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    Where are Clevo service manuals hosted these days?

    Discussion in 'Sager and Clevo' started by yrekabakery, Apr 11, 2018.

  1. yrekabakery

    yrekabakery Notebook Virtuoso

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  2. Dr. AMK

    Dr. AMK Living with Hope

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  3. yrekabakery

    yrekabakery Notebook Virtuoso

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  4. Tyranus07

    Tyranus07 Notebook Evangelist

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  5. Dr. AMK

    Dr. AMK Living with Hope

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    You are welcome.
     
  6. blacktape

    blacktape Notebook Guru

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    I'm looking for the service manual for the Clevo P960EF, P960EN, and P960ED. They should all be exactly the same, just a different model of GPU chip on the board. (Sager NP8961, NP8962, NP8963). I am looking to trace the Audio Circuits across and through the boards. So far I haven't found any mention of them on other websites. Let me know if you have any information, these laptops are quite different under the skin from what I've been playing with up till now.
     
  7. XMG

    XMG Company Representative

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    Hi blacktape,

    we generally have all Service Manuals. Send me a PM with the story (why do you want to trace the Audio Circuits across and through the boards) and I can request internally to release one to you.

    Cheers,
    XMG|Tom
     
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  8. blacktape

    blacktape Notebook Guru

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    Heh, that took a little longer than I was expecting. Anyways I was running into an interesting event where the microphone, on those models, would stop working when I plugged in the headphones. It is a normal practice that we test those to ensure proper operation for the customer, and I ran into a situation where I thought it wasn't working correctly. What I didn't know, (and what the schematics would have told me, if I had them) was that they had started using a newer convention (which is now popping up in other places that I deal with) where the headphone port is a 4 pole switched jack. This allows the use of cell phone headsets where the mic is built into a stereo headset. The problem, though, is when I was handed this laptop, there was no mention of the jack arrangement changing. through trial and error, I found that my microphone was being disabled when I selected "Headset" on the popup. Selecting "Headphone", would allow the separate Mic port to continue to operate.

    At any rate, for this /one/ issue, this problem has been resolved without the schematics. However, our support department /will/ be encountering some sort of issue in the future where having the schematics will prove vital, and as always, they will be coming to me to supply it. Fun stuff, being the main Laptop Dude.
     
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  9. jc_denton

    jc_denton BGA? What a shame.

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  10. Prema

    Prema Your Freedom, Your Choice

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    Which reminds me to add new models...

    Edit: Added ESM of most P960, P970, PB5 & PB7 models
     
    Last edited: May 10, 2019
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  11. Stooj

    Stooj Notebook Deity

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    Big thanks for the PB5 Service Manuals.

    Of particular interest is the display output setup in the PB5 with Thunderbolt 3 present.

    There's seemingly 5 outputs from the NV GPU to various ports (HDMI2.0, mini-DP1.4, Thunderbolt3, USB Type-C+DP and EDP->MUX). Granted, most Nvidia GPUs are software limited to 4 display outputs, it appears that if you run it in Optimus mode (so the Intel iGPU runs the internal panel), you could then drive a total of 5 displays from this rig.
     
  12. Meaker@Sager

    Meaker@Sager Company Representative

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    I've not looked over them but often one of those DP signals is shared with say the TB3 or USB port.
     
  13. Stooj

    Stooj Notebook Deity

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    Typically this is the case. They are labelled separately in the Block Diagram at the very least (IFPA, IFPC, IFPD, IFPE and IFPF).

    The DP signal to TB3 uses a DP repeater ( link), presumably to keep the signal noise-free when transporting across the motherboard. Interestingly, it's only DP1.2.

    I'm in the process now on waiting for a PB50RF-G so I'll know soon enough ;)

    Also of note, the MUX chip is listed as a ParadeTech PS8331 (haven't seen it listed in previous systems).
     
