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    USB 3.0 ports doesn't work

    Discussion in 'Sager and Clevo' started by kallinka, Jun 20, 2011.

  1. kallinka

    kallinka Newbie

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    Hi!

    I've got the p150hm with the latest drivers for the usb 3.0. Still the usb 3.0 ports wont detect any device whatsoever, the usb 2.0 are fine.
    What should be my next step of troubleshooting?

    Any help is much appreciated!
     
    kallinka, Jun 20, 2011
    #1
  2. 4st3risk

    4st3risk Notebook Evangelist

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    Driver install failed?
     
    4st3risk, Jun 20, 2011
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  3. mythlogic

    mythlogic Company Representative

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    Hey,


    Quick and easy way to check if its driver related or if its RMA time

    In your start menu there will be a group called Reneases Electronics with a USB 3.0 utility in it.

    If that doesn't exist, you need to install the USB 3.0 drivers

    If it does exist, click on it. If it shows everything is ok (it'll list a driver version and a firmware version) then everything appears to be ok. Give it a reboot.

    If it does exist, click on it. If it complains it can't figure out your firmware version, thats not good. Reboot, and don't plug anything into that port, rerun the utility. If it now produces a firmware version then it should be ok.. If it still doesn't contact your reseller as you may have a bad USB 3.0 firmware flash. We've had it happen before. Sometimes you can just remove the battery and AC and leave it for a bit and it'll be ok, and sometimes you have to RMA it.
     
    mythlogic, Jun 20, 2011
    #3
  4. kallinka

    kallinka Newbie

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    Problem solved, rebooting twice fixed it. Weird.

    Thanks for the quick responses anyway.
     
    kallinka, Jun 20, 2011
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  5. mythlogic

    mythlogic Company Representative

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    Yea you probably have an earlier version of the USB 3.0 firmware.. It does that sometimes just kinda falls over.
     
    mythlogic, Jun 20, 2011
    #5