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Warranty process question.

Discussion in 'Sager and Clevo' started by 4st3risk, Feb 29, 2012.

4st3risk Notebook Evangelist

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I've RMA'd my laptop about a month ago due to developing of excessive bleeding in the corner of my 95% Gamut Matte LCD. And 2 weeks later they (Sager through XoticPC rep) tell me - exact quote: "...They are out of stock on the screen you need and they have ordered the screen but are just waiting for the screen to arrive for replacement on your laptop."

When XoticPC still sells NP8150 with my LCD without any mention of possible delay. So, is somebody lying here or Sager warranty claims are a lower priority than sales???

I'd like some input from people who dealt with Warranty repairs.

4st3risk, Feb 29, 2012

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Support.3@XOTIC PC Company Representative

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hi 4st3risk,
Sorry to hear about the delay in your RMA. Sager indeed was out of those monitors and they did recently come back in stock. I'll follow up with Sager and our service department to get your RMA expedited. We'll get a reply to you ASAP

Support.3@XOTIC PC, Mar 1, 2012

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Support.3@XOTIC PC Company Representative

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When you get a chance please do check your email for an update, thanks again for your patience!
Feel free to contact me with any other questions.

Support.3@XOTIC PC, Mar 1, 2012

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