable. I have escalated this to our upper management and passed this to our customer service teams. They will reach out to you shortly but I wanted to reach out to you and offer this apology in the meantime.

 

they had very bad feedback a few years ago (archived posts on here somewhere).
i think they did buck their ideas up for a while but we still see the odd bad report.

what country are you from?

http://forum.notebookreview.com/reseller-feedback-forum/758015-eurocom-experience.html

http://forum.notebookreview.com/res...rocom-unpleasant-experience-happy-ending.html

only these 2 on last 10 pages but best wait for owners to reply.