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    Well Done Kobalt

    Discussion in 'Sager and Clevo' started by RichardWillis, Mar 10, 2011.

  1. RichardWillis

    RichardWillis Newbie

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    Hello All,

    I've posted a few times on here. Firstly was a bit negative about Kobalt, as many seem to have been in the past. Later I posted to say how pleased I was with the laptop.

    I've had a problem with the BIOS and my laptop ended up fried. Called Kobalt who arranged for next day pick up by TNT. They got the machine back, ordered a new motherboard, fitted it and at the moment it is winging its way back via TNT to me in the Netherlands. The whole process has been resolved within 2 weeks. The main thing, from my point of view, is that the communication with them (all via email) has been timely and up to date. This is a big improvement. They have a new support manager there called Peter who joined mid Feb. Generally the feeling seems to be that things have improved since then (it may be a coincidence !!)

    From my experience things certainly are looking up with Kobalt which is good as the product is great. My G890 (Clevo X8100) is a real beast and I will be very glad to get her back again :)

    Cheers - Rich
     
    RichardWillis, Mar 10, 2011
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  2. Baka

    Baka (・ω・)

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    Well I also received my laptop today morning. Sure it's a week late but that's due to delivery complications which I didn't really mind :3 Everyone makes mistakes. Kobalt swiftly responded to the problem and dealt with it with haste. Communication wise, I'd say they're really quick to reply :p usually within a few hours to a day at most :)

    -Stamps paw of approval-
     
    Baka, Mar 10, 2011
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  3. overseer07

    overseer07 Notebook Enthusiast

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    Just FYI -Peter is user Pman on these forums, so you can send him a PM to say thanks! From the threads I've seen lately, things have picked up over there since he started.
     
    overseer07, Mar 10, 2011
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  4. Alexrose1uk

    Alexrose1uk Music, Media, Game

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    They're a small company, so when they're busy, an extra pair of hands can really help! Not like Pete isn't enthusiastic about his tech either!
     
    Alexrose1uk, Mar 10, 2011
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  5. Blacky

    Blacky Notebook Prophet

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    Yes, it feels good to be part of the Clevo community both as user and as reseller. That's why I still visit this forum once in a while :).
     
    Blacky, Mar 10, 2011
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  6. hispeed4567

    hispeed4567 Notebook Evangelist

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    Good to hear. Gotten kinda tired of all the negativity surrounding them, but at least they are improving.
     
    hispeed4567, Mar 10, 2011
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  7. MrDJ

    MrDJ Notebook Nobel Laureate

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    things are certainly on the up.
    latest review of their new G150 scores 9/10 can be found HERE
     
    MrDJ, Mar 11, 2011
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  8. Pman

    Pman Company Representative

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    Hi Guys,

    Just wanted to pop on and say Thank you, we are all working long hours to get peoples orders/RMAs done as fast as possible and it does mean alot to all of us at Kobalt when we know our customers are happy :)

    So from us here, Thank you :)

    Pman

    P.s Yes I am Peter from Kobalt :)
     
    Pman, Mar 12, 2011
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