XMG P723 (Clevo P370SM) Geforce GTX 980M ¡Error code 43!

Hello. I own an XMG P723 purchased in 2014 that came with an AMD Radeon HD 8970M Crossfire as standard. A month ago I bought a Geforce GTX 980M from Amazon, from a Chinese seller, to upgrade my current card for a more powerful one ... it arrived two days ago, I installed it on the PCI and configured it with the latest Nvidia driver ( 497.29 WHQL) and ... from there the problems began. Apparently the graph is unable to work with the driver installed and in the Device Manager I get the error "Windows stopped this device because it reported problems. (Code 43) '' I have looked at the problem on Youtube and have tried to solve it with many solutions that they proposed, but without any success. Has anyone else on this forum had the same problem as me? Here are the specifications of my laptop: - XMG P723 Intel Core I7 4940MX, 16 GB Ram, Geforce GTX 980M with the latest BIOS 84.04.2F.00.79, Windows 10 Pro 21H2 build 19044.1415, and the latest official XMG BIOS ver. 1.03.03

I also attach a photo of the GPU-Z with the GTX 980M, showing me strange elements that it does not recognize for some strange reason ...

https://ibb.co/jgw32bN

 

Did you install the drivers with driver signing disabled and a modified inf? Or did they just install?

 

AFAIK the error 93 means you need to install the drivers with driver signature disabled. Make sure you got secure boot disabled as well or you will get errors in windows due to it as well.

The above Error code 43 can be reported anytime when Windows does not recognize a device – whether it's a USB port, Hard drive, video card/GPU, or any other piece of hardware connected to the computer. Most of the time, error code 43 means that a device driver is either missing, corrupt, and/or outdated (so Windows has problems communicating properly with the hardware), or the hardware is faulty and needs to be replaced.

 

Most likely a dud card as almost exclusively Code 43 has been associated with a dead or dying GPU in my experience. It usually shows up fine as a standard VGA card till you go to install the drivers (which will install normally and just fine either straight forward or with secure boot disabled and with modded drivers if not supported in the driver ID set) and once installed Code 43 pops up because the card is problematic.

 

Ah! Well, I have not tried it ... I hope it is the solution. I'll tell you later.

 

Nothing, everything remains the same and with the same problem, despite disabling the signature driver, cleaning the drivers with the DDU and then reinstalling them.

Failed or dying card? The seller told me it is new ... I hope it is not factory defective or something similar. The seller I bought it from on Amazon is the following:

https://www.amazon.es/repuesto-orde...HCS9HS&qid=1640347163&s=merchant-items&sr=1-9

 

Rarely are 980m cards new these days but I would return it while you are able to and re-order elsewhere. I've ordered 3x 980m cards a few years back for several laptops and one of them was dead out of the box giving me a code 43 as soon as I installed the drivers. I knew it was dead immediately. I waited too long to use/test it and I was out of the return window so I was stuck with a dead card I had to suck up the loss and sell for parts. If the drivers install properly and then gives you a code 43, it is most likely a faulty card. You could double check to make sure you have the proper vBIOS installed since the card is listed as an Alienware model but most likely it is just a defective unit. At best it is incompatible for some odd reason if it is a legit Dell card but I would lean towards defective.

 

Well, then bad situation I see the problem of the card with error 43 ... A question, if the card where it was bought said that it was for Dell / Alienware and, despite the fact that the seller assured me that it was compatible with Clevo... Is this 980M for Dell notebooks really compatible with Clevo notebooks?
Now I'm going to test the different Dell BIOSes that have uploads on the TechPowerUp page:
https://www.techpowerup.com/vgabios/?architecture=Uploads&model=GTX+980M&page=1 I hope that with the Bios I can come up with a solution ...

 

In your long experience in this forum, do you know cases of problems referring to error code 43?

 

Installation issues and hardware failure usually.

 

Ok, Well, it seems to me that I can start thinking about returning the card to the seller because it is defective. In the image that I uploaded with the screenshot of the GPU-Z, there was already something that caught my attention ... the memory size was 0, instead of 8192 Mb, as well as the bus and the bandwidth. Is this a sign that the memory on the card is corrupted? Is there a program that checks the card and detects errors and hardware failures?

 

If the drivers are not working the software wont report correctly.

 

Don't let your Amazon return window lapse with promises of exchanges and other such wastes of time to get you out of the return period. Get your money back and buy elsewhere.

 

Ok, This weekend I will try to do the last tests and if I still do not find the solution, on Monday I will send the card back and claim the money. The bad thing is the time you have to wait for it to arrive in China and the money is re-entered into my account.

 

Yeah there will be a delay but better than ending with an expensive paper weight.

 

What surprises me is that the card came to me defective ... this is the first time this has happened to me with something related to PC hardware. I already wrote to the Amazon seller telling them the situation, and I'm waiting to see what they tell me ... a pity because I wanted the card to start playing games that I had pending on Steam and now that I was on vacation it was the best moment.

 

DOA and dying shortly after are some of the most common failure times for hardware.

 

I'm surprised right now. I just spoke to the seller about the issue of returning the faulty GTX 980M, and he told me that they are going to send me a new one and that it is not necessary for me to resend the faulty one ... :O Can I give them a second chance this time? So far I have accepted and waiting for new events

 

Sounds like they are not overly surprised, was the first one new looking?

 

Yes, the chart was sealed and there were no suspicious traces of thermal paste or the like as it could be used ... I don't know, I'm going to give you a small vote of confidence and see what happens; Total, if it also goes wrong, I have the possibility of returning the 2 cards and getting my money back.

 

I am sure they are on the up and up but make sure to not let the ship window from them extend out with excuses. It should be in the mail ASAP. Also make sure to use Amazon's built in communication system with sellers to establish an audit trail.

 

Yeah, no telling what source these came from. Hopefully the new one just works

 

I'm using Amazon chat to talk to the seller and so far very good. They seem to be very friendly and have apologized for any inconvenience. I hope that the new card does not have the same problems in my laptop ... Are you completely sure that the GTX 980M is FULLY COMPATIBLE with my XMG P723 (Clevo P370SM) and with the configuration that I provided to you?

 

https://www.notebookcheck.net/Schenker-W724-Clevo-P370SM-A-Notebook-Review.144448.0.html

There was a -a revision for them but is your bios up to date? If so I believe it should work.

 

Oh, thanks for that review. I use the latest BIOS (1.03.03) and in theory it should not give problems, although entering the BIOS with F2, I saw that the GTX 980M did not recognize it and called it "unknown", something that the AMD Radeon HD 8970M if that he recognized her by that name.

 

Yeah seems like it's not programmed in. The BIOS display is a simple lookup table to display a name, that but does nothing else but if it's not there the BIOS does not look to be expecting a 980m. Have you gone through the old owners lounge to look for comments on this?

 

Just an additional .02 but my experiences with error 43 are either dead card or incorrect vBIOS with the latter being far less common for a replacement card.

 

That's true, it most often is a failed card.

 

Hi, I don't know that old owners lounge you are telling me about. Could you give me more information about it? Today I tried to start the computer with Ubuntu 20.04, installed the drivers, restarted the computer and the screen was black. I started the Ubuntu driver loading .log, and on the card it showed me the attached image.

https://i.ibb.co/7QQ7YmV/20211227-215436.jpg

https://i.ibb.co/8BMm5KQ/20211221-164451.jpg

As you can see, it shows how the graphic adapter fails when trying to access it ... I think it is quite clear that there is a hardware problem on that card.