What does Sager do with returned laptops?

Just curious what Sager does with their returned laptops? Dell and HP and the other big PC companies have their outlet sites where they sell open box, scratch and dent, or refurbished machines.

What does Sager do with theirs? Seems they'd have a place to buy a refurb / open box machines. But I've never seen any place that sells refurbished Sager notebooks.

 

i was wondering this as well?

 

taken apart to for repairs of future notebooks?

 

I doubt they'd want to hold on to that inventory that long.

 

The flowchart goes something like this...

Sager --sells-to--> Customer --returns-to--> Sager --sells-to--> Dell --sells-to--> Customer --returns-to--> Dell --sells-on--> Dell Outlet

j/k

 

I wanna say they reuse it and sale it as brand new. Because when I got my laptop it didnt look brand new has some finger prints and blemishes... Some of the screw look worn on the back...I would return or exchange it if it was local but I need my laptop for college so couldnt just sent it back. Also I had to pay for shipping...

 

You have to remember someone puts these together, its not like a machine or anything so it will have some finger prints possibly on it but that should all clean right off.

Some techs in the field use gloves and some don't.

As for returns, I would think it depends on the condition of what they got back. If its was new and customer changed mind or did not want or looks in brand new condition they may just resell it. If its been used for 20 days and customer returned they may save and use for warranty parts or work or send as a replacement for a defective one or something.

 

Sager has had bad reports from their customer service endeavours. I've heard of people getting back banged up machines, sawdust all over the machine, all kinds of stuff. Some had cracked hinges etc. The resellers have to make sure it's fine though, and this is why we suggest wholeheartedly going with one of them. If you did go with one of them, you should have taken pictures and reported it to them. It's never a bad thing that they make sure their business is better.

 

Ouch to a couple posts

Definitely good question though, but guess we can only presume things. Such as parted out for repairs, but unless there's any massive damage then of course there's nothing in stopping them from selling it as new.. which even if it was returned in the 30 day period is still pretty shady practices

 

Businesses cannot sell used or open equipment as new, even if customer bought it, opened it, and returned it an hour later. It has to labeled as open box, scratch and dent, or refurbished (if it's gone through a certification process). Companies can get shut down for selling open items as new.

I'm hoping some Sager resellers pipe in here, unless they don't even know. I'd hope they would.

 

I think they just sell it in the Asian market or Ebay it. They can also sell the laptop to those computer part warehouses for them to scrap it.

 

The machine will be disassembled, the parts tested, then recycled back into the repair or production queues.

It's not like they're going to throw away a perfectly functional motherboard, CPU, or GPU.

 

I guess I can see them being used for repair parts, but for new factory parts I can't see it. AFAIK there's customer protection laws against that.

 

Yeah I'll openly admit to knowing nothing about the legalities of manufacturing.

 

Yeah, it becomes inventory for RMA/replacement parts. Most tech companies do this.

After some time, units may be sent off to be refurbished and sold as refurbished in other world markets.

 

This is the most likely scenario. Where I work we have a policy in place that items returned up to 90 days can be resold as new. We will clean up our units, replace any housings that are damaged, retest and restock. After 90 days units have to be scrapped or used as demo units. The industry I am in is heavily government regulated and they don't have a problem with that. it's not uncommon and really economically these days you cannot afford not to reuse perfectly good parts.

 

Would it be a bit unethical to sell a perfectly working GPU from a defective laptop at the same price as you would sell a normal standalone GPU?

My answer: Yes.

Mr. Mysterious

 

While what you say is true, in the business world it seems like ethics and morals have long since been flushed down the toilet. It's ALL about the making of a buck now.

 

All I know in the auto industry you couldn't use a part off a car if it sold to a dealer and then was sent back for whatever reason. It would have to be scrapped or sold as used parts.

 

returned laptops to sager goto laptop heaven where they'll find some loving angel to use them. or maybe they goto hell. who knows? maybe hell is dell, though.

 

The get refitted on the USS Enterprise.