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    What just happened (help)

    Discussion in 'Sager and Clevo' started by Menasor2, Feb 22, 2012.

  1. Menasor2

    Menasor2 Notebook Consultant

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    I'm sitting here browsing the internet on espn, youtube, tumblr when all of a sudden the screen turns black for like 5-7 secs then comes back on. On the bottom it says display kernal stopped working but has successfully recovered. How or why did that even happen? Can anyone help me out? I'm scared :confused:
     
  2. wild05kid05

    wild05kid05 Cook Free or Die

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    Sounds like VRAM is overloaded, I'm not certain since you were only browsing webs but similar thing happened to me while I underclocked my VRAM
     
  3. Menasor2

    Menasor2 Notebook Consultant

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    I had like 4 windows open and I clicked on a picture on espn for the nba scores for yesterday and had it open, then it went black. Is it a major problem and is there anything I can do to avoid it again?
     
  4. cradle_emperor

    cradle_emperor Notebook Consultant

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    I run into the exact same problem once in a while, same card.

    I kinda paniced at first too, tried updating, reinstalling drivers, redownloading flash, reinstalling ie, etc. Couldnt really find a clear cut solution. It only happens very rarely and didnt seem to affect 3D clock performance, only happens when browsing or watching youtube videos stuff like that. so i just gave up. not too big a deal.

    Some other people were speculating it had something to do with AMD drivers and incompatibility with adobe flash but im not sure on that.
     
  5. cradle_emperor

    cradle_emperor Notebook Consultant

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    oh wait, never mind. i see you have 560m. i have a 6990m.. I got mixed up because I was reading a different thread just now tlaking about the 6990m

    well, in that case. I dont know. maybe Nvidia has the same problem :/ strange
     
  6. Menasor2

    Menasor2 Notebook Consultant

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    Thanks as long as its not going to cause any serious issues then I'm ok. I do think I'm going to update the drivers because of the release of the new Nvidia driver. Just hoping it doesn't happen again. Scared because this is my new laptop so I'm a bit worried but thank you for easing my mind a bit.
     
  7. luisqcosta

    luisqcosta Notebook Enthusiast

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  8. draxen

    draxen Notebook Consultant

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    It's most likely a driver problem which is a known issue with the NVidia display driver. Install the latest version which was released yesterday which specifically fixes this problem :)
     
  9. Menasor2

    Menasor2 Notebook Consultant

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    I'm not sure if I did a clean install of the new drivers so here is a breakdown of what I did.

    1. went to the control panel
    2. uninstalled nvidia driver (but kept Nvidia HD audio 1.3, Update 1.7, and PhysicX 9.12)
    3. reboot the laptop into safe mode
    4. used a sweeper/ccleaner
    5. restarted windows
    6. installed nvidia display driver 295.73

    Now I notice when I looked into the Nvidia folder I didn't delete the old 285 drivers folder will that matter?
     
  10. Bleaker

    Bleaker Newbie

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    If you mean the %SYSTEMDRIVE%/NVIDIA folder - it's just an unpack folder where all the driver install stuff is stored prior to installation. Once the installation is complete, the folder contents is no longer needed. It's never deleted automatically, so you can as well delete it yourself. Although I'd keep it around for a few days for an easy rollback, should the need arise.
     
  11. sha7bot

    sha7bot Company Representative

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    Can you recreate the issue in a different browser? Try Chrome, Firefox, and IE.
     
  12. Anthony@MALIBAL

    Anthony@MALIBAL Company Representative

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    It sounds like you've got either bad drivers or a bad install of them. Try doing a true clean install by uninstalling ALL Nvidia drivers, display or otherwise, then running driversweeper in safe mode. Install the new drivers again.

    If you still run into issues, then clean them out and reinstall the drivers you had originally. It's always possible the new release just isn't going to work 100%.