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    Windows 7 Ultimate x64 Explorer.exe Crash

    Discussion in 'Sager and Clevo' started by kevindd992002, Dec 24, 2009.

  1. kevindd992002

    kevindd992002 Notebook Virtuoso

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    I've installed Windows 7 on my new Clevo W860CU laptop, installed all latest drivers and suddenly the explorer.exe crashes. I've then decided to reinstall but it did randomly crash on me again. How do you debug this issue? I'm kind of a perfectionist and I never seen that error with my desktop with Windows 7 on it. Could it be a driver issue or something?
     
    kevindd992002, Dec 24, 2009
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  2. Soviet Sunrise

    Soviet Sunrise Notebook Prophet

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    First of all, do you have a legal genuine copy of Seven installed?
     
    Soviet Sunrise, Dec 25, 2009
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  3. kevindd992002

    kevindd992002 Notebook Virtuoso

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    Nope. But I'm pretty much sure that this is an untouched image of the retail version. This OS is also installed in my desktop and it never had an explorer.exe crash.
     
    kevindd992002, Dec 25, 2009
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  4. Soviet Sunrise

    Soviet Sunrise Notebook Prophet

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    Check your Windows logs under event logs in administrative tools to help you deduce the cause of the process crash.
     
    Soviet Sunrise, Dec 25, 2009
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  5. kevindd992002

    kevindd992002 Notebook Virtuoso

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    Already did that. I've attached the pictures of the Windows logs related to the explorer.exe crash.

    The first picture shows the explorer.exe crash details.

    The second picture shows something about PowerBiosServer. This is related to the Hot Key Utility software I got from Sager's website. That software is only posted at Sager's website but not in Clevo's website. It's as a driver for Vista 32/64 bit so I'm thinking this might cause some issues with Win7 x64, but I don't know.

    Do you have that Hot Key Utility installed in your system?
     

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    kevindd992002, Dec 25, 2009
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  6. Soviet Sunrise

    Soviet Sunrise Notebook Prophet

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    No, I do not have the Hot Key Utility installed. There are a lot of things that I do not have installed on my notebook.
     
    Soviet Sunrise, Dec 25, 2009
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  7. kevindd992002

    kevindd992002 Notebook Virtuoso

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    Ah. Could it be because of that hot key utility? powerbiosserver?
     
    kevindd992002, Dec 25, 2009
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