The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    XMG P704 SSD not shown in Bios

    Discussion in 'Sager and Clevo' started by Nefertem, Jun 2, 2016.

  1. Nefertem

    Nefertem Newbie

    Reputations:
    0
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    5
    Hello,

    i am facing the following problem. My nephew wants to upgrade his pc with an SSD and he has bought a Samsung 850 evo 500gb SSD. we tried installing it today and i am clueless at the moment.

    Specs:
    XMG P704 mobile intel HM87 Express Chipset
    Two Changeable 2.5" 9.5 mm (h) Hard
    Disk Drives (HDD) / Solid State Drives
    (SSD) with SATA Interface and RAID
    Level 0/1 Support

    Currently there is a 1 TB HDD and works fine. So i told him to replace the HDD with the SSD and we will install windows 10 education. However, the SSD cannot be seen in bios and neither does the windows 10 installation. this also occurs in an other laptop with exactly the same specifications (bought two identical laptops for 2 nephews).

    I have tried the following:
    Bios update (both of them the EC and BIOS in correct order)
    load drivers ( intel rapid) in windows 10 installation
    Bios does not have IDE option only AHCI and Raid
    Remove Cd Slot
    Only tried the Primary HDD bay
    tried UEFI enabled and disabled

    The SSD can be seen with an usb external casing however i cannot update the firmware of the SSD due to limitation of samsung magician.

    so am i missing something?

    the only things i can think of at the moment is that the SSD is faulty (even though it does work in USB mode)
    2nd thing is my nephew does not know how to correctly install the SSD (unlikely cause he switched the HDD and the SSD repeatedly and the HDD always works)

    I am not an expert so i tried everything i could think of even though it seemed unlikely it would work.

    so if any of you have suggestions it would be greatly appreciated
     
    Nefertem, Jun 2, 2016
    #1
  2. Meaker@Sager

    Meaker@Sager Company Representative

    Reputations:
    9,436
    Messages:
    58,194
    Likes Received:
    17,909
    Trophy Points:
    931
    The ssd is thinner, try the other bay, it may not plug in correctly without a spacer in the one you are using.
     
    Meaker@Sager, Jun 2, 2016
    #2
    Nefertem likes this.
  3. Nefertem

    Nefertem Newbie

    Reputations:
    0
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    5
    hmm that is really weird. i haven't seen the bay myself only through facetime. The odd thing is normally in other laptops there is some sort of bay to hold the HDD/SSD firmly into the socket or with a macbook they had this bumper of some sort. I guess i have no choice but to go myself and check it out.

    Is it possible the drive is faulty even though it works in USB mode?

    other suggestions are appreciated.
     
    Nefertem, Jun 2, 2016
    #3
  4. Meaker@Sager

    Meaker@Sager Company Representative

    Reputations:
    9,436
    Messages:
    58,194
    Likes Received:
    17,909
    Trophy Points:
    931
    If it connects via the usb adapter the drive is fine.

    One slot is push in with the door holding it in while the other is screw in which is why I suggest it.
     
    Meaker@Sager, Jun 2, 2016
    #4
    Nefertem likes this.