  14. Meaker@Sager

    Meaker@Sager Company Representative

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    As a note for the models with the 4k OLED it's optimus mode only due to the Nvidia chip not having the right brightness control interface.
     
  15. xklis

    xklis Notebook Consultant

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    So let's say i decide to run a specific software only with rtx 2070 on a PB51RF-G with 4k oled display.
    (right click on the icon--->"run with graphics processor"--->"High-performance NVIDIA processor).

    Since i can only be on "hybrid mode", the igpu will not only send to the display the frames created by the nvidia gpu but at the same will allow me to increase or lower brightness even if i'm actually using rtx 2070, whose function at this point is only to originate the frames ?
     
  16. Meaker@Sager

    Meaker@Sager Company Representative

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    Yes the 2070 would be a co-processor only with commands sent to it by the IGP.
     
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  17. BrienTCl

    BrienTCl Notebook Guru

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    I am going to definitely recommend this site for Clevo, there are links not only to service manuals but various useful software as well as BIOS files, notebook specific bios update instructions, and other useful and hard to find things such as these.

    https://my.hidrive.com/share/yze8mg-wf8#$/
     
  18. blacktape

    blacktape Notebook Guru

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    So... Would anyone here have service manuals for the Clevo PC50Dxx series, as well as the X170SM-G laptops? This is the bleeding edge.. even Sager doesn't have these laptops on their support page, and they're selling them.
     
  19. Meaker@Sager

    Meaker@Sager Company Representative

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    Nothing to really download yet, it comes on the machine.
     
  20. blacktape

    blacktape Notebook Guru

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    The only manuals that come with the machines are the Concise User Guide, and the expanded User Guide. In both of those, they mention absolutely nothing about which drive slots are which. The Motherboard doesn't even have legends on them this time, apart from a generic "Sata/NVME/Optane" silkscreen. I'm looking for a Drive 0, Drive 1, Drive 2 specification, if there even is one, since NVME has thrown all sense of order out the window. I have been able to determine that the SATA, non-NVME M.2 is next to the Subwoofer, and no NVME drive is detected there. I am having some interesting issues with a 4TB Raid0 across 2 NVME Samsungs, and an 8TB NVME storage drive. So far, I can swap the RAID0 drives into any of the NVME slots and it works swimmingly, but the moment I plug the 8TB into any slot while in RAID, Windows goes belly up with a kernel_security_check_failure BSOD. I believe this is happening on the Driver verification process on the initial load in of the Kernel.. I don't know why RAID is fouling it though, since it works fine when non-RAID.

    Another issue I have found, (and audio types might want to take note of this) Is that the dedicated Microphone jack has very poor filtering on the power supply for that circuit. The onboard microphones are clear, and the headset microphone is clear, but the Stereo Microphone jack has a terrible DC-DC Bump converter whine being passed to the audio input. I suspect that there are a couple places for capacitors to be placed that would wipe that problem out, the trick is that only the "Service Manual" has the schematics to find out where those pads are. And yes, I use the schematics in troubleshooting, diagnosis and repair of the laptops VERY OFTEN.
     
  21. Meaker@Sager

    Meaker@Sager Company Representative

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    For the intel models they will be 4x links to the chipset PCI-E gen3. So max I/O speed will be 3.5GB/sec ish.

    Just like the desktops basically.
     
  22. Papusan

    Papusan Jokebook's Sucks! Dont waste your $$$ on Filthy

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    This won't last long. Intel is preparing PCI-E gen4 in same way as AMD. Could be here winter/early spring.
     
  23. Meaker@Sager

    Meaker@Sager Company Representative

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    Not quite the same as the AMD desktop chips can also do 4x PCI-E4 from the CPU directly.
     
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  24. Surrealist

    Surrealist Notebook Enthusiast

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    Been looking for a service manual for the NP6858CQ / NH58DCQ. Don't see an official thread for it and can't find much info at all outside of the retail listings.
     
  25. Steve40th

    Steve40th Notebook Consultant

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    I would like to know also.
    Thnx