The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    What's a good turnaround for RMAing?

    Discussion in 'Sager and Clevo' started by sterben, Nov 5, 2007.

  1. sterben

    sterben Notebook Consultant

    Reputations:
    78
    Messages:
    185
    Likes Received:
    0
    Trophy Points:
    30
    So, I love my 5790. It works great, except for a few things:

    -card reader doesn't work (I've tried up to date drivers, drivers on driver cd, SD and memory stick pro duo cards, often times i'll get a BSoD when putting a card in heh)
    -LEDs on the front don't all work (HDD doesn't light up at all, wireless is always on regardless if I turn it off, etc)

    This has been this way since I got it, but both of these are pretty minor points since everything else runs great and so I didn't return it right away (I was a pre-order).

    Now that I've had it a few months and my excitement has planed off, I'm thinking of returning it to get these things fixed. However, it's not worth it if it's going to be gone for 3 months or something.

    So, I guess what I'm asking is, as an estimate, how long do you think it would take to ship, get things fixed, and ship back? I realize this would totally be a guesstimate since actual times will vary all over the place, but I don't even know the ballpark..
     
  2. adinu

    adinu I pwn teh n00bs.

    Reputations:
    489
    Messages:
    2,842
    Likes Received:
    0
    Trophy Points:
    55
    A turnaround time frame for that kind of work should be a week, including transit time. It should definitely not take 3 months for that, and if it does you should raise hell and get a new notebook.
     
  3. sterben

    sterben Notebook Consultant

    Reputations:
    78
    Messages:
    185
    Likes Received:
    0
    Trophy Points:
    30
    Oh wow, I guess I didn't realize it would be that quick. Thanks, guess it's worth it then :p