The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Warranty via XOTIC PC

    Discussion in 'Sager and Clevo' started by Lstormy10, May 4, 2009.

  1. Lstormy10

    Lstormy10 Notebook Guru

    Reputations:
    35
    Messages:
    55
    Likes Received:
    0
    Trophy Points:
    15
    I've heard many people state that there are advantages to buying through a Sager reseller such as XOTIC PC because of better support. My question is what warranty option do I select to receive the good support via XOTIC rather than the so-so support via Sager? There are multiple support options for the same number of years available when I configure my NP8662 - which is the best pick for a 3 year warranty? Thanks for any help.

    P.S.: Hopefully I can get this order by the end of next week. *Crosses fingers.*
     
  2. Ovreagr

    Ovreagr Notebook Consultant

    Reputations:
    70
    Messages:
    250
    Likes Received:
    0
    Trophy Points:
    30
    I would guess any of the options that do NOT say Sager at the beginning.

    So for 3 year use one of the two in red, depending on desired coverage/service and cost.
    Of course, you can always call Xoticpc and ask them too. They are very friendly and helpful. ;)

    :p
     
  3. Nirvana

    Nirvana Notebook Prophet

    Reputations:
    2,200
    Messages:
    5,426
    Likes Received:
    0
    Trophy Points:
    0
    ^Correct. Those without "Sager" are XoticPC.
     
  4. eqmiami

    eqmiami Notebook Consultant

    Reputations:
    56
    Messages:
    241
    Likes Received:
    0
    Trophy Points:
    30
    As far as I understand (though I am not yet a customer), the first year which includes Parts AND Labor is handled by Sager since they deal with the Parts stuff (giving you parts for free). XoticPC then adds two years of free labor on top of Sager's 1 year of labor.

    XoticPC's Tech Support though (on the phone) is free forever.

    Peep this perhaps?
     
  5. Lstormy10

    Lstormy10 Notebook Guru

    Reputations:
    35
    Messages:
    55
    Likes Received:
    0
    Trophy Points:
    15
    Thanks for the quick info guys!

    EDIT: I didn't scroll down on the warranty page far enough. *Facepalm.*
     
  6. eqmiami

    eqmiami Notebook Consultant

    Reputations:
    56
    Messages:
    241
    Likes Received:
    0
    Trophy Points:
    30
    *Dropkick*

    It's like in Willy Wonka (contract), just don't turn your back on the Oompa Loompas.
     
  7. Justin@XoticPC

    Justin@XoticPC Company Representative

    Reputations:
    4,191
    Messages:
    3,307
    Likes Received:
    0
    Trophy Points:
    105
    As others have mentioned those warranties are what come with our support. However anyone that purchases the 5793, 5797, 8662 or 9280 receives our 24/7 Domestic Based Support included with the purchased stock warranty ( 3 Year Labor* 1 Year Parts Warranty Lifetime 24/7 DOMESTIC Based Toll Free Telephone Tech Support) or any other warranty that is purchased.
     
  8. eqmiami

    eqmiami Notebook Consultant

    Reputations:
    56
    Messages:
    241
    Likes Received:
    0
    Trophy Points:
    30
    XoticPC FTW!