Wifi issues with new Sager NP 8651 - win10 -win10 drivers.

Hey guys, I don't know where to start with this issue so I'm asking here.
The wifi will connect then switch back and forth to limited/connected and eventually just drop out.
It also appears that the eathernet port either does not work, or will drop out after 20-30 mins of use.

Its a new purchase (gift for my wife) I spent all day yesterday installing all the latest win10 drivers and doing everything as best as I could, I even use Intels Driver update utility to make sure I had the right/repaired drivers.

Has anyone else experienced issues with this laptop or windows 10 sager drivers?
Its possible that there is nothing wrong with the laptop,
and that the particular router is having issues instead because my computer (the batman) has had troubles connecting as well and I was forced to use Ethernet, but now its not acting as badly at the moment but the NP 8651 still wont connect to the wifi.

For now, the only thing that works for her is my external wifi antenna a "Bear Extender" via USB.

I'm going to stop by a Starbucks and use another wifi connection on it for the first time (its brand new and never connected to any other router yet) and see if it works, but in the meantime, I would appreciate any help.

Network adaptor Drivers:
Intel Dual Band Wireless-AC 7265 - PCI Slot 5 (PCI bus4, device 0, function 0) - Version 18.11.1.2
Realtek PCIe GBE Family Controller - PCI Slot 4 (PCI bus3, device 0, function 1) - Version 10.1.505.2015

(according to windows they are up to date and was able to check online with external wifi antenna)

 

Ok, well I joined the Starbucks wifi no problem and have had no issues.
I cant stay for more than 10mins so I'm not safe yet until I can use another connection for at least an hour to know for sure, but I think its safe to say there is a conflict with the router I was connected to between windows 10/drivers.

Maybe the router needs to be recycled, it might not release IP leases and so its starting to fill up and cause problems?

 

Unlikely; default dchp setup should have some ~200 internal addresses available (and they'll get re-assigned after a while). Should consider congestion and orientation of the router's antenna(s) first. Run inSSIDer and change the wifi channel to a 'quiet' one. Also, revolve one of the router's antennas so that it's not pointing straight at the laptop's location, but perpendicular to it.

Hm, and if every device you use is N-capable, set it to N-only, not b+g+n or g+n mixed. Most have that as default, but it's additional overhead better used for a good connection. If the area's really congested, then there are a few tricks to get a slower, but steadier connection. Check the other possible solutions first, though.

 

Hey man thanks for this great info.
Unfortunately I left the house I was at, It was my brother in law we where visiting and we left. The PC seems to be working normally as we travel on the road and stop at various hot spots like Lowes Wifi, McDonelds and its working fine.

I was confused because my brother in law is a tech savvy guy and none of his devices where affected and they where all using macs, except a newly partitioned windows bootcamp from mac, but it resolved itself somehow and started to work. Sadly it was never resolved for my wifes laptop while we where there.

As for the in SSIDer, do you recommend that I use this often or only when I run into issues with the wifi?

 

Once a year, perhaps. But only if you life in closely-build areas, where there's lots of people switching ISPs. changing routers and adding access points. Have router+5 APs and most people have their router set to 'automatic', since that's the default and they're unaware you can even change that. Result is that these devices are gently 'discouraged' to broadcast on my channels .

You cannot rely on the 'signal strength' bar, that's only a poor indicator and doesn't tell you anything about interference (noise) on the connection. InSSIDer isn't perfect either, though; it tells you what channels are in use, but not how extensively they're being used. Next door neighbour's wifi can have the most powerful signal, but if he's only using it to check email and websites then it'll not cause you any problems. The other way around, presuming video over wifi, would not be so nice. So either way it's a good idea to map to the least used frequency.

Also, is the AC 7265 to 802.11n specifically or 'automatic'? Presumably you have an N-network, so if that laptop sees the heaviest of use mainly at home then set it to N. And check whether the laptop itself actually has two antennas, instead of one. Cable could be poorly connected to the card, too. Lastly, it's a BT-card as well; check whether disabling BT solves the problem. This broadcasts largely in the same frequency range, interfering with wifi, unless both are set to use non-overlapping channels (driver should handle BT automatically).

 

Sounds like the WiFi had problems just with your brother in laws house and all others places you connected to were fine? He may need to update the firmware for his router.