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    Unexpected performance + temperature in laptop

    Discussion in 'Sager and Clevo' started by Mangoianu, Aug 19, 2018.

  1. Mangoianu

    Mangoianu Notebook Enthusiast

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    Yesterday I got my Prostar (reseller of Clevo) N850EP6, equipped with an i7-8750H and GTX 1060 6GB. I also own a desktop with an i7-6700 and GTX 970, which I assume are close in terms of performance (though the 8th gen has more cores).

    Right off the bat, with the laptop plugged in, and setting all battery settings to "performance", updating the Nvidia driver to the latest and tweaking the control panel settings, I was met with lag spikes, and an unexpected drop in FPS (ex. in CS:GO, where my desktop FPS would normally be 180 FPS, but the laptop never went above 110).

    I was a bit confused considering the laptop had a 144 hz panel, which was actually impossible to achieve considering that the thermal readings were 85-90C max in the lightest of games like Minecraft (which again, shown only an FPS of 90! as compared to my desktop, which was running at 400+).

    After reading that the Clevo Control Center app caused some GPU throttling, I was expecting the FPS to be a bit higher after closing it (which it did), but games started lag spiking when hitting that 85-90C zone. Even running at "maximum fan" in CCC before I killed the program failed to keep the temperatures in the 60's and 70's over the course of a few minutes.

    I suspect that it's the architecture of the case itself, and the airflow design. While this thermal issue pales in comparison to what I've experienced with my 17.3 inch HP Omen two years ago, I am considering returning this laptop.

    Does anyone have any more tips? Has anyone else had this issue? I don't think repasting the CPU would help, either, considering the fact that the computer wasn't even built a week ago and I haven't even put it under heavy load for more than an hour.
     
  2. poprostujakub

    poprostujakub Notebook Consultant

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    RMA it, it shouldn't act like this.
     
  3. Chastity

    Chastity Company Representative

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    If the repaste job is bad, it'll be poor from day 1. I would redo the paste first before RMAing it.
     
  4. Mangoianu

    Mangoianu Notebook Enthusiast

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    I actually partially fixed the issue. I was killing the hotkey program instead of CCC. Doing so boosted frames in games like CS:GO up to 120-180 FPS, which I presume is fine for an 8750H?

    Also with the FPS on Minecraft, it was fixed by turning off AF completely, which boosted frames from 180-250 FPS. Minecraft is a single core game though, so that may be the reason why it's not as high as my desktop's 3.40 GHZ CPU. Even though the laptop CPU seems to be turbo-clocking at 3.9 GHZ some times.

    Though the only thing left in question is Minecraft frames w/ shaders. My desktop would normally get 70-90 FPS, but the laptop is struggling with 40-50 FPS. GPU seems to be at max load when shaders are on, but the lower frames may be because it's a mobile GPU, not a desktop one.
     
  5. Meaker@Sager

    Meaker@Sager Company Representative

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    The 1060 mobile card is faster than the 970. It's faster than the 980 desktop.
     
  6. Mangoianu

    Mangoianu Notebook Enthusiast

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  7. Prostar Computer

    Prostar Computer Company Representative

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