Where to repair a dead Clevo (Europe) ?

Hi everybody,

Here is the deal: my W860CU has died some weeks ago while I was in Brasil, and I will soon go back to Belgium, where I would like to have it fixed.

As I bought it from Kobalt, I can't use my warranty so I have to find another place to make the repair...

I suspect that it's the motherboard which burned, but I'm not sure of it.

Would you know a good place where I could get my beloved laptop repaired without paying insane amounts of €€€ ?

Thanks a lot

 

If yore willing to do it yourself mysn can sell you the parts, i bought a gpu and heatsink from them. But if its the mobo it wont be cheap... People usually just opt to buy a new laptop in that case.

 

I contacted mySN but they told me that they don't sell motherboard only

 

Would anyone know if it's difficult to replace the motherboard of a W860CU by myself ?

 

Here's the disassembly guide, although it doesn't cover much on removing the motherboard, you can get an idea of the level of difficulty: W8xxCU_ESM.zip

 

Thanks a lot, but I already got it

Problem is I just can't figure what's the level of difficulty by looking at the plans =/

It seems that a looot of little parts have to be removed isn't it ?

 

Yep, pretty much...When it comes to the motherboard you're looking at removing quite a lot of small stuff

 

Try Goldenstar, it´s a Clevo service center in Germany, but I guess they can help you, too. At least they could tell you where to find a service center near your home.
Clevo Germany

 

A motherboard is about the most complicated thing you can do in a laptop. Technically it's not 'hard', but complicated. You will have to take all the plastic bits off to get access, heatspreaders, cpu/gpu/NIC/RAM etc and there will be lots of tiny screws of different sizes. If you are methodical, keep track of the order you take things off and the size and location the screws came from (an egg carton or something with small compartments is handy) you just need to remove everything - replace the board, and then exactly reverse the process. Some bits won't seem to fit nicely and will take some wiggling. Some plastic pieces need more force than you would suspect, and others will break more easily than you might wish.

If you go slowly, document as you go - and follow the instructions when you re-paste your CPU/GPU nearly anybody with tech experience can swap a systemboard - but the first few take a lot longer than once you're used to it.

 

Ow, seems to be a hard time :s

The worst thing in this story is that I contacted Clevo Germany for the warranty, but they told me that Kobalt bought this laptop from Sager, so they could not take it under warranty... Even though the laptop failed during the 2 years warranty period.

And I even bought a 3 years warranty extension with the laptop which is now useless :'(

I event tried to check my warranty on the Sager website with my serial number but it's not recognized T_T

 

Hi Cafeine
goldenstar have a uk service centre but that doesnt help you much if you are in Belgium.
goldenstar uk > Goldenstar Computers Ltd

another kobalt owner found this which sure does look interesting but we have no idea how reputable they are.
clevo web £99 service > fixed price, no fix no fee, component level laptop repair only [fixed price, no fix no fee, comp] - 99.00 : clevoweb, the one stop source for all clevo and clevo brankded product spares and repairs

im hoping to have some news soon but due to legal reasons its taking much longer than expected for the latest update.

my work also has 4 GS laptops and one of them the ocz died. it was covered by the manufacturers 3 year warranty so i had to send it back to the Netherlands and then received a new drive from China.
not sure how it stands with motherboards and their supplier though.