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    Windows 10 sager hot key freeze

    Discussion in 'Sager and Clevo' started by Taiwo Akinde, May 17, 2016.

  1. Taiwo Akinde

    Taiwo Akinde Notebook Guru

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    I'm new to this group and I have a problem with the Windows 10 hotkey app when I install it and restart my system it freezes my touchpad and my keyboard also synaptic mouse drivers do the same thing pls is there a way to fix this please i own a Sager P157SM Gaming laptop.
     
    Taiwo Akinde, May 17, 2016
    #1
  2. Meaker@Sager

    Meaker@Sager Company Representative

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    Which version are you downloading it from and where are you getting it?
     
    Meaker@Sager, May 17, 2016
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  3. Taiwo Akinde

    Taiwo Akinde Notebook Guru

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    from sager website and its windows 10 and the hotkey version is 5.100013 if I'm not mistaken
     
    Taiwo Akinde, May 17, 2016
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  4. Taiwo Akinde

    Taiwo Akinde Notebook Guru

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    my bad the version of the control center is 5.0000.0.13
     
    Taiwo Akinde, May 17, 2016
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  5. Zoltan@zTecpc

    Zoltan@zTecpc Company Representative

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    Go ahead and try a previous version for ex: 8.0134
     
    Zoltan@zTecpc, May 17, 2016
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  6. Taiwo Akinde

    Taiwo Akinde Notebook Guru

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    but that one doesn't have fan control though
     
    Taiwo Akinde, May 17, 2016
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  7. Meaker@Sager

    Meaker@Sager Company Representative

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    What about our listed 5.0000.0.11 for your model?
     
    Meaker@Sager, May 18, 2016
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  8. Prostar Computer

    Prostar Computer Company Representative

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    @Taiwo Akinde - What version is your BIOS? (It should look something like 12.34.56.)
     
    Prostar Computer, May 18, 2016
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  9. Taiwo Akinde

    Taiwo Akinde Notebook Guru

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    I don't think it is how do I update my bios
     
    Taiwo Akinde, May 18, 2016
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  10. Taiwo Akinde

    Taiwo Akinde Notebook Guru

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    I don't think I've tried that
     
    Taiwo Akinde, May 18, 2016
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  11. Prostar Computer

    Prostar Computer Company Representative

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    That was just an example (provided because some people list their Aptio setup utility version instead). The BIOS version is three sets of two digits, each set divided by a ".". I don't recall what the latest version is, but if the second set is not "05," then your BIOS does not support Windows 10.

    You update it by flashing it. Obtaining the files for flashing is up to your reseller, unless you use a third party to help you flash it.
     
    Prostar Computer, May 18, 2016
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  12. Meaker@Sager

    Meaker@Sager Company Representative

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    Meaker@Sager, May 18, 2016
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  13. Taiwo Akinde

    Taiwo Akinde Notebook Guru

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    Taiwo Akinde, May 18, 2016
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  14. Meaker@Sager

    Meaker@Sager Company Representative

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    I don't have access to your model to test it myself.
     
    Meaker@Sager, May 18, 2016
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  15. Taiwo Akinde

    Taiwo Akinde Notebook Guru

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    Taiwo Akinde, May 18, 2016
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  16. Taiwo Akinde

    Taiwo Akinde Notebook Guru

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    it says 4.6.5, 6/7/2013
     
    Taiwo Akinde, May 18, 2016
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  17. Taiwo Akinde

    Taiwo Akinde Notebook Guru

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    But
    in
     
    Taiwo Akinde, May 18, 2016
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  18. Taiwo Akinde

    Taiwo Akinde Notebook Guru

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    But in boot mode it's 1.00.4RLS1
     
    Taiwo Akinde, May 18, 2016
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  19. Taiwo Akinde

    Taiwo Akinde Notebook Guru

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    In boot mode it says 1.00.04RLS1 & the KBC/EC Firmware revision is 1.00.04
     
    Taiwo Akinde, May 18, 2016
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  20. Taiwo Akinde

    Taiwo Akinde Notebook Guru

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    i'm saying have u tried it on your own laptop before
     
    Taiwo Akinde, May 18, 2016
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  21. Prostar Computer

    Prostar Computer Company Representative

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    I don't think that's your BIOS version - unless you're using a third party BIOS.

    If you don't have a BIOS version ending in .05.01, it may not support Windows 10 properly.
     
    Prostar Computer, May 18, 2016
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  22. Taiwo Akinde

    Taiwo Akinde Notebook Guru

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    How do u find where ur bios is and also if it doesn't support it should I downgrade.
     
    Taiwo Akinde, May 18, 2016
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  23. Prostar Computer

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    Reboot the computer, then hold the F2 key.

    Once the BIOS setup utility appears, look for:

    BIOS Version:
    EC Firmware Verserion:

    You should not need to downgrade. Upgrade, maybe; that depends on your version.
     
    Prostar Computer, May 18, 2016
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  24. Taiwo Akinde

    Taiwo Akinde Notebook Guru

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    It's a Windows 10 pro
     
    Taiwo Akinde, May 18, 2016
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  25. Prostar Computer

    Prostar Computer Company Representative

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    Not your OS. Upgrade the BIOS (maybe).

    You can downgrade your OS if you prefer.
     
    Prostar Computer, May 18, 2016
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  26. Meaker@Sager

    Meaker@Sager Company Representative

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    It has worked for other models, but you can't use the same software on all models.
     
    Meaker@Sager, May 19, 2016
    #26