What resellers say about this 7970 issue?

They are happy because they sell new clevos like hot cakes.Just wondering what they say about all this problems.Maybe all these peoples should send them back all laptops for return or repair.That way they will know that we are really unhappy.How You can sell not fully working product?

 

thats a fairly ignorant statement seeing as how it isnt their fault...

 

Wow, I can see a hornets nest a' brewin' here...

According to UK law (at least) it actually IS the sellers fault for selling a faulty item or an item "not fit for purpose", if an item it is sold on the premise that it should be able to perform a task but the item cannot, then the item is not fit for purpose and must be replaced or refunded by the seller.

It's up to the Clevo resellers in this case to chase AMD, it's just ashame that most PC and laptop resellers seem to be pretty crap with customer service (not that I've had a bad experience at all - just reading some of the posts on here...). Either way, I'll be happy to wait for the drivers as long as it doesn't take too long, however I also think that it's disgusting that AMD put a card out that's not fully supported yet and that resellers make no effort to warn the public purchasing the hardware of the known faults and issues.

 

I just want to know what resellers say because I bought one months old 170EM from private seller.Laptop is on the way so I did not contact reseller yet.

The problem is that reseller don't test laptop in games.Or they did and say nothing? Who knows.

I just can't believe that resellers don't play games on their laptops at home.Im sure they knew about the problem and keep selling them.

 

What problems are you referring to? I haven't had a single problem with me 15" 7970.

 

Read forum

 

Yeah, in several threads on this forum.
The computer industry have sold products they know to be incomplete or faulty for some time. You could say that for amd, nvidia, apple, Microsoft etc. I suppose they will sell stuff if it works to a certain standard, then hope to fix it later. The 7970m does work, just not as well as it should.

 

The 7970m works and will work better with updates. So if business A decides to not sell the 7970m due to improper driver support then everyone would buy it from business B. Business A due to the failing economy struggles further and approaches bankruptcy because half of the laptops sold right now pretty much contain a 7970.
Can we please be realistic here folks?

 

While not an international lawyer, I'll take a wild guess that any purchase that occurs in the US through a builder/reseller would fall under the jurisdiction of US Code of Law.

Note, this post has no bearing on any end-user complaints in the US or abroad, nor the legitimacy/illegitimacy to any specific complaint.

 

My P150EM works phenomenal with Witcher 2, Shogun 2 and Max Payne 3, the only 3 games I'm playing right now. So I'm very happy I have this machine.

 

over 500 views and no reseller respond to this thread

 

Dude do you honestly think any reseller is going to reply to your obviously already biased question? We know you think there is a problem with the 7970m. What would your response be if a reseller came in and said there is no overall problem with the 7970m in our experience; some specific users may be experiencing issues but the majority of users are not. Your response would probably be "read the forum". How do I know that? Because that's been your exact response in other threads about the 7970m.

If they came in and said anything else, like maybe " the card, enduro and drivers are very new, you need to be patient and let AMD work out the kinks and release mature drivers", do you think everyone would go "ok well that's good to know, thanks for letting us know, we'll stop complaining now?" No there'd be a storm of "you can't sell a product that's not ready" "I want a refund or a discount for this immature product" "well I'm not going to buy a 7970m until its ready" "I'm going to wait for this to get fixed before buying any laptop" "etc etc" plus dont forget any reseller reaponse would be copied and linked to ad nauseum on every single thread about the 7970m, AMD and Clevo for at least six months; and what do you think their vendors would think of them "bad mouthing" their products? Would reseller X expect to hear the next day from AMD: "what are you doing making an official statement about the 7970m when you have no right to?" What in gods name do you think any reseller would hope to gain by replying to you?

We all know the reality is that the drivers are not as good as they could be and we all hope and pray will be eventually. There are also definitely some less than perfect paste jobs out there and it appears some laptops where the fan doesn't line up perfectly with the heatsink (both of which are annoying on high end laptops but fixable, only indicators of not ideal QC and we have no idea of how widespread).

Don't get me wrong, I'm as worried about the 7970m as you are, my np9170 arrives Monday. But you have to be realistic in what you expect. There's no way any reseller would ever reply to you with anything other than "there's no overall problem" or an official response from AMD/Clevo if there ever was one. MAYBE you'd see some sort of heavily headed response along the lines of "we've been seeing some issues that might be from a bad batch or a broader problem but we're working closely with the vendor to identify and rectify the situation" but my guess is we'd only see that if they were already certain there was a broader problem.

 

Resellers acknowledging any problems with the 7970M would be a hard blow to their business

 

I don't really blame the resellers, but it is kind of their job to get a handle on the products they're selling. In any case, this is primarily AMD's foible. Problem is as consumers, we've become so complacent with the hardware and software thrown at us that we accept incomplete or unstable products without complaint.

Users returning their products in mass is about the only way consumers have a way to let companies know they're not happy with a product. People say vote with your wallet, well that's what you'd be doing.

I'm not saying other companies aren't guilty of this, most are, but again, it's the result of our own complacency and acceptance of substandard products that got us here. If I had a 7970m and had the kinds of issues that have been discussed I would have absolutely returned it within my 30 day window because outside of that I have no recourse except to either sell my machine or wait and hope for an appropriate driver update, if it's not a hardware issue It took nVidia well over a year to make Optimus not such a headache and it still is problematic. I would expect AMD to take a while to make it much more refined. But if I paid $1500+ for a new laptop and had to wait months for it to operate properly, I personally don't find it acceptable.

Although looking at the OP's signature if the machine is in transit and is concerned about the issues, either don't accept the package or don't order in the first place. You still have a 100% money back guarantee return window 30 days from when your system shipped.

 

MYTHLOGIC :: Computers | Service | Support

Also, Sager isn't able to bring those 1000s of laptops their homes and install every game to test it to make sure it works. If they did, no one would have their laptop (because of the time that would take) or it would cost another $100 or something for that kind of testing. Plus, it's not the resellers' fault, because Sager is supplying them the laptops (except for Mythlogic, which does test games on laptop, and Malibal, which idk_

 

I bought my laptop from unhappy owner for much less what he pay for it.
I just give it a try.I would never pay a full price for product that is not working properly.

 

The whining about drivers is immature and the resellers know it. The heat issue may be a real engineering problem and needs to be addressed.

 

Yeah, based on the other thread, baffling the heat fins and adding additional pressure improved cooling. Tells me there's clearly a design or manufacturing problem. That's something I'd like to see fixed absolutely. It may affect 680m as well, heck it may affect the CPU just not at such a horrible degree